HT4009 How can I get a refund on an app charge?

My 8 yr old grandson mistakenly download several apps, I don't want nor use these programs.  Can you please assist me in having the apps returned/ refunded?
Thank you.

All purchases are considered final, but you can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • How can I get a refund from an App that I bought?

    How can I get a refund from an app that I bought? I bought an app called Package for MS Office on the 8th of January and I also reported a problem and they have not got back to me with a response. It has been 3 weeks now and I am still waiting for a reply back. Very disappointed.

    I have now got an openoffice which I got from the internet. But the main thing is I paid £20.99 for this app and It is irriatting that the people who work for apple havent got back to me when I first reported a problem. I reported to them again and hoping that they will eventually get back to me.

  • HT1904 My 4 yr old accidently made a purchase of 69.99 on iTunes. How can I get a refund of the app and uninstall

    My 4 yr old accidently made a purchase of 69.99 on iTunes. How can I get a refund of the app and uninstall

    Contact iTunes store support and request for a refund:
    http://www.apple.com/support/itunes/contact/
    They may also need your order numbers so it's best you get them ready.
    You can find your order numbers on your email receipts and in your Purchase History. If you need to review your Purchase History, follow the steps in this article:
    http://support.apple.com/kb/HT2727
    Hope this helps. =D

  • HT4009 How do I get a refund for in-App and i tune purchases made by a minor? I received an e-mail from Apple telling me what to do but I can not get it to work.

    How do I get a refund for in-App and i tune purchases made by a minor? I received an email from Apple with instructions but have not been able to get to a place where you make the request online.

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • How can I get a refund for an app?

    I bought an app a couple of days ago, then found it doesn't do what I thought it would. How can I get a refund?

    Thanks. It looks like I haven't received that receipt yet, but now I know what to do.

  • How can I get a refund for unwanted app?

    My kids downloaded an extension of an app, made for kids, that cost $100. They thought it was free, until I got the bill. How can I get a refund for this and remove the app? This is wrong on so many levels, beginning with having a free app for kids luring them to a ridiculously priced one. Any help is appreciated.

    You posted in the Mac computer OS X Tiger 10.4 forum. You don't provide enough info. Was this an iPad app, iPhone app, an iPod app purchased from the iTunes store? Or an app purchased from another source?
    The remedy - don't give your kids the password and answer to security questions.
    If purchased from the iTunes store, there's a link on the invoice.
    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • HT4009 how do I get a refund on a app you do not want

    How do I get a refund on an app you do not want or did not mean to purchase.

    A refund may not be possible since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    It's possible they'll make an exception for you. An exception is more likely if the app is defective in some way or doesn't do what the developer advertised and the developer has been unable or unwilling to help you.
    Good luck.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • HT4009 How do I get a refund on an app purchase

    How do I get a refund on an app purchase???

    Contact the iTunes Store folks through Express Lane, they should be able to help you out.

  • HT4009 How can I get a refund for an In-App purchase, that I made by mistake, and I didn't use it?

    My son did purchase some token, In-App (almost $130), and I have to mention that is too easy for a 5 years old boy to buy In-App, after you Download a New App (SKYLANDERS CLOUD PATROL, v1.6.0);  for him, because the Account will remain open for couple of minutes.
    I know he used $10 of it, or so?!?!
    BUT, I want to know how can get the rest of it, back?
    I didn't let him play anymore after I've got that he bought lots of token, Or extra points.

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • How can I get a refund for an app that doesn't work?

    I just purchased "DVDRipper Pro 3.2.19. However, it just doesn't work. I was unable to get contact with the developer website to ask for support. Could anyone tell how can I get refund from App Store. Thanks.

    Refunds on downloaded software are virtually nonexistent.
    I have had cases where I purchase software on a physical disk. If I don't like the software I can uninstall it from my computer and sell it legally. Recouping most of my loss.

  • How can i get a refund on an app that doesnt work?

    I have an ipod touch 4g 32gb with iOS 4.3.3 and i downloaded an App called FLV Explorer. It says it is compatible with my device. I bought it for 10.85 USD. I would love to get a refund because the app doesnt work at all. It crashes constantly and doesnt do what the description says it can do. I want to know how i can get a refund on a fake app. Any support for a good answer would be nice

    How to report an issue with Your iTunes Store purchase

  • HT4009 How do I get a refund on in app purchases my two year old made?

    How do i get a refund on an in-app purchase my two year old made? HELP!

    All purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    To try and stop it happening again you can use Settings > General > Restrictions on your phone to turn off in-app purchases and to require your password to be entered for every download (the default is a 15 minute period during which it doesn't need re-entering)

  • How can I get a refund at the App Store when it isn't offered ?

    Perhaps the Apple attack dogs will like this post better.
    How do I get a refund for a costly app that, after requesting a refund, appears to not offer one? How does one know if an app meets one's needs unless you try it first?
    This seems so obvious, and yet, I am shocked that Apple does not offer a trial or refund opportunity if even for 24-48 hours.
    Is there another way to get a refund that I'm not aware of?

    I repeat, the Apple policy is that all sales are final and after an app has been bought and downloaded, there are no refunds. Period.
    The ONLY exception to the No Refund policy is if something freaky happens and you buy an app and between your purchase and attempt to download the app it is removed from the iTunes/MAS and is no longer available.
    PAYMENTS, TAXES, AND REFUND POLICY
    You agree that you will pay for all products you purchase through the Services, and that Apple may charge your payment method for any products purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING APPLE WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES. For details of how purchases are billed please visit http://support.apple.com/kb/HT5582.
    Your total price will include the price of the product plus any applicable sales tax; such sales tax is based on the bill-to address and the sales tax rate in effect at the time you download the product. We will charge tax only in states where digital goods are taxable.
    All sales and rentals of products are final.
    Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
    If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
    https://www.apple.com/legal/internet-services/itunes/us/terms.html
    If you have found a developer whose product you have purchased through the iTunes/MAS who will personally give you a refund, more power to you. That is beyond the scope of Apple's policy and between you and the developer only.
    It's time to stop beating a dead horse and move along.

  • TS1702 How can I get a refund for an app that I accidentally purchased. It's called "Flash Drive Pro". I was feeling sleepy while trying to find apps to download and try out. Can I get a refund?

    I accidentally downloaded a paid app, while laying down on my sofa and while fighting to stay awake. But I fell asleep and woke up just in time to see me press "Yes" on the "Are you sure" question (at least the way I remember it).
    Are all sales final, or can I get a refund?
    signed
    a big dummy.
    Ray Feliciano
    [email protected]

    You can plea your case here:
    http://www.apple.com/emea/support/itunes/contact.html

  • How can I get a refund on an app that doesn't work

    I bought an application today and the application works on the orignal ipad on the old IoS 4 software but not the new IoS 5 software on my ipad 2. I have tried to remove the app and re-download the app incase it was corrupted, but still had the same problems. As this app is broken and doesn't work as advertised is there away for me to get a refund on this application that is obviously broken?

    Hey david798,
    The only way at this point to get a refund on an app would be using Apple's direct online support feature "Express Lane." It's actually quite a cool feature. I believe reimbursment as of right now only has email support but the reps are extremely fast, thourough and helpful. I'll toss you a link at the bottom of this page, go ahead and choose all the applicable options and give a detailed description about the situation and I think they will take good care of you.
    https://expresslane.apple.com/GetproductgroupList.do;jsessionid=csQtTyBcXVlmkrd2 mp23ZFLFsBlLDRhxZGgCB4yGY2tqs2dbZGHz!-455211542
    Menu Selection for App Store Billing Concerns,
    More Products & Services
    Mac App Store
    Purchases, Billing & Redemption
    Continue
    Happy App Hunting!

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