HT4009 how do I get a refund on a app you do not want

How do I get a refund on an app you do not want or did not mean to purchase.

A refund may not be possible since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you. An exception is more likely if the app is defective in some way or doesn't do what the developer advertised and the developer has been unable or unwilling to help you.
Good luck.
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Similar Messages

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    How do I get a refund on a app I did not want

    rhondafromnarragansett wrote:
    How do I get a refund on a app I did not want
    If you mean you purchased it by mistake... you can try and get a refund...
    Contact the Mac App Store Customer Service:
    http://www.apple.com/support/mac/app-store/contact.html?form=account
    But it is clearly stated that all Sales are Final...

  • TS1702 How do I get a refund for an app that did not work/deliver well at all?

    How do I get a refund for an app that did not work/deliver well at all?

    You may not get a refund, but you can try contacting itunes support and asking.
    Click Support at the top of the page, then click the link under Contact Apple Support.

  • HT4009 How do I get a refund for in-App and i tune purchases made by a minor? I received an e-mail from Apple telling me what to do but I can not get it to work.

    How do I get a refund for in-App and i tune purchases made by a minor? I received an email from Apple with instructions but have not been able to get to a place where you make the request online.

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • HT4009 How do I get a refund on an app purchase

    How do I get a refund on an app purchase???

    Contact the iTunes Store folks through Express Lane, they should be able to help you out.

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    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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    My 8 yr old grandson mistakenly download several apps, I don't want nor use these programs.  Can you please assist me in having the apps returned/ refunded?
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    Once you buy it you have bought it and Apple generally does not do refunds.  You can ask but it will have to be an exception.
    How to request a refund for an iTunes or App Store purchase - http://www.imore.com/how-request-refund-itunes-or-app-store-purchase
    What can be done is try to redownload the app.
    Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud, iTunes Match, and iTunes Radio availability by country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple recommends, "... back up your iTunes library. " (http://support.apple.com/kb/ht2519). Additional tip at https://discussions.apple.com/message/24176756#24176756 Select the iTunes Store on the left side of iTunes if you have the sidebar displayed, or with the button at the top right. Click on Purchased on the right side under Quick Links (see https://discussions.apple.com/message/26364186#26364186) You can re-download your available previous purchases.

  • How do I get a refund for an app that does not work?

    Recently downloaded an app for my iPod Touch.  It said it was compatible, but when I try to open the app, my screen goes blank for 3-5 seconds and then goes back to the menu page.  After reading further reviews of this app, several people are having the exact same problem.  I reported the issue to both Apple and the app manufacturer, but did not receive a response from either.  Apple then proceeded to charge my credit card as usual.
    The amount of the money ($3) is not significant, however, I feel that Apple should have a reliable way for customers to report problems with the apps they download and are being charged for.  I realize I could simply contact my credit card company and have the charge disputed, but there should be a way to deal with Apple directly on this.
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    Thanks!

    Yes, I reported the problem using that exact sequence immediately after discovering the problem with the app.  When I submitted my complaint and request, Apple redirected me the website of the app manufacturer where I submitted the same complaint/request for refund.  I have not heard back from either, and was still charged, so I can only assume that is not the correct way to "Report a Problem" even though Apple would have you believe otherwise.

  • How can I get a refund for a app that's not working  Eyetv

    A few days ago I purchase a app . Eye tv it do not work on my iPad
    Andrea73

    According to Apple, all sales are final >  iTUNES STORE - TERMS AND CONDITIONS
    But you could try contacting the app developer.
    There's an email address here >  http://wilhem.meignan.free.fr/eyetvmote/EyeTV_Mote/English.html

  • How can I get a refund from an App that I bought?

    How can I get a refund from an app that I bought? I bought an app called Package for MS Office on the 8th of January and I also reported a problem and they have not got back to me with a response. It has been 3 weeks now and I am still waiting for a reply back. Very disappointed.

    I have now got an openoffice which I got from the internet. But the main thing is I paid £20.99 for this app and It is irriatting that the people who work for apple havent got back to me when I first reported a problem. I reported to them again and hoping that they will eventually get back to me.

  • TS1424 How do u get a refund when the app fails to work and the app knows it but keeps charging???

    How do I get a refund when an app fails and the company knows it but still charges you?

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • HT1904 My 4 yr old accidently made a purchase of 69.99 on iTunes. How can I get a refund of the app and uninstall

    My 4 yr old accidently made a purchase of 69.99 on iTunes. How can I get a refund of the app and uninstall

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    You can find your order numbers on your email receipts and in your Purchase History. If you need to review your Purchase History, follow the steps in this article:
    http://support.apple.com/kb/HT2727
    Hope this helps. =D

  • How do I get a refund for an app that doesn't work?

    I stupidly bought the microsoft bundle for 27.99 and it doesn't work! How do I get a refund?

    Wouldn't you want to check with the Microsoft support first, to get it to work?

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