HT4009 I made a purchase on the App Store
I made a purchase on the App Store and the item I purchase is not working I would like to get a refund for$2.99 it's for the flash player I brought today.
Have you tried deleting the app and redownloading it via the Purchased tab in the App Stor eapp on your device, and if it still doesn't work then you've tried contacting the developer of the app ? If you have and you haven't had a reply (if you only bought it today then you possibly won't have had a reply yet) then you can try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com .
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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How can i find out which of my apple devices made a purchase from the app store?
How can i find out which of my apple devices made a purchase from the app store?
Not possible as purchases can be downloaded to all devices using the same Apple ID.
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I just made a purchase from the App Store. Shouldn't I get a sales receipt by email?
I just purchased my first app from the App Store. I did not receive a sales receipt upon making a purchase.
Is this normal?Sometimes it takes a couple days. I bought a few ringtones last week. I didn't get the receipt for about 3 days after purchase........
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HT4009 How do I get a refund For apps that I purchased in the App Store?
How do I get a refund for apps that I purchased in App Store?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
I paid $20 to a person from the apple customer support line to have my iPod touch upgraded but it never went down. The representative who assisted me said that I would have those $20 posted back into my Visa card if it didn't go through. The service never got to happen and failed. Prior to this I made a purchase from the iTunes Store for $7.00, which they never billed me. So until I pay for the previous iTunes purchase, I am not allowed to download any applications. This is the reason why I need the $20 back from the separate request I made with apple which never worked out. Cause as soon as I pay for the previous iTunes purchase that I made apart from apple, then I could once again start to download and install applications. I have a week already without downloading apps. Please refund my money back a.s.a.p.
Not sure what this is all about...
JamesAbreu55 wrote:
I paid $20 to a person from the apple customer support line to have my iPod touch upgraded but it never went down. ...
However... This is a user to User Forum.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
When I try to make a purchase at the App Store or iBook store or at iTunes an error message tells me my account is not valid for the UK store. I've no idea how I got connected there and I'd like help getting back to Canada where I live. Any suggestions?
Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3.Tap "View Apple ID"
4. Enter your user name and password.
5. Tap "Country/Region."
6. Tap "Change Country/Region"
7. Select the region where you are located.
8. Tap "Done". -
Why can't I purchase on the app store?
I have an early 2008 Macbook Pro that I had purchased the Snow Leopard for through the app store. I just paid the 20.00 bucks and downloaded it without any issues. I have now given the computer to my brother and in order to have all of my stuff erased and it set up under his apple id and such I had to reboot the system using the startup discs that came with the computer originally. No issues there, I was able to do it but I want to upgrade it now to Yosemite but of course it has to be an OS X system no later than 10.6.8 which is Snow Leopard. I understand that I have to pay for it again and that is not an issue BUT now I have to order it and wait for it to come as is appears to not be available on the Apple app store anymore.... does anyone know if I am missing something? Its saying that it wont arrive until Jan 5 and I was hoping to have all of this done before Christmas so I am super bummed....
Many ThanksYou needed Snow Leopard to get to anything higher. So, yes, that disc must be bouncing in a drawer somewhere.
If you can't find the SL disc, you could try to download the installer for whatever you did buy online for $20 (Lion? ML?) on your new Mac, then use that installer to upgrade the old Mac. I don't know whether that procedure will work--you may still need SL on the old Mac to upgrade to something higher--but it's worth a shot.
First, on the new Mac, go to the App Store and check your Purchases. See if you can find a link for the previously purchased Lion or ML. But because the purchase may be tied to the serial number or some other unique machine identifier of the old Mac, perhaps you won't find the old purchase. (I don't know. I haven't been down this road.) However, if the purchases are tied instead to your Apple ID, then you might reasonably expect to see these old purchases in the App Store on the new machine. If so, follow the instructions that you find on the net (for instance, http://osxdaily.com/2013/11/01/re-download-os-x-mavericks-installer-mac-app-stor e/ or http://osxdaily.com/2014/02/24/re-download-older-os-x-version-from-mac-app-store /) for downloading but not installing the Lion/ML installer on the new machine and then transferring that installer to the old machine.
Good luck! -
Hi, My name is Bheki Yende
I'm experiencing a problem with an app I've just purchased from iTunes, I have tried every piece of advice from the "iOS: Troubleshooting applications purchased from the App Store" and still nothing is working. I would like to get my refund on this pls.
This is an inconvenience, I don't understand why I have to contact the developer for a faulty product in your store.
I've paid iTunes to get this, so iTunes must fix this problem for me or give my money back.
ThanksThis is a user forum, you are not speaking to Apple here.
You will need to contact iTunes support here, regarding this issue. They will usually respond within 24 hours. -
Hi please how can I transfer purchases from the app store on Mac to my iPad . I downloaded keynotes , numbers, pages and others and will want to have them on my I pad thanks.
Apps that are written for the Mac OS cannot be used on iOS devices, such as the iPad. You can purchase the iOS versions of some of these apps in the iTunes App Store.
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I recently purchased, from the APP store, Lion for use on my MacBook Pro. To upgrade my IMac to Lion, need I make an additional purchase? If not, how do I facilitate the IMac upgrade?
No, you do not need to re purchase Lion. You can re download Lion on all your authorized Macs using the same Apple ID.
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select which apps you want to re download. Then right or control click where you see Installed then click Install. -
HT4910 How do you transfer movies I purchased from the app store from iPad to iPad?
I've bought another ipad2 and I can't figure out how to transfer my movies I purchased from the app store from one iPad to another iPad. Can anyone help?
You can either sync with iTunes to transfer them to your iTunes library, then sync them to the new iPad by selecting them on the Movies tab of your iTunes sync settings and syncing. Or, you can download them directly to your new iPad as a past purchase for free (see http://support.apple.com/kb/HT2519) if permitted by the studio (not all permit this).
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How do I get Aperture 3 when purchased before the App Store?
In 2010, I had downloaded the Trial verion of Aperture 3. I decided to buy it digitally and paid the $99.00 (at that time.) I still have the email from Apple confirming the purchase of the Aperture 3 Trial Upgrade. It worked fine and had all the necessary updates until last weekend. Friday I sufferd a hard drive failure and lost everything. Should have backed up stuff!! So now I am trying to get the program back, but since it was purchased before the App Store, it isn't on file for download. The Apple website doesn't support the trial download any longer. It refers me back to the Mac App Store where it is expecting me to pay for it. I sent a support email asking Apple, but they just confirmed that it wasn't available on the Mac App Store. Thanks. Any suggestions?
David,
Try if this download link for the trial version still works: if yes, you can unlock it with your serial number
http://appldnld.apple.com.edgesuite.net/content.info.apple.com/Aperture/061-8328 .20101020.AprE3/ApertureTrial3.1.dmg
Regards
Léonie -
I have downloaded mountain lion from the app store on another computer. I have then gone to find it in "purchases" in the app store on my own macbook pro and it just comes up as "you have not purchased any apps" how to I get my mountain lion?
Mac App Store: Hiding and unhiding purchases
http://support.apple.com/kb/HT4928 -
How do I get a list of the iPhone apps I have purchased from the App Store?
How do I get a list of apps I have purchased from the app store?
Sorry, but this doesn't work. I tried it myself before I asked, and then again in response to this suggestion. It says" You do not have any purchased apps available to download."
Any other suggestions? -
Do I need to pay again when I download past purchases from the app store?
Do I need to pay again when I download past purchases from the app store?
Bare with me...I need to explain the situation first.
I purchased an external harddrive and with the help of phone support, I moved some(most) of my itunes stuff to that hard drive. However, when I sync my iphone, it occasionally says something like..."did not sync song because it could not be found".
When I typed in the finder thing at the top right corner of my screen (spotlight?), I searched for itunes media. I found one file but it doesn't show me it's location. So I started looking (I'm still new to this) but I think I found 2 itunes media folders...1 on my imac harddrive and the other in my external harddrive.
After reading some of the online posts regarding downloads, I discovered that it is possible to redownload something you purchased before and NOT be billed again. I know that when I download an app in my iphone and then delete it, if I go to download it again, it tells me i already downloaded it and can download it again for free...so no problems there.
However, my interest is to greatly reduce the amount of "stuff" I have in my external harddrive as well as my internal harddrive. But before going into my external harddrive and deleting all 8 seasons of 24...which is something like 250gigs, I wanted to test the theory. So I looked for something cheap that I downloaded. I would then delete that and then go into the itunes store to redownload it again.
One thing I also want to mention, I read that there should be a purchased tab in my itunes store. Either I don't have it, or don't know where to look. One other thing I read is that it might be not available to me based on where I live. I live in Toronto, Ontario.
Back to what I did. I deleted an episode of Wallace and Gromit (kids show). Then went in itunes to download the same episode. When I checked my account information...it shows that I was just charged for that download...AGAIN! Now granted it was only $2.99...apparently this doesn't need to be the case.
So...going back to the 2 itunes media folders. I checked my system preferences and saw that itunes was set to save downloads here.../users/"my name"/music/itunes/itunesmedia. This folder is on my imac. However, the Wallace and Gromit video was on my external. So when I deleted it, I removed it from my external drive.
So here's what I have done so far...I went into the system preferences and proceeded to change the path to my external harddrive.
Now...before I go and delete something else...am I doing things correctly?
Also...what should the path be in itunes? I suspect it should be to my imac so that anything I download, downloads successfully to my internal harddrive...and then I drag and drop into my external...
I also want to mention that I have a time capsule as well. So basically...I want to keep my imac and time capsule free of as much media as possible...My computer and timecapsule each have 1 TB and I nearly maxed them out...I take alot of home videos with an HD camera...I had no idea how much that would add up.
Any help would be greatly appreciated.
Thanks
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