HT4009 I have money in my iTunes account but when I go to the App Store to by apps it just tells me to go here every time?
I have money in my iTunes and I try to buy apps but it always sends me here
If you mean that you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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I have money in my itunes account but when I try to buy a song it doesn't let me buy it or download. It doesn't do anything!
You cannot and need to ask Apple to reset your security questions. To do this, click here and pick a method; if the article doesn't list one for your country or you're unable to call, fill out and submit this form.
Changing the rescue email address requires supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111899) -
how can I reset my rescue email?
You cannot and need to ask Apple to reset your security questions. To do this, click here and pick a method; if the article doesn't list one for your country or you're unable to call, fill out and submit this form.
Changing the rescue email address requires supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111899) -
I have the new iPad . I don't know how my sister's apple ID was set. I have all under my iTunes account but when i need to update my apps, a different apple ID come up! how do i change that?
Hi maggieanntb, your sister's Apple ID came up because an app(s) was downloaded using her account. To prevent that from happening, you would have to delete the app(s) that were downloaded on her's, and re-download them using your own Apple ID.
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It shows that I have $25 on my itunes account but when I try to purchase a song it asks for my billing information. I want to use the gift card not pay for it from my credit card. Help!
Get on a computer with iTunes. Click on your email in the iTunes Store, and hit account. Change billing info to None as card type, make sure billing address is correct, and hit done. It will then save, and allow you to make your purchases.
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I have a credit in my itunes account, but when I click on "redeem" it asks me to enter a gift card or download code. what are the steps to go in and be able to redeem the credit I have? If I go to an album that I want to use my credit on, the only choice I am seeing is to use the credit card on file. Help!
It says at the top under Redeem after I touched that:
$14.73
Account: [email protected] (my account name)
Enter your Gift Card or Download Coad -
I have money on my itunes account but it will not let me make a purchase.
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Edit > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Edit > Preferences > Privacy > Cookies: "Show Cookies" -
im trying to purchase music and it says i have $21.07 on my itunes account but when i go to purchase music it asks for my credit card details or a gift card no. and wont let me continue til i do so. how do i spend the money i have on there already?
i try to download the song and it comes up with put in password. then it takes me to a credit card detail place. i have enough money on my account i shouldn't have to use my credit card. how can i use the money alredy on my account?If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account. -
HT1689 I have money in my iTunes account and it will not let me purchase what I want.
I have money in my iTunes account and it will not me make a purchase. It says I have to contact iTunes support.
Did you contact iTunes support then?
https://expresslane.apple.com/Issues.action -
I have money on my iTunes account from gift cards, but can I use this balance to send gifts like songs or albums? It tells me that I need to select a method of payment like a credit card or debit card/paypal but can't I use the balance on my account?
No, you can't. Apple doesn't allow it.
(124599) -
Why does my iPad ask for a credit card to buy apps when I already have money on my iTunes account?
Why does it do that? It used to do that for free apps to but once I put my credit card on it, it stop asking for free apps. But now it still wants a card even though I still have 20 dollars left from a birthday gift card. I heard somewhere that this was because of a new feature to stop kids from downloading apps that their parents don't want them to or buying a bunch of apps and racking up a huge bill, is this part of it?
Is the card expired? You cannot have an expired card in your account.
JeffoMcSpeffo wrote:
I have $17.97 on my account but when i try and buy Doris (worth only $10.99) i need to fix my credit card information, which also keeps saying theres an error
What is the error?
Try this -> http://support.apple.com/kb/TS1646 -
I have put 25 pound on my iTunes account but when I try to buy something it goes to my visa account and says billing error payment declined but I have 25pound in my I tunes account why can't I use the money in my I tunes account ?
If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account. -
Hi ! i have this new itunes account but when i wanna use this for apps he ask me for a card number but i don't have one .what i supposed to do ?
Hi Mada7ina,
If you are looking to set up an iTunes Store account without an associated credit card, you may find the following article helpful:
Apple Support: Creating an iTunes Store, App Store, iBooks Store, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
Regards,
- Brenden -
I have an iphone 4.
I disconnected it from my iTunes account but I am still using the iphone and the Apple ID.
If I make a purchase will it work?
Also, how can I reconnect my iphone to my Apple ID?Do you mean that you removed the phone from the 'manage devices' section of your iTunes account ? If you do then that won't stop you being able to purchase items on your phone - you only need to be logged into an account to be able to purchase with it.
If you do mean the 'manage devices' section then you can associate, or re-associate, a device (or computer) by using iTunes Match, or automatic downloads, or redownloading past purchases on it : http://support.apple.com/kb/HT4627 -
I want to remove my credit card from my daughter's itunes account but i can't delete the information without getting a notification that i must have the fields filled out. When she first got the ipod touch, we did not need to supply credit card information for her to set up her account. Only now that I entered it for one purchase, I can't remove it. Now my daughter has purchased over $300 in downloads the last two weeks.
You definitely can.
To remove your payment information open iTunes and go into your account. An easy way to access your account is from quick links on the store home page. After you login there will be a payment type listed with an edit button next to it. Click edit then select none under card type (next to visa, mastercard, etc).
Afterwards at the bottom of the page select done, then your card will no longer be on file. It will prompt you for a card next time you try to download something that isn't free.
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