HT4009 How to get of Refund In app purchase made in error
My 6 year old son somehow managed to download £8.17 of in app purchases on sonic dash today!!
how do I get a refund for these??
thanks
chris
Purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again you can turn off in-app purchases on your iPad via Settings > General > Restrictions, and you can require your password to be entered for every download.
Similar Messages
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How doI get a refund for iTunes purchased made by mistake?
How can I get a refund for iTunes purchased made by mistake?
Sorry, but Apple's policy states, "all sales are final" > iTUNES STORE - TERMS AND CONDITIONS
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How can I get a refund for a purchase made by a minor?
how can I get a refund for a purchase made by a minor?
You contact iTunes store support and plead your case. YOU are responsible for the security of your Apple ID and password. There are numerous mechanisms in place to make it easy to prevent unauthorized purchases. IF they agree to give you a refund, they will not do so a second time.
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How can I get a refund for unauthorised purchases made by my 6 year old son. And he purchase games 1200€ With in 3days. How it's possible?
I'd follow the "report a problem" link
http://www.apple.com/support/itunes/account/ -
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How to get a refund for a purchase that didn't go through
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
HT4009 how can i view my in-app purchases via iphone?
how can i view my in-app purchases via iphone?
itunes store>account>purchase history>see all
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HT4009 how do i go about asking for a refund for an in-app purchase made in error.
i bought an in-app non-exchangable item on 'Monopoly Hotels', thinking I was logged into my 'Orgin-based game, only to find I wasn't so my purchase went through onto an account I no longer have access to. How do I go about getting a refund?
I've tried asking EA Games (the developers) if they would be willing to refund me but I have yet to receive a reply.
I've tried coming through here via the 'Report A Problem' link but got nothing relating to a refund or how to get one.You can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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How to get a refund for app store purchases after 90 days
Is it possible to recieve a refund for App store purchases after 90 days have passed. In my case I purchased several apps by the same developer which cost around £10 in total, but due to a recent update they are now unusable and lead to frustration as they are impossible to use. The initial purchase was longer than 90 days ago, however the most recent update that has lead to the faulty item was probably within the last 90 days.
many thanks.Click Contact Us at the bottom of this page and contact iTunes support and ask.
In general, all sales are final. -
HT4009 how can I re-download in app purchases?
I downloaded, Paper by FiftyThree, and purchased the essentials kit within the app, but I accidentally deleted the app. How can I restore the add-ons? Or will I be charged if I attempt to download them again?
Hey Luciibaba!
I have an article for you that will help you address this question related to in-app purchases:
iTunes Store: About In-App Purchases
http://support.apple.com/kb/ht4009
Redownload an In-App Purchase
If you lose your In-App Purchases because apps were accidentally deleted or you had to restore your device without a backup, you may be able to download some of your purchases again for free. See which types of In-App Purchases you need to purchase again or can redownload for free in the table:
Type
Download for free
Purchase Again
Consumable
X
Non-consumable
X
Non-renewing subscriptions
X
Auto-renewable subscriptions
X
To download an In-App Purchase again, you must download it from within the installed app using the same iTunes Store account name you used for the original In-App Purchase.
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
I can't make an in-app purchase in the app game Campus Life. iTunes goes to the credit card and I don't have a credit card, and so an error shows up insufficient funds. I have money in my iTunes account from the gift card. How do I buy through iTunes not through a Credit card? I didn't see anything on iTunes/apple account that will let me change it. I see other people can get gems or whatever through iTunes in-app. Please help ASAP! Thanks.
I'm having the same problem with the cards app by Apple. Someone please help!
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HT4009 how do i download an in app purchase that has been payed for but not downloaded?
the app was messing up when i made the in app purchase and i didnt recieve the gold for the game. i go to try to buy it again and it says that ive already purchased it but havent downloaded it and it doesnt give me an option to download it. how do i download it?
Mine done the same thing for the My Tom app. I have not found a answer yet but this is very aggravating, it sounds like it's an issue with Apple.
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HT4009 How do I Cancel top in app purchase
My dtr downloaded the voice app and it's now charging me monthly and from what I can tell its from a top in app purchase. How can I cancel this and if I remove the app will that stop the charge?
Better contact the iTunes Store Support for assistance.
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My 5 year old conned me into putting my password in to purchase a game ...which costs WAY more than I would ever spend on any app or game... before i realized how much this costs I put in my password...allowing her to purchase this silly game...39.95..plus an additional 2 purchases totalling almost 50 dollars.. HOw do I get a refund...I do not want to keep these items!
Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app, click the arrow to the left of it, click the 'Report a Problem' button :
and then the 'Report a Problem' link on its line :
and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).
Or you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
HT4009 how do i download an in app purchase
My son has purchase something on Tree World and it is not showing his purchase as being in his "den". Any ideas how I find it? The payment has gone from his itunes account but the game isn't showing his purchase.
ThanksIf you can't find it/redownload it by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
the contact iTunes.
Contact iTunes -
HT4009 How do I see what in app purchases I have made
I ant upgrade or download anything because of a past purchase I didn't make
You can view the full purchase history on your account via your computer's iTunes : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases
On your iOS device you can only view the last 90 days purchases via http://reportaproblem.apple.com
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