HT4009 how to return in-app purchases?

I recently purchased a textbook for use with the Kno Textbook App for iPad. It was the wrong textbook and I'd like to return it. Becuase I purchased it using the In-App store, only iTunes can handle the returns. How do I go about returning it? Thanks

Try restoring the app which should be in app. (When I say restore don't actually restore your device just the app it self.)

Similar Messages

  • HT4009 how to retrieve in app purchases that are missing?

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    Try restoring the app which should be in app. (When I say restore don't actually restore your device just the app it self.)

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    All purchases are considered final, but you can try contacting iTunes support via this page and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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  • How do I transfer app purchases on my iPhone to my itunes library on a Windows machine?

    I'm on Windows 8.1 and using iTunes 11.1.5.
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    Thanks!

    The iTunes source list is where you select things like your Music, Movies, TV Shows, Podcasts, AudioBooks in your iTunes library, and where your iTunes playlists for music is located.
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  • How do I "transfer app purchases to [my] itunes library" on a Windows machine?

    I'm on Windows 8.1 and using iTunes 11.1.5.
    I was just going to update my phone from iTunes and I got a messege saying, "There are apps on this phone that aren't in your iTunes library. You should transfer all app purchases to your iTunes library before continuing." I decided to just download without updating, but now I'm wondering, how do I transfer app purchases to my computer?
    Supposedly (according to mac users who I've seen post this in this community) they get a dialog when they plug their phone in asking them if they want to transfer their app purchases or if they want to synch their phone. I only get the option to synch my phone. So, how can I transfer my app purchases into my iTunes library? (I know how to back the phone up, I don't think that's the same thing).
    Thanks!

    Hello iTouch questions,
    This can be done by choosing the File menu in iTunes (if it doesn't appear, you may need to hit the 'Alt' button on your keyboard, it will appear at the top of the window), then Devices, then Transfer Purchases.
    After connecting your device to the computer and its icon appears in iTunes, go to the File menu, then Devices, and choose Transfer Purchases from "(Your device name)".
    iTunes Store: Transferring purchases from your iOS device or iPod to a computer
    http://support.apple.com/kb/HT1848
    Cheers,
    Allen

  • I just purchased an iMac.  How can I use apps purchased on my iPhone and iPad on my new laptop?

    I just purchased an iMac.  How can I use apps purchased on my iPhone and iPad on my new laptop?

    1) Congratulations on purchaing an iMac. But an iMac is not considered a laptop.
    2) Apps you bought for you iPhone and iPad can interchange with each other, but can NOT run on an Imac or a MacBook.
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  • My free apps purchased using my cousin's apple id won't open anymore on my iphone but apps donwloaded using my own apple id still works. Why is it like that and how can I make apps purchased using my cousin's apple id work on my iphone? Help!

    My free apps purchased using my cousin's apple id won't open anymore on my iphone but apps donwloaded using my own apple id still works. Why is it like that and how can I make apps purchased using my cousin's apple id work on my iphone? Help!

    Welcome to the Apple Community.
    Delete the apps purchased by your cousin and purchase your own.

  • Hi, how to transfer in app purchase?

    Hi, how to transfer in app purchase? I'm trying to transfer Abc Song in app purchase because I bought the whole version in my ipod touch and i want to transfer it to my ipad2. Pls help. Thanks

    This is not always possible...
    See Transferring an In-App purchase here  >  http://support.apple.com/kb/ht4009

  • How to find my app purchases for iTunes, I mean the receipt not the apps.

    I have tried for months to find how to see my app purchases for my iPad2.  Under support I can see a receipt so presume it's possible but when I follow the directions I am not finding,  keep ending up on the screen for everything including purchased but that is all the apps.  Also while I have you is there a way to delete useless apps. . The ones you try and don't like?

    Try this ....Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

  • I got a new computer and didn't back up my old itunes. How do i restore apps purchased on itunes to my new computer?

    I got a new computer and didn't back up my old itunes. How do i restore apps purchased on itunes to my new computer?

    Downloading past purchases from the App Store ... - Support - Apple

  • How i return back my purchase application i deleted by mistake under purchase topic in app store.

    how i return purchased game application on imac i deleted by mistake under purchse topin in app store. also i want to know how i updated when i recieve a massage to updated

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  • HT4009 I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

    I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

    Hi Dave_warr,
    I would suggest restarting the iPad and see if the download resumes.
    iTunes: How to resume interrupted iTunes Store downloads
    Resuming downloads from an iOS device
    From the Home screen, tap the iTunes icon.
    For iPhone/iPod touch, tap More > Downloads. For iPad, tap Downloads.
    Enter your account name and password.
    Click the "OK" button.
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    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    If the app does not appear in your list of purchases, then contact the iTunes Store for help:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    I hope this information helps ....
    Have a great day!
    - Judy

  • HT4009 How to transfer an app made from an in-app purchase to all other idevices

    I downloaded the free version of the app "phone4kids" on iPhone which then Transferred directly to my ipad and iPod touch. I later bought the full version using an in-app purchase. However, even after I synced all devices to iTunes the full version does not show up on my ipad or iPod. How can I get the full version on all devices without having to pay $2 for each device? My son loves it but I don't want him using my iPhone all the time!!!
    Thanks!!!

    You can do the In-App purchase again and you won't be charged.

  • HT4009 I bought an in-app purchase but didn't receive what I was trying to buy   But it took the money from my iTunes account  how do I get this fixed

    How do I get my money back on a in-app purchase
    I didn't receive anything and it deducted from my iTunes account

    Does the app have an IAP download option in that allows you to download them and/or does the developer's website have any info on it about what to do ? If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 i cant buy in-app purchase! but the message said that "Your purchase could not be completed! please contact itunes support.... how to fix?

    i cant buy in-app purchase! but the message said that "Your purchase could not be completed! please contact itunes support.... how to fix?

    If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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