HT4009 I attempted an in app purchase of gems in Clash of Clans. After entering my password I got a pop up saying "Your purchase could not be completed" & directing me to support at this site. I have not found anything here that solves the problem.

I attempted to purchase gems as an in app purchase in Clash of Clans. After entering my password I got a pop up saying the purchase could not be completed & telling me to go to the support page. My settings allow in app purchases. Why am I unable to make in app purchases?

If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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My new macbook air sometimes has trouble starting up. It gets stuck at various stages. I have reinstalled Lion twice. That solves the problem for a few days and then in reoccurs. Any ideas? Thanks, Marty

My new macbook air sometimes has difficulty booting up. I reinstalled Lion twice. That soves the problem temporarily and then after a few days it reoccurs. It also has trouble at times opening mail or Microsoft Word. Any ideas? Thanks, Marty

Marty,
Can you elaborate on what you mean by "difficulty" during the boot sequence? When/where is the difficulty occurring? Are you getting to the Apple logo? Apple logo with spinning gear? Blue screen? Login window? There's many phases to the boot sequence and when it fails can go a long way in determing what's causing the problem.
Also, what sort of third party software is installed? It sounds like at a minimum you've installed Microsoft Office? Anything else?
Lastly, after you reinstall Lion do you perform a restore from backup or remigrate your data/content right back into the new OS? If so that could potentially be the problem right there. But truthfully there's more information that needs to be provided to begin recommending troubleshooting steps.

HT201485 When I try to complete an in app purchase a message pops up saying: YOUR PURCHASE CANNOT BE COMPLETED.. I close that and another message pops up saying: CANNOT CONNECT TO THE ITUNES STORE... I am connected to the Internet, can anyone figure this

When I try to complete an in app purchase a message pops up saying: YOUR PURCHASE CANNOT BE COMPLETED.. I close that and another message pops up saying: CANNOT CONNECT TO THE ITUNES STORE... I am connected to the Internet, can anyone figure this out?

Hello,
Brother please follow these steps
1) SignOut from Your apple itunes account
2) Again Sign In Your iTunes Account
And you can turn off your wifi/internet from your iphone and again turn it on
Kind Regards
AmirKhalid (AKQ)

I went in you tube and watched videos on how to fix my headphone jack and its not the headphones cause when I look inside I see this little white costing in there I think that's the problem how can I fix it

I went in you tube and watched videos on how to fix my headphone jack and its not the headphones cause when I look inside I see this little white costing in there I think that's the problem how can I fix it

- Try cleaning out/blowing out the headphone jack. Make sure that y do not leave any foreign material or leave anything in the jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
If not under warranty Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit

I'm getting kernel panics each day as I shut down, the message of restarting by holding down the power button appears on the screen - it began about a month ago and. Do you have any ideas of how to solve the problem?

I'm getting kernel panics each day as I shut down, the message of restarting by holding down the power button appears on the screen - it began about a month ago and. Do you have any ideas of how to solve the problem? I've copied the logs that I found for each kernel panic that still have the message logged. Please help if you can, I have read some of the other comments and perhaps it has something to do with my anti-virus software being on at start up. I have copied the log here. Any advice will be welcome.
Interval Since Last Panic Report: 665204 sec
Panics Since Last Report:          8
Anonymous UUID: D6DCC90D-A5CA-4BBE-A435-3E64A512A51B
Sat May 26 07:23:05 2012
panic(cpu 3 caller 0xffffff80002b4f36): trying to interlock destroyed mutex (0xffffff801a489be0)
Backtrace (CPU 3), Frame : Return Address
0xffffff8160313b00 : 0xffffff8000220792
0xffffff8160313b80 : 0xffffff80002b4f36
0xffffff8160313b90 : 0xffffff8000227e68
0xffffff8160313bd0 : 0xffffff7f80d14250
0xffffff8160313c20 : 0xffffff7f80d14f73
0xffffff8160313cc0 : 0xffffff800059a237
0xffffff8160313d00 : 0xffffff8000586cbf
0xffffff8160313d20 : 0xffffff800057e6e3
0xffffff8160313df0 : 0xffffff800057ed06
0xffffff8160313e20 : 0xffffff8000583c52
0xffffff8160313e70 : 0xffffff8000583d05
0xffffff8160313e90 : 0xffffff80005358b4
0xffffff8160313ef0 : 0xffffff80005367c3
0xffffff8160313f30 : 0xffffff8000536897
0xffffff8160313f60 : 0xffffff80005ccfe8
0xffffff8160313fb0 : 0xffffff80002da5e9
      Kernel Extensions in backtrace:
com.intego.iokit.VBX6NKE(1.0)[211D5E46-3E43-C5DC-9C6A-8C3FFF0F4493]@0xffffff7f8 0d11000->0xffffff7f80d1bfff
dependency: com.apple.iokit.IONetworkingFamily(2.1)[2FCC16E1-34AB-3908-98BD-CCBFA56FFDCE]@0 xffffff7f809b7000
BSD process name corresponding to current thread: iStatLocalDaemon
Mac OS version:
11E53
Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
System model name: iMac11,2 (Mac-F2238AC8)
System uptime in nanoseconds: 69777074610
last loaded kext at 58265763561: com.intego.iokit.VBX6NKE            1 (addr 0xffffff7f80d11000, size 45056)
loaded kexts:
com.intego.iokit.VBX6NKE            1
com.intego.iokit.BehavioralKext            1
com.intego.kext.VirusBarrier.AppBarrierKPI            10.6.8
com.intego.kext.VirusBarrierKPI            10.6.8
com.globaldelight.driver.BoomDevice            1.1
com.huawei.driver.HuaweiDataCardACMData            4.2
Model: iMac11,2, BootROM IM112.0057.B01, 2 processors, Intel Core i3, 3.2 GHz, 12 GB, SMC 1.64f5
Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364A53463531323634485A2D3147344431
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364A53463531323634485A2D3147344431
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.64.8-P2P
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0606, 0xfa140000 / 5
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0606, 0xfa141000 / 9
USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0xfa141100 / 8
USB Device: CanoScan, 0x04a9 (Canon Inc.), 0x1904, 0xfa141200 / 6
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: HUAWEI Mobile, 0x12d1 (Huawei Technologies Co., Ltd.), 0x1001, 0xfd130000 / 5
USB Device: My Passport 070A, 0x1058 (Western Digital Technologies, Inc.), 0x070a, 0xfd140000 / 6
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

Immediate suspects are the additions you added to you rsystem that installed kexts (drivers). From above,
com.intego.iokit.VBX6NKE            1
com.intego.iokit.BehavioralKext            1
com.intego.kext.VirusBarrier.AppBarrierKPI            10.6.8
com.intego.kext.VirusBarrierKPI            10.6.8
com.globaldelight.driver.BoomDevice            1.1
com.huawei.driver.HuaweiDataCardACMData            4.2
Two experiments you can try.
1. Boot in safe mode and see if you can shut down normally. All thise additions won't be running in safe mode so this test would indicate it is one of them causing the problem.
2. Uninstall all the intego VirusBarrier stuff. That's my first guess and the troublemaker.

HT1414 I have broken the glass on my ipod touch. I am having trouble with some of my apps opening when I touch the screen. Can the glass be replaced? Will that solve the problem?

I have broken the glass on my ipod touch. I am having trouble with some of my apps opening when I touch the screen. Can the glass be replaced? Will that solve the problem?

Very likely yes.
Apple will exchange your iPod for a refurbished one for $199 if a 64 GB 4G, $99 for the other 4G iPods and $149 for a 5G. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit

Every time i want to delete something the iMac wants my password.. before it was not like this.. even with pictures.. how can i solve the problem so can delete my pics without my password all the time

With everything i want to delete the iMac wants my password, before it was not like that, i'm getting crazy of it.. Even with pics he's asking for my password..
How can i solve the problem and delete stuff without filling in my password every time..
Already thnx for your support and help..

Normally, that's caused because of a permissions problem. Have a look at this site > http://www.thexlab.com/faqs/trash.html#Anchor-Files-46919

TS1277 I am trying to purchase extra lives for a game app and a message pops up saying 'your purchase cannot be completed' go to a website for support???

I have tried to purchase more lives for a game app. It asks me for my password - I enter - it returns saying the purchase could not be completed - go to www.ipad support - How do I correct this?

You need to contact Support
http://www.apple.com/support/itunes/contact/

Purchase for gems in clash of clans on my visa....I Have Big Problem

hello,, I have many problem with purchase inside the game Clash Of clans for more Gems ...i cannot purchase gems from my visa kuwait please help me fast and thank you for helping .

Help you what?
We are itunes users just like you.
What happens when you try?

Links do not open in my firefox even though it is my default browser. Not all but many links. It was working fine. Maybe it is firefox 4 that is the problem.

When I click on some links, it does not open them. It use to work just fine. I have tried everything to help this situation. Many people are complaining about firefox 4. Maybe this is a bug.

Hello,
I have checked all the above trouble shooting suggestions. I still am having the same problem.
I use Firefox as my default browser and have it checked off as per your last email. I am only having this problem in my emails. I cannot open url links in my emails anymore by double clicking on the mouse. I have to right click the mouse and choose open in a new window. It will then open that url link and take me to the website link.
If I try this by double clicking the url link, it takes me to a blank page with this "https://mail.go....er=ohh14rw8mbn4"
at the top of the page in the tab.

Made a purchase for gems on clash of clans and purchase was multiplied 2 times can i be refunded?

i decided to by some gems in this game because others said it was safe and i purchased it and on my bank statement states a purchase 3 times when i purchased it once can i be refuned by apple?

Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

My Infinity Blade has completely stopped working. It simply dies out on the loading screen. I have tried all conventional ways of solving the problem, including restoring backups, deleting and redownloading the app, and nothing works. What do I do?

Yeah, it just crashes on the loading screen every single time, and I have no clue what to do....

Contact the developer
Restore to factory settings/new iPod
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I have 2 iphones registered under the same appleID. Every text message that is sent to my phone, the other phone receives as well. If I turn "imessage" off on the other phone, will this solve the problem from her receiving text messages meant for me?

I have 2 Iphones, registered under the same AppleID. Mine, and my mom's. I recently (today) did the software udate for her phone, and ever since-she receives every message i send to my girlfriend, and every response that my girlfriend sends to me. I read up on Imessage, and checked the settings on both phones. On each phone "imessage"was turned on, so i turned Imessage off. Will this solve the problem of my mom receiving every message that i send and receive? Also, if i turn Imessage back on, on my phone-will i still have privacy to text?

Why not create a second Apple ID? Wouldn't that solve the problem much more straightforwardly?
Here's a helpful website: http://www.apple.com/support/appleid/

TS3297 I purchased an album and some of the songs did not download completely. How can i fix this?

I purchased an album and some of the songs did not download completely. How can I fix this?

I have the EXACT issue as Hatchs88 and the response doesn't help. I found a 3 of 4 missing songs as "song".tmp file in the music directory but I can't do anything here... The iTunes store just says purchased and it doesn't the songs show up in the purchased list either. What's funny is that I was able to download on an iPod touch but I cant get it on my PC...

I have a web site that I subscribe to and when I pulled it up Firefox asked me if I wanted to allow it or not. Accidently I pressed never allow for this site. Opps . . How do I undo this? I tried restarting and am now stuck as I can not access my website

I have a web site that I subscribe to and when I pulled it up Firefox asked me if I wanted to allow it or not. Accidently I pressed never allow for this site. Opps . . How do I undo this? I tried restarting and am now stuck as I can not access my website

Do you mean saving a password?
If you clicked "Never" then you have created an exception that you need to remove.
Remove site(s) from the Exceptions:
* Tools > Options > Security: Passwords: Exceptions
* https://support.mozilla.com/kb/Remembering+passwords

HT4009 I attempted an in app purchase of gems in Clash of Clans. After entering my password I got a pop up saying "Your purchase could not be completed" & directing me to support at this site. I have not found anything here that solves the problem.

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