HT4009 How do I figure out what a purchase from the in store app was from
I was charged 7.99 for an in store app purchase but not sure from what
You can view the purchase history on your account on your computer's iTunes : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
On your phone you can see a cut-down version of your purchase history (and optionally contact iTunes Support if you have a problem with a purchase) via http://reportaproblem.apple.com
Similar Messages
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HT4009 How can I find out what I have been charged for (in app purchases)
I am being charged for something from apple i store but I can't find out what for. Any suggestions where I can find a list of what's been purchased?
Hey Dafydd182,
Thanks for the question. Yes, when you access iTunes on a computer you can view your purchase history and order numbers. The following resource should guide you through that process:
iTunes Store: See your purchase history and web order numbers
http://support.apple.com/kb/ht2727
Additionally, if you find a purchase that you believe may be incorrect or would like to speak to someone about it, the following resource outlines how to report an issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
1. Find the email receipt for your purchase.
2. Click Report a Problem under the app that is having the issue.
3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
4. Click Report a Problem next to the item you are having an issue with.
5. From the Choose Problem dropdown menu, choose the appropriate issue.
6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
7. Click Submit to have your issue reviewed.
If you are in the U.S. you can also access this tool online:
http://reportaproblem.apple.com
Thanks,
Matt M. -
I uninstalled and reinstalled but the program still won't open. I was trying to download an mp3 file last evening. Instead the site tried to install a new audio player. I did not want it so uninstalled it immediately. I think in that process something was deleted that I need for iTunes but I do not know what. How do i figure out what is gone and recover it?
I did try a system restore - but that was not a fix either.I was trying to download an mp3 file last evening. Instead the site tried to install a new audio player.
Ackk ... that behavior is consistent with the play_mp3.exe trojan:
http://en.wikipedia.org/wiki/Play_mp3.exe
Try downloading and installing the free version of Malwarebytes AntiMalware. Update your MBAM definitions and then run a full scan of the PC. (Takes about 2 hour on my Lenovo.)
http://www.malwarebytes.org/mbam.php
Does the scan find any infections? If so, please paste the contents of the log file for the scan in a reply here so we can have a look. -
How do i figure out what version of itunes is on my computer?
How do i figure out what version of itunes is on my computer (it's a PC) ?and i thought i downloaded a new version but can't tell if it worked..and , when i try to sink up my ipod, although it seems to be sinking up, it keeps saying on the ipod not to disconnect.
iTunes menu, HELP, ABOUT ITUNES
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when i download software, then go to the download window and click on the program , i'am being ask to choose a launch program. how do i figure out what app to use to install. ex: i downloaded a new version of java and a game program. how do i install?
Where did you download the java?
Download it from here [https://www.java.com/en/download/index.jsp https://www.java.com/en/download/index.jsp] -
How can I find out what my password on the computer is? I had to change it due to my teenagers helping themselves, and now every time there is a system update, I have to have the password, which I cannot remember or find. It then wants it every time I log in and pops up Key Chain Access as well. Very annoying. I do not have the disc to reload it and fear I would loose everything on my computer as there is also trouble with the back up system. Too many issues and not enough solutions. Many thanks in advance!
I do not have the disc to reload
Why not? You need your system dvds to troubleshoot & to reset/change passwords in view of your current OS listed in your profile.
You can get replacement System Install & Restore CD/DVDs from Apple's Customer Support - in the US, (800) 767-2775 - for a nominal S&H fee. You'll need to have the model and/or serial number of your Mac available.
If you're not in the US, you may need to go through the regional Apple Store that serves your location to find the contact number. Here's a list of links to all of those - http://store.apple.com/Catalog/US/Images/intlstoreroutingpage.html Another resource: International Support Phone #s.
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I have to have the password, which I cannot remember or find.
When selecting passwords, make sure it's one that you will NEVER forget AND no one else can figure out.
Old school--- > Print it out & keep in a safe place. A place that ONLY you know about AND never forget.
New school---> Get a password manager utility. Highly recommend 1Password which is shareware. Do a Google search for free password managers. -
How do i figure out what my serial number is for adobe photoshop elements so i can download it?
See this:
Find your serial number quickly -
HT204053 how do I figure out what my icloud id is if it isn't my apple id?
how do I figure out what my icloud id is if it isn't my apple id?
Your iCloud ID is your Apple ID, but to use the Apple ID as an iCloud ID you need to enable it first (set it up) on a Mac or iOS device.
See
Creating an iCloud account: Frequently Asked Questions
Set up iCloud on all your devices
iCloud Control Panel 2.1.1 for Windows
As hinted in the title of this question (HT4895) you can use a different Apple ID for iCloud, but it would still have to be an iCloud enabled Apple ID and it's preferred to not have multiple Apple IDs.
ivan -
I see "imac-54f9d5" under the "Shared" heading in my finder. I am not connected to any printers or other Mac devices. Is it possible that someone is remotely accessing my system? How can I figure out what this is?
is it your imac?
is it your your router's name?
are you by any chance connected to another wifi router then your own because the other one was open and not password protected? -
IPhone 4S: How do I figure out what is draining the battery? I am not using anything
iPhone 4S: How do I figure out what is draining the battery? I am not using anything that I know of.
see if these links help out
http://discussions.apple.com/thread/3526981?tstart=120
http://discussions.apple.com/thread/3484755?tstart=30
http://discussions.apple.com/thread/3660196?tstart=90 -
How can i figure out what device downloaded apps
how can i figure out what device downloaded certain apps?
One way is to remove all apps and then reinstall a few at a time while watching the "Other" memory indicator, but this will cause a loss of any data the apps are storing, like files, high scores, settings, etc.
I don't know of an 'electronic' way of find this out. -
How to I figure out what generation my iPod touch is?
Its a stupid question, but how do I figure out what generation my iPod Touch is? I know its not the first, but I can't tell if it is a second or third. Can someone help me please?
Aidan Shafran wrote:
The model number is:
MB528LL
That is a Second Generation 8 GB -
Anyone know how I can figure out which of my family's 5 Apple devices was used to purchase a specific song via iTunes ? We all have the same Apple ID/account which makes it tricky... Thanks!
valfromedina wrote:
What I was afraid of. Thanks. Seems like someone at Apple should be figuring this out. Would be nice to link each purchase to a specific device.
That would not be practical or probably even possible since one of the features of recent versions of iTunes and the iTunes Store is to allow new purchases to be automatically downloaded to every device registered to your Apple ID when something is purchased. If you want purchases linked to specific devices, each user should have his or her own iTunes Store account.
Regards. -
I think my granddaughter bought a $3.99 app after I put the password in for a free app. I just got an email from my credit card confirming the purchase. How can I find out what she purchased? Can I get credit for it?
The password is good for 15 minutes to make purchases. You should receive a receipt in 24 to 48 hours for the purchases. There is a link to Report an issue. You could use that to start a conversation with iTunes Support about a refund.
Apple considers all sales final. But has been known to offer a one time refund. So the question is, do you want to use your one time refund on this purchase or one more expensive in the future? -
How do you find out what information is in the 'other' section of itunes when iphone is connected
How do you find out what information is in the 'other' section on the bottom of itunes
You don't
If it is much more than a gb or so, then it indicates corrupt files. A restore should resolve.
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