HT4009 How to obtain refund for unauthorized in-app purchase in Real Racing 3 game

Recently my 6 year old son was playing Real racing 3 game, he has without our knowledge clicked "Buy" on few options and I have been billed Rs.16610 on my credit card.  He was not prompted for any password when he clicked buy option. 
As soon as we received alert on these transactions, we blocked the credit card and also removed the card from the itunes account to avoid such mistakes in future.
We need help to find how to obtain refund for this transactions made without proper consent.
Thanks

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again you can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off, and you should also have a Require Password setting on the Resrictions screen which you can set to 'Immediately' (the default is a 15 minute perid during which it doesn't need re-entering).

Similar Messages

  • HT1933 how do i request a refund for unauthorized in-app purchases?

    I would like to get a refund for unauthorized in-app purchases on my account.  when i follow the instructions for reporting a problem and click on report a problem itunes takes me to its how to report an issue page which doesn't give any instructions for reporting in-app purchase problems.  does anyone know how to get a refund for unauthorized in-app purchases?
    thanks.

    Contact the developer of the app.

  • How to get refund for accidental In-App purchases

    Can someone please help how I get refund - when I report a problem it keeps saying " sorry this purchase is not eligible for a refund."  However, there are about 10 similar transactions and it is only two days old.  My son has accidentially purchased this.
    Many thanks.

    You will need to contact iTunes Support: http://www.apple.com/support/itunes/contact/
    However, terms of use of the Apps store does state that all purchases are final.

  • HT204396 how do I submit a refund request for unauthorized in-app purchase?

    How do a submit a refund request for unauthorized in-app purchase?

    If you didn't make the purchase, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 Does anyone know how to get a refund for an iPad app purchase?

    Does anyone know how to get a refund for an iPad app purchase?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • HT4009 How do I get a refund for an In-App purchase that I didn't receive?

    Does anyone know how do I get a refund for an In-App purchase that I didn't receive?

    If the In-App is iGestA please contact me with email. I will give you a free code. The email is evaible on itunes store

  • How can I get a refund for an in app purchase I did not want?

    How can I get a refund for an in app purchase I did not want?
    The app took over $35 from my account and there is no way this was authorized.  Please advise on how I can recover these funds.

    They did the same thing to me on 12/24/11. Apple overcharged me 3 times my purchase amount and have caused my bank account to be overdrawn!
    I called my bank to make a statement of unauthorized charges AND filed a complaint with the FTC (Federal Trade Commission). Apple provided no way to contact a live rep and the email reps have been useless...so they left me no other option.
    I think they do this to their customers very often. It is extremely dishonest.
    I actually posted the above info on this discussion community earlier today...and Apple deleted it! If that isn't an admission of guilt, I don't know what is.
    But seriously...best of luck.

  • What the number to call for unauthorized IN APP purchases?

    Does anyone know the number to call for "unauthorized" in app purchases?  Freq asked questions don't answers my purchases questions.

    Hi mbabecake,
    Happy Holidays!  The iTunes Store support is web based.  The resources below will explain how to review your purchase history and report any issues.  Click on the link below to get in touch with the iTunes Store Support team.
    See your purchase history in the iTunes Store - Apple Support
    http://support.apple.com/en-us/ht2727
    Report a problem or request a refund for a purchase made within the last 90 days.
    See your purchase history
    Click to open your account in iTunes.
    Sign in with your Apple ID. iTunes will open to your purchase history, and you'll see the items you purchased.
    Alternatively, you can:
    Open iTunes.
    Click iTunes Store.
    Click Sign In.
    Enter your Apple ID and password.
    Click your Apple ID and select Account from the drop-down menu.
    Next to Purchase History, click See All.
    It might take a moment for your Purchase History to appear.
    To see the details for a purchase, click the arrow to the left of the order date. Your most recent purchases are first.
    You'll see the date, time, and web order number in the top-right corner. If you don't recognize a purchase, see if it's one of these types of charges.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
    You can use your email receipt to report a problem. If you use Family Sharing and you have an problem with a shared item, ask the family member that bought the item to report the problem using the steps below.
    To report a problem with an item you bought, follow these steps:
    Find the email receipt for your purchase.
    Click Report a Problem under the item you're having a problem with.
    Enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    Click Report a Problem next to the item you are having a problem with.
    Select your problem from the Choose Problem menu.
    Follow the onscreen instructions. You might be asked to describe the problem in a text field.
    Click Submit and we'll review your problem.
    I hope this information helps ...
    - Judy

  • TS1702 i want to get a refund for an in app purchase i did not recieve

    hiya how do i get a refund for an in app purchase not recieved i've contacted the vendor and they say contact apple but how?

    Here:
    http://www.apple.com/support/itunes/

  • HT4009 How can I get a refund for an In-App purchase, that I made by mistake, and I didn't use it?

    My son did purchase some token, In-App (almost $130), and I have to mention that is too easy for a 5 years old boy to buy In-App, after you Download a New App (SKYLANDERS CLOUD PATROL, v1.6.0);  for him, because the Account will remain open for couple of minutes.
    I know he used $10 of it, or so?!?!
    BUT, I want to know how can get the rest of it, back?
    I didn't let him play anymore after I've got that he bought lots of token, Or extra points.

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • HT4009 How do I get a refund for an in app purchase that was made by mistake by my child?

    Hello an in app purchase was made by mistake by my child £40 has been taken out of my account now how can I get this back?help!

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • HT4009 How do I get a refund for an in-app purchase that was made by accident?

    I am trying to figure out how to obtain a refund on an in-app purchase. 

    All sales are final

  • How do i get a refund for an in app purchase?

    i accidentally left the autorenewal on for an in app purchase i didn't know it was so i need help in getting my refund back.

    Hi deemafromtx,
    Thanks for visiting Apple Support Communities.
    I recommend reporting the issue with your purchase using the steps in this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    All the best,
    Jeremy

  • HT4009 I was charged double for an in-app purchase??

    what do i have to do to get a credit for an incorrect billing for an in-app purchase?  i have tried reporting a problem in itunes under my recent purchases and it directs me to apple's support page.  please help!

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 how to claim a refund for an in app purchase

    how does one claim a refund for a wrongly made in app purchase?

    To Contact iTunes Support and request assistance Click  Here

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