HT4009 How do I get a refund on in app purchases my two year old made?

How do i get a refund on an in-app purchase my two year old made? HELP!

All purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again you can use Settings > General > Restrictions on your phone to turn off in-app purchases and to require your password to be entered for every download (the default is a 15 minute period during which it doesn't need re-entering)

Similar Messages

  • Can I get credit for an in-App purchase my 3 year old made?

    Is it possilbe to get credit for an in-App purchase my 3 year old made?

    If you mean it was purchased by mistake... you can try and get a refund...
    Contact iTunes Store Customer Service:
    Apple - Support - iTunes Store - Contact Us
    But it is stated that all Sales are Final...
    Perhaps you should consider setting some Restrictions...
    Understanding Restrictions...
    http://support.apple.com/kb/HT4213

  • HT4009 How do I get a refund on an app purchase

    How do I get a refund on an app purchase???

    Contact the iTunes Store folks through Express Lane, they should be able to help you out.

  • HT4009 How do I get a refund for in-App and i tune purchases made by a minor? I received an e-mail from Apple telling me what to do but I can not get it to work.

    How do I get a refund for in-App and i tune purchases made by a minor? I received an email from Apple with instructions but have not been able to get to a place where you make the request online.

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • HT4009 how do I get a refund on a app you do not want

    How do I get a refund on an app you do not want or did not mean to purchase.

    A refund may not be possible since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    It's possible they'll make an exception for you. An exception is more likely if the app is defective in some way or doesn't do what the developer advertised and the developer has been unable or unwilling to help you.
    Good luck.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • HT4009 how do i get a refund on an in app purchase my 5 year old made?

    How do I get a re-fund on an in app purchase my 5 year old daughter made? They should be banned, she managed to spend £70 on a free app??? ***

    Hi johnhorsely5,
    The link below will direct you to the iTunes Store Support page.
    Fill out the form with as much detail as possible, and they will review your request and reply back to you.
      http://www.apple.com/emea/support/itunes/contact.html
    Hope this helps!
    - Judy

  • HT4009 How do I get a refund on an accidental purchase?

    How do I get a refund on accidental purchase?

    Get a refund
    http://www.labnol.org/software/itunes-app-store-refunds/13838/

  • HT4009 How do I get a refund for a recently purchased app that does not meet expectation?

    I purchased an application this weekend and it doesn't do what I was expecting it to do.  How do I return and be reimbursed for that application?

    As RG said, you probably cannot get a refund, since the terms of sale for the iTunes Store state that all sales are final. If, however, features and functions were promised in the app and either are not present or do not work and the developer cannot resolve the issue or you are unable to reach the developer, you can contact the iTunes Store, explain the reason for your request, and ask:
    http://www.apple.com/support/itunes/contact.html
    It's possible they'll make an exception for you. 
    Good luck.

  • TS1702 How do I get a refund on an app purchase that doesn't work on my iPad?

    I recently purchased an app in the app store for 9.99 dollars, but it doesn't work in my iPad, I want a refund, how do I go about it?
    Pls help...
    Thanks a lot!

    Welcome to Apple Communities
    Contact with iTunes support, but you won't get a refund probably

  • HT201272 How do I get a refund on an App purchase

    I made a purchase for Smurf Village app for smurfberries which is an ingame currency. On 06/21/2012 the game crashed and deleted my village that I developed. Beelines customer service wants to credit me for my purchase, I however no longer wish to utilize the App because I do not want to go potentially through this problem again and want a full refund of the two purchases I have made. The customer service for BEEline has not responded to any of my email requests for information as to what they are doing about lost villages or refunds. What steps should I take to resolve the issue of trying to get a refund  without having to get my Credit card company involved?? Is there a policy for refunds?? I not want to give them the receipts yet for the purchases and have them give me the smurfberries back it's not what I want.

    Contact the iTunes Store folks through Express Lane, they should be able to help you out.

  • How would i get money back on in app percheses my 8 year old brother bought? PLEASE HELP!!!

    My eight year old brother bought over 100 dollors of in app perchises on car town. How would i get the money back??

    In the Settings app choose General then Restrictions. Require a password for each purchase and don't give the password to anyone esle.

  • HT4009 How can I get a refund on an app charge?

    My 8 yr old grandson mistakenly download several apps, I don't want nor use these programs.  Can you please assist me in having the apps returned/ refunded?
    Thank you.

    All purchases are considered final, but you can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • How can I get a refund from an App that I bought?

    How can I get a refund from an app that I bought? I bought an app called Package for MS Office on the 8th of January and I also reported a problem and they have not got back to me with a response. It has been 3 weeks now and I am still waiting for a reply back. Very disappointed.

    I have now got an openoffice which I got from the internet. But the main thing is I paid £20.99 for this app and It is irriatting that the people who work for apple havent got back to me when I first reported a problem. I reported to them again and hoping that they will eventually get back to me.

  • HT201318 How can I get a refund on iCloud storage purchase please

    How can I get a refund on iCloud storage purchase please

    In the UK click on this link:
    HT4874 iCloud Storage Upgrade refund
    You only have 15 days from purchasing ICloud storage upgrade to cancel
    and get a refund. Trying to find out how, could take you longer than 15 days.

  • How to get a refund of In-App Purchase in iPad?

    My son was playing around with my iPad and accidentally purchased the Color and Mixer tool in Paper by FiftyThree application on my iPad.
    I can get a refund for any APP purchased through the App Store from my iTunes Purchase History, but, when I click 'Report A Problem' on the 'Paper by FiftyThree, Color', it direct me to a link to the iTunes Support page.
    How can I get my refund, each costs $1.99 which is important for me.

    Apple's policy states that, "all sales are final" > iTUNES STORE - MAC APP STORE TERMS AND CONDITIONS
    But, if you are having issues with the app, you can at least ask for a refund.
    Use the email form here >  Apple - Support - Mac App Store - Contact Support

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