HT4009 I have purchased items from CityVille and they are not available in the App although my card has been charged for the purchases.

I have purchased items from CityVille and they are not available in the App although my card has been charged for the purchases. I also have an email receipt with the purchase. Can you please tell me how to resolve this issue?

iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/HT4919

Similar Messages

  • I have bought songs from ITunes and they are not showing up on my IPhone.What is the problem,and how can it be rectified?

    Can someone please help me with this.I have upgraded to new IPhone 4's.In my music section,I cannot get all of the music that I have bought at ITunes.Some of the songs are on one IPhone but not the other.How do I get the songs on both IPhones?

    Were the songs in question downloaded directly on the device or synced from iTunes on the computer?
    Content does not magically appear on the device.

  • My credit card  has been charged for book, however my purchase history shows no record of the transaction and I have not received the book. The online problem reporting system does not have options to report this incident. Who can I cal

    My credit card  has been charged for book, however my purchase history shows no record of the transaction and I have not received the book. The online problem reporting system does not have options to report this incident. Who can I call?

    Would be problems with purchases, billing, and redemption option.  It's not 100% exact to your issue, but it will get you to the right department.
    Go here https://expresslane.apple.com/GetproductgroupList.do then select ITunes, then Store, then Purchases, Billing, and Redemption.  Then.. probably pick "My topic is not listed." 

  • HT203167 I have lost my audiobooks that I purchases on my old phone. I have gotten a new phone and they are not in the iTunes downloads. Please help.

    I have lost my audiobooks that I purchases on my old phone. I have gotten a new phone and they are not in the iTunes downloads. Please help.

    Audiobooks are currently a one-time only download - have you not got them on your computer and/or on a backup ? If not then you can try contacting Apple, but they are under no obligation to let you re-download them : http://www.apple.com/support/itunes/contact/

  • Songs purchased through iTunes on iPhone 4 get download error and will not load.  Account has been charged for the purchase.

    I purchased an album through iTunes on my iPhone 4, and my PayPal account has been charged for the entire album.  However, all but 2 songs would download to my phone.  The other 2 have a download error.  Any suggestions on how to fix the error, or to get a refund for the songs that I can't get?

    I purchased an album through iTunes on my iPhone 4, and my PayPal account has been charged for the entire album.  However, all but 2 songs would download to my phone.  The other 2 have a download error.  Any suggestions on how to fix the error, or to get a refund for the songs that I can't get?

  • HT4759 Hi I am trying to access my iphone notes from my desktop and they are not transfered? how do i transfer them? It is working the other way around - until I edit a note on my phone and then it is lost on my desktop? Help!

    Hi I am trying to access my iphone notes from my desktop and they are not transfered? how do i transfer them? It is working the other way around - until I edit a note on my phone and then it is lost on my desktop? Help!

    http://support.apple.com/kb/HT1296

  • My macbook has Itunes and I am trying to download some songs that I bought on my Ipad onto the macbook. It has worked in the past, but one song has been downloading for the last day. No more will download it seems stuck downloading.

    My macbook has Itunes and I am trying to download some songs that I bought on my Ipad onto the macbook. It has worked in the past, but one song has been downloading for the last day. No more will download it seems stuck downloading. I don't need the song. But I want the others to download.

    Hi there,
    You may find the information in the articles below helpful.
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/ht1725
    -Griff W. 

  • I purchased an application "intARact" today which is free but my Cr. Card has been charged for 1.00 $, why ?

    i purchased an application "intARact" today which is free but my Cr. Card has been charged for 1.00 $, why ?

    iTunes Store & Mac App Store: About credit-card authorization holds

  • My iphone randomly shut off today and wont turn back on, what do i do? it has been charging for 2 hours now.

    my iphone randomly shut off today and wont turn back on, what do i do? it has been charging for 2 hours now

    Try a reset ..
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

  • I purchased some songs on my mac book air and they are not available on my Mac even after some days and running Match

    Hi,
    I purchased some songs on iTunes using my mac book air. I tried to play them some days later on my Mac but are not available. I tried updating /  running Match no joy.
    any ideas?
    thanks,
    Kim Johnson

    Thanks for the response. That was helpful. However, I still want to know why did the songs I purchased yesterday appear on my IPod for downloading but the those I purchased today did not? After you rassistance I went to settings and turned on automatic downloading for my ipod. So if it wasn't enabled yesterday, how was I able to see the purchases I made yesterday on my computer on the ipod and then download them to the ipod? That is what I expected to see today but all I was seeing were the songs I purchased yesterday and not the ones I did today.

  • HT204406 I purchased some songs and two are not letting me play them!!!! Was charged for them ???

    Two songs not working
    Bryan Adams
    Waking up the neighbors
    (everything I do) I do it for you
             &
    Don Henley
    Building the perfect beast
    The boys of the summer

    Hey JMarro11,
    That definitely sounds frustrating. If the songs are not playing in iTunes, they may need to be redownloaded. See the following article:
    Songs in iTunes may not play back completely
    http://support.apple.com/kb/TS4357
    Symptoms
    Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.
    Resolution
    If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
    1. Delete the purchased song that is exhibiting the problem from your iTunes library.
    2. Click on the Purchased link in the iTunes Store to view your previously purchased music.
    3. Download your previously purchased song from this list.
    Note: iTunes in the Cloud, which allows you to download previously purchased songs from the iTunes Store, is not available in every country. Learn if iTunes in the Cloud is offered in your country
    Thanks,
    Matt M.

  • The photos and videos have disappeared off my iPhone and they are not in the cloud ? I have the 200gb option on icloud

    I Paid the 2.99 for 200gb on iCloud. Now all the photos have disappeared and are not in the cloud

    I will move this post to the Acrobat.com forum so that the Adobe staff for the Acrobat.com forum can find out what happened to your lost files between March and August 2014.

  • Copied Files to External Hard drive and they are not available now..  where

    Please help!
    I have a G4 that had an original 20GB Hard drive. I installed a 60GB Hard drive. I was running OS 9 on the 20GB drive and OS X on the 60GB. I was working with a lot of video and pics and filled the 60GB drive, so I added an external 250GB drive.
    Recently, I received messages that my start up disk was almost full (60GB), so I moved my users file from the 60GB drive to the 250GB. The file size was 47ish GB and so I thought I would create some room. The move took approx. 40 mins as I copied the folder over to the 250GB drive. Once it was there I verified it only by it's size and once I saw that it existed on the 250, I trashed the users file from the 60GB drive and then emptied trash.
    I lost the icons and items on my desktop, however, desktop background remained the same. I cannot access anything that I opriginally had. The users file still has the same folders that it did, but they are now relatively empty. Each folder is approx. 50 kB in size but the users folder still exists as 47GB.
    If what I have explained makes sense, can someone help me to either copy back my users folder (I tried that, but the 60GB drive still says it is full) or suggest something else (And not that I am a fool, as I figured that one out already!)
    I ran Diskwarrior last night to verify the pathways etc. and everything is in order... I am lost... Please help if you can!
    Thanks!
    David

    Dear David,
    Did you move the entire "yourhomedirectory" name over to the 250 gig HD and then did you delete the entire "yourhomedirectory" file?
    From what I have read, OS X will always be looking for Desktop, Documents, Library, Movies, Music, etc under "yourhomedirectory". There is some way to tell the system that they are located somewhere else but it is kind of hard.
    When you mount the 250 gig drive do you see any of the files that you you moved over?
    What do you see when you log into the OS X volume. Are there any files for you to see.
    Not really sure what you did but let's see if we can get you fixed.
    Dan

  • I have imported from Microsoft Internet Explorer favorites, cookies, history and they are not available after importing under the Bookmarks tab. How do I find the import of favorites in firefox?

    When importing from Microsoft Internet Explorer I have successfully completed and clicked on finish. I am not finding my favorites under the Bookmarks tab. I have shut down Firefox and and restarted the browser and still not finding favorites. I also restarted the computer still not finding favorites imported from Microsoft Internet Explorer. How can I find the data imported from Microsoft Internet Explorer?

    You can usually find the imported IE Favorites in a folder ("From Internet Explorer") at the bottom of the Bookmarks Menu folder (Bookmarks > Show All Bookmarks).
    If you can't find them in the "From Internet Explorer" folder then try this:
    * Export the favorites in IE to an HTML file (bookmarks.html): File > Import and Export
    * Import the HTML file in Firefox: Bookmarks > Show All Bookmarks > Import & Backup > Import HTML: From File
    See also:
    * http://kb.mozillazine.org/Import_bookmarks ("Import from another browser" and "Import from file")

  • I have imported favorites from ie and they are all there but how do i add to them. they appear under bookmarks in a separate button

    please see question above

    You can check for problems with the <b>places.sqlite</b> database file in the Firefox profile folder.
    *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
    *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
    *Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/

Maybe you are looking for

  • Data is not converting in XML format in output while download in report

    Hi All,     While downloading the report in XML format value '&' is not changing its XML format '&amp', but showing in debug mode and sam thing while download its not showing in output. showing in debug like; MS NA - DCS Tooling & Automation but in o

  • Scheduling start up, shut down and internet connection without override

    System: I have a Mac on 10.5.8 and I have just purchased a new desktop Mac, and I need to be able to apply the solution to this question on both of those computers. I'll also be adding an iphone and ipad in the next couple of weeks. Question: I need

  • Module pool in table control

    Hi I have created table control.in that editable row can add the new value also created.after adding new value in will auto incremented based on sales numer in heighest number + 1 like that u can add. after increment update the table in data base. ca

  • Safari slowing down my system?

    I swore by Safari when I first started using it back in 2008, but the latest version with 'webkit2webprocess.exe" is causing some huge slow downs.  I just can't figure out what's wrong, and why safari is sudenly a lumbering beast instead of the sleek

  • Copying one users calendar to anothers

    I'm kinda new to this whole Palm thing and not real computer knowledgable in general, so please forgive my ignorance in something that's probably really simple for most of you to figure out. We have a 2 person office and both our computers are networ