HT4009 I am trying to download an in-app purchase on a walking dead app, but it will not let me unless I contact apple support
I do not know how popular this app is but I am having a lot of difficulty purchasing the in-app episodes 2-5 on "The Walking Dead" bundle pack on the iPod touch 5th generation. It keeps telling me that there is a problem with the purchase and is telling me to visit the iTunes support.
Then contact iTunes by:
Contact iTunes
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If someone could help out, it would be greatly appreciated
AnnoyedAppleUser2 wrote:
I was recently trying to buy 'Cloudy With a Chance of Meatballs' for my IPad, but it will not let me purchase the film, what is the problem and how can I fix it?
If someone could help out, it would be greatly appreciated
What does "it will not let me purchase it" mean exactly? Are you getting an error message? -
I am trying to download Photoshop CS6 onto my Mac from the Adobe website, but I do not have a serial number. I made an Adobe ID, but the serial number is not under "My Products" nor have I received an email including a serial number. I do not know how else to find the serial number. Please help!
You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/ -
I have tried to download apps from the App Store, after entering my password it come up with unknown error occured! I have tried signing out of the App Store but it will not let me sign back in again! What can I do?
Newton91 wrote:
I have tried to download apps from the App Store, after entering my password it come up with unknown error occured! I have tried signing out of the App Store but it will not let me sign back in again! What can I do?
Download them to iTunes abd then sync the apps. Make an appointment with Apple and see what the problem is. -
I have Mac OS X 10.6.8 and I need to update my iMovie, but it will not let me because I need version 10.7.4 or later. I tried downloading this version but it would not let me because I need 10.7. My question is how do I download 10.7 in order to update my iMovie?
Lion should still be available if you call the online Apple Store. If the Apple Store still has it, they will ask for your Apple ID and credit card number and will then send you a code which you can redeem in the Mac App Store. The Lion installer will download and run automatically.
Confirm compatibility with your current applications and Lion before you upgrade; in particular you will not be able to run any appications that were written only for PowerPC Macs.
Regards. -
Trying to download additional content for Logic Pro X. My download status is 26.6 GB of 26.6 GB, but Logic will not move any further, not matter what I do. Any suggestions?
Thanks rhoydotp,
The download was actually the successful part! I had no issues with it timing out or anything. My problem was the actual install, after the download was complete. The installer just stopped about a quarter of the way up on "Alternative Kits" and never made it to any of the other kits. I think I'll try installing them one at a time like you said, and see what happens. Hopefully it works!
-marth3 -
I am trying to change my Apple ID under icloud on my phone, but it will not let me do it, I have already tried to delete the account, but I cannot do that becuase it wants me to put in a password that I do not have. What can I d0? I am also going next week to pick up my new phone so I need to fix it soon.
Hello there, hcheslynn.
The following Knowledge Base article provides a great resource for what to do next after changing your Apple ID:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
Particularly for your case:
iCloud
iOS 6 and later: Go to Settings > iCloud.
If you signed out before changing your Apple ID, enter your current Apple ID to sign in. The data from your iCloud account will download to your device.
If you're still signed in with your previous Apple ID:
Scroll down and tap Delete Account. Depending on what iCloud options are turned on, you'll be asked to confirm that you want to delete data from your device. To confirm, tap Delete. (If you're using iOS 7 and have Find My iPhone turned on, you'll be asked to enter the password for your previous Apple ID. Enter the password, then tap Turn Off.) The data will be deleted from your device, but not from iCloud.
Enter your current Apple ID to sign in. The data from your iCloud account will download again to your device.
If you still get prompted for your old Apple ID's password, the following article provides some additional troubleshooting steps:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/ts5223
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I had quicktime pro, I upgraded to snow leapoard and installed iLife and lost quicktime pro. How do I get it back. I tried re installing quicktime but it will not let me??
Mac OS X 10.6 includes QuickTime versions 10.0 and 7.6.3. The QuickTime 7 player will only be present if a QuickTime Pro key was present at the time of installation, or if specified as part of a custom install, or individually downloaded:
http://support.apple.com/kb/dl923
Snow Leopard update 10.6.4 included an update to 7.6.6 (if installed). You can install it from the above link even though it says for 10.6.3. It's the same version of QuickTime Player 7.6.6.
(Only QuickTime Player 7.6.3 or 7.6.6 can be updated to "Pro".) -
I have an iPad mini, but it will not let me update. It is saying that I do not have an internet connection, but I am connected to the wifi. I have tried on 2 different wifi networks and I do not have internet service-it's wifi only. How do I update?
Please download iTunes from Apple.com and then sync your ipad.After which your ipad will appear on the right hand side upper corner of iTunes.Select your ipad and click check for update,once update has been found click update and follow the steps after that.
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I have the iPhone 4. I recently switched from PC to IMac. I am trying to sync my iPhone, but iTunes will not let me add or remove anything. Do I need to change a setting since I changed computers? I try to add songs from my music into my phone section and it will not go... Plus the playlists on my phone are not updated on my iTunes phone on my computer. Its like it never updated. What am I doing wrong??
Iphone will sync with one computer at a time.
When you sync to another it will delete the current content.
Make sure you have copied everything from your old computer to your new one first. -
I have updated to snow leopard and I cannot get iPhoto to work or find anywhere to download the appropriate version. I have 8.1.2 but it will not open. What do I need to do?
Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - rebuild your iPhoto library database
LN -
I am trying to delete my old icloud account but it will not let me delete the account?
If you are trying to delete an old iCloud account in order to sign in with an updated ID, and if the old ID is an earlier version of your current ID, temporarily recreate the old ID by going tohttps://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use yourcurrent password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.comand change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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I did not set up security question but it will not let me download anything from my new phone without answering them, please help
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
I have a mac with a 10.6.8 opperating system and I tired downloading mountain lion, but it will not let me. How do I get my mac to allow me to? I'm pretty sure you have to have 10.7, but I dont know how to download that either
Does your MacBook meet the minimum requirements for Mountain Lion?
Your Mac must be one of the following models:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009) -
Im trying to drag and drop a email group from contacts to a new email message. But it will not let me in OS X Mavericks. Before I upgraded I could do this.
I just posted this fix to another thread and thought it might be useful to post to all of the threads I read trying to fix the problem. Here it is:
Having the same issue over here with Mavericks 10.9.1 on a new Macbook Pro/Retina. Just now found a workaround/fix/whatever:
- click on your group in the group pane of the address panel
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- click the "To:" or "Cc:" or "Bcc:" tab right above the group pane at the top of the address panel window.
The names of all of the individuals in the group will appear as an expanded list in whatever field you clicked. It takes a second or two to happen.
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