HT4009 I can't seem to find a place to request a refund for app purchased from the iTunes store.  Can anyone help?

I downloaded an app and tried to make an in-app purchase.  When I did so, the app said it could not finish the transaction, but it didn't say why.  However, I got a statement from iTunes and see that I have been charged for the in-app purchase for the service, even though the app itself still says I have not subscribed.  Does anyone know how I get a refund?
Any help you can provide would be greatly appreciated.
Thanks.
Michelle

Thanks!  I'll try it.  I didn't know you could just contact support.
Michelle

Similar Messages

  • TS1424 I have just opened iTunes and only the music that I have purchased from the iTunes store is being shown: I can't find any of the music that I have imported from a file. Help?

    I have just opened iTunes and only the music that I have purchased from the iTunes store is being shown: I can't find any of the music that I have imported from a file. Help?

    See this post.
    tt2

  • TS1424 I downloaded a song that I purchased from the ITunes store, but the song does not play properly.  How can I re-download the same song without having to purchase it a second time?

    I downloaded a song that I purchased from the ITunes store, but the song does not play properly.  How can I re-download the same song without having to purchase it a second time?

    I could not find an option to "report a problem".
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • HT1296 I already have an itunes account on my laptop but have been setup on a mac and have songs that have not been purchased from the itunes store, I cannot get the songs from my iPhone onto my itunes account on the mac. how can I do this?

    I already have an itunes account on my laptop but have been setup on a mac and have songs that have not been purchased from the itunes store, I cannot get the songs from my iPhone onto my itunes account on the mac. how can I do this?

    You copy them from your old computer or your backup copy of your old computer.
    The iphone is not a backup/storage device.

  • I gifted a ringtone to my sister that I purchased from the iTunes store, and it is on her phone, but we can't figure out how to get it moved to her ringtones.  Can anyone help?

    I gifted a ringtone to my sister that I purchased from the iTunes store, and it is on her phone, but we can't figure out how to get it moved to her ringtones.  Can anyone help?

    Edit > Preferences.  Select the check box for Ringtones, this will add them to the listing in iTunes. 
    Not sure that really answers your question though.

  • I can not purchase from the iTunes store because of the security question I am I do not know your security question and alternative mail has been hacked

    I can not purchase from the iTunes store because of the security question I am I do not know your security question and alternative mail has been hacked

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87808)

  • HT201272 Having a bad day my iTunes library got corrupted and my back up disk has failed how can I restore my purchases from the iTunes store

    Having a bad day my iTunes library got corrupted and my back up disk has failed how can I restore my purchases from the iTunes store? When I try it tells me the pruchases have already been downloaded to this computer.

    Does your purchased rmusic appears under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page (music can't be re-downloaded in all countries) ? If they do and you don't have the cloud symbol against them so as to re-download them, then do you still have the entries for them in your library i.e. where you would normally click on them to play them ? If you do then try deleting them from there (iTunes will be seeing them and assuming that you still have them somewhere) and they should then get the cloud symbol for re-downloading in the Purchased link.
    If you aren't in a country where music can be re-downloaded then you could try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page,

  • When I try to purchase from the itunes store, message says purchase can not be completed.

    When I try to purchase from the itunes store, I will occasionally get a message that says "Your purchase could not be completed."
    Very annoying!

    If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 having trouble getting purchases for candy crush from the iTunes Store, any suggestions ?

    I am having trouble getting purchases for candy crush from the iTunes Store, any suggestions ?

    The problems being ? Does the 'buy' button not work, do you get any error messages ... ?
    If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (on these forums we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If it's a different problem ... ?

  • After the last update of itunes I seem to have lost all my music (Cds that I had downloaded into itunes) except the once I had purchased from the itunes store. Can anyone help? Do you know what might have happened?

    After the last update of itunes I seem to have lost all the music that I had downloaded from my Cds. It was a lot of music! All I still have is the music that I had purchased in the itunes store. And before you asked. No, I did not have a backup. Never got around to do it.
    Does anyone of you have an idea if and how I can maybe get my music back?
    Your help is very much appreciated. Would it help if I recover my computer from an earlier date?? I am not even sure if I make sense here.

    Hi - I seem to have a similar problem. I was prompted to update to iPhoto 11 yesterday (don't know why yesterday, I'm in iPhoto all the time). So I followed the instructions, library updated, all existing events and albums are there. I uploaded some more pictures and created a few new albums and did some new year spring cleaning, moving stuff around etc. And I started making a calendar.
    I've opened it up today, my calendar is still there as are all the new events, but the pictures are empty outlines. If I open up a picture I just get the "!" but I can still see the thumbnails showing in the slider in the bottom - I don't know if that means the source files must still be there somewhere, or if it just means it captured thumbnails yesterday.
    I've gone into it via "show package contents" and there just don't seem to be any masters for an upload yesterday. I also just had a look in the last import folder, because of a comment from someone above. As I scrolled down through the folder the images were there and literally disappeared in front of me - by which I mean, the thumbnails were there as I scrolled down and then would turn into empty outlines...!
    All my old folders are still there, thankfully (although they're of course the ones that are also all safely back up).
    Although I have a timecapsule, my photo library is too big to keep on my hard drive, so I keep it on an external drive - so it only gets backed up when I do it manually (thanks Apple for that, I will never understand why it was designed to work - or not work - that way). So if the pictures have been lost then they are gone for good which is super-frustrating (I just got back from South Korea and was in the middle of sorting out all my shots from that trip).  It seems that this can only have happened because of the update - I should have known better than to have pressed yes.
    If you have any ideas, I'd be most grateful!
    Regards
    R

  • Can't purchase from the iTunes store - "unknown error (-450048)"

    I can connect to/browse the store fine, but I get this message every time I try to purchase/pre-order something:
    "We could not complete your iTunes request. An unknown error occurred (-450048)."
    "There was an error in the iTune store. Please try again later."
    I've used iTunes for years and years, but the last few months this keeps on happening and I've not been able to buy anything. I've checked/re-entered my credit card details, checked all my account details, my version of iTunes is up to date... I have no idea why it won't work!
    Please help!

    What happen when you try?

  • How do I transfer an audiobook from iTunes (purchased from the iTunes Store) to a Sony Walkman MP3 player so I can listen to it?

    I purchased two audiobooks form the iTunes store. They both have DRM.
    I have used 2 out of 5 of my downloads on a personal computer and an iPod. I tried to use 2 more of my downloads on a second computer to transfer the books to a Sony Walkman, but was unable. How can I do this?

    rip to itunes, put it in a playlist that you usually sync to your phone and then sync.

  • Trying to make a purchase from the iTunes Store - but can't????

    The USPS just advised me our zip code is changing as of 7/1 (in fact, the new zip code already works).
    I tried to make a purchase last night but the iTunes Store profile with my old zip code threw up a flag. I changed the new zip code back to the old one but that doesn't work anymore either. In the pull-down menu of possible zip codes for my town, the new zip code isn't listed. I'm stuck between a rock and a hard place.
    I tried finding a phone number to speak to someone but that doesn't work either. Anyone have any ideas?

    Reset security questions
    http://support.apple.com/kb/HT5312
    If you do not have a Rescue email, you need to call/email apple support, they will guide you through the process of resetting your security questions.
    https://ssl.apple.com/emea/support/itunes/contact.html
    http://support.apple.com/kb/HE57

  • The car gauge app available from the itunes store utilizes an OBDII Bluetooth adapter, but I can't configure the Bluetooth address. How can I use this app I just installed, it has to have the Bluetooth address configured.

    I saw an advertisement in a car magazine for an app that would provide gauge read outs available for download from the app store. So I went to the app store, found the app, downloaded and installed it. I then purchased the Bluetooth OBD hardware adapter required to transmit the data from the car to the phone. The adapter has to be configured for the app to communicate with it. This is an apple approved app. But everything I've read says that apple will not allow iPhone owners to make any adjustments to their Bluetooth addresses. And that iPhone only provides Bluetooth connectivity to basic head sets speakers and audio formats through the car stereos ( but no audio streaming). 
    Bottom line, apple approved app and hardware that can't be configured unless I perform a jailbreak? I don't want to JB the phone but it seems that apple has left me with no other options. I've already invested time and money on this software and hardware. Their must be a legitimate way to use this apple approved software. Does anyone know how to adjust/configure bluetooth settings/addresses?

    Generally, if you have to enter a code for bluetooth, your iPhone will ask you to enter a 4 digit code when pairing.  Check the instructions for the device you are trying to pair with your iPhone.  The instructions should give you the code in the pairing instructions, if a code is required.

  • Is there any way to find out all songs that I purchased from the iTunes Store?

    I have purchased many songs from iTunes Store, and I was wondering if there was a way to find which songs I would need to authorize, so I don't bother copying them to my work computer.   I can tell if I do this one at a time, but I have over 10,000 songs to go through.do
    Thanks!
    Erik Jurado

    If they're in your iTunes library, try this AppleScript, courtesy of the incredibly-useful Doug's AppleScripts for iTunes:
    http://dougscripts.com/itunes/scripts/ss.php?sp=trackdownpurchases
    Regards.

Maybe you are looking for

  • Photo album help

    I have a website built in Dreamweaver CS3. I have a photo album I have installed but I am looking for other options. It is a downloaded shareware program named Sonettic. My website address is: http://www.chhstrojans.org/Juniors/web/index.html Are the

  • How to find the all the org units of chief org unit

    Hi All, i have one cheif org unit which belongs to IT. i Just need to take all the org units into one internal table upto last org unit. ex: 500000 is the chief org unit then we check that belongs to taht 550000 and 560000 and agian 550000 is having

  • Redo logs full - how to remove

    Hello! From time to time our database redo logs get full (oracle is running), we go to rman and delete them and everything is fine again. This time it is the first time we experience this problem when oracle is NOT running. When we want to start in s

  • Spinning circle when logging out

    Hello everyone I'm having some trouble with my iMac. Almost every time I log out I receive a white screen with a spinning circle. After logging out I have to force shut down by holding the power button because of this. I have already tried to repair

  • How to tie tcode to table maintenance generator table

    hi guys, i need to use tcode to call table maintenance generator program (the one that is created via SM30 ). how can i use module instead of executable program type ?