HT4009 I made an in-app purchase adn did not receive it, but was charged

I made 2 in app purchases today, and did not receive them but I was charged for them. What do I do to get what I paid for or have the money refunded?

To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

Similar Messages

I made an in app purchase and did not receive it, what do I have to do to fix this?

I made an in app purchase and did not receive it, what do I have to fix this?

To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

HT4009 I made 3 in app purchases that I have receipt for but haven't showed up. What do I do?

I made 3 in app purchases that I have receipt for but haven't showed up. What do I do?

- Can you redownload it by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store-
- Otherwise, contact iTunes:
Contact iTunes

HT4009 I made an In-App Purchase and didn't receive it and I still paid for it what should i do?

I made an In-App Purchase and didn't receive it and I still paid for it what should i do? How should i contact apple to get my money back?

The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
Refunds from the App Store or iTunes Store
You should be good to go with that.

I made an in app purchase which did not give me the advertised items can I get a refund?, I made an in app purchase which did not give me the advertised items can I get a refund?

I made an in-app. purchase using an advertisment banner but did not receive what was advertised, I would not have made the purchase otherwise and did not receive what was advertised. My question is, am I entitled to a refund..and if so how do I go about it? I DO wish to purchase according to the banner displayed but feel I should be refunded so I can purchase again so I get the advertised items. My purchase cost $51.99 so I am more than annoyed that I did not get what was advertised and will not purchase again if my money has been wasted with no recourse.

Contact iTunes Support. http://apple.com/support/itunes/contact/. Under these circumstances, you will probably get a refund. Report that app as well, and/or write a negative review in the App Store if you feel like it.

How can I get a refund for an in app purchase I did not want?

How can I get a refund for an in app purchase I did not want?
The app took over $35 from my account and there is no way this was authorized. Please advise on how I can recover these funds.

They did the same thing to me on 12/24/11. Apple overcharged me 3 times my purchase amount and have caused my bank account to be overdrawn!
I called my bank to make a statement of unauthorized charges AND filed a complaint with the FTC (Federal Trade Commission). Apple provided no way to contact a live rep and the email reps have been useless...so they left me no other option.
I think they do this to their customers very often. It is extremely dishonest.
I actually posted the above info on this discussion community earlier today...and Apple deleted it! If that isn't an admission of guilt, I don't know what is.
But seriously...best of luck.

I want to report a problem an IN app purchase i did not order

I was charged for an IN -App purchase I did not order or want .It was purechased on my Itunes store credit.How do i get my credit Refunded.Thanks

There is no guarantee as all sales are final but that would be the best bet.
Or you can contact iTunes through here
http://www.apple.com/support/itunes/contact/

HT3702 I have problem in-app purchase. I not receive order item, should i can do ?

I have problem in-app purchase. I not receive order item, should i can do ?
deteil : I purchase in-app item in the app heroes of destiny but not receive order item, have a message purchase fail,I try to purchase often but have a message purchase fail again and iTunes Store send a billing to me.
I want refund,please help refund to me
Order number: 120050201007
Item title: MH0VV2M2TQ
number 139050286821
Item title: MH0VVDJ5BH
number 18205073147511
tem title: MH0VVF45V8

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I bought some Coins from SKOUT app, but It did not receive the amount was withdrawn?

I bought some Coins from SKOUT app, but It did not receive the amount was withdrawn?

Contact iTunes support. http://www.apple.com/emea/support/itunes/contact.html

HT4009 I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

Hi Dave_warr,
I would suggest restarting the iPad and see if the download resumes.
iTunes: How to resume interrupted iTunes Store downloads
Resuming downloads from an iOS device
From the Home screen, tap the iTunes icon.
For iPhone/iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password.
Click the "OK" button.
Click the Resume or Resume All button to start the download.
If you don't see the application to download it, then follow these troubleshooting steps:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If the app does not appear in your list of purchases, then contact the iTunes Store for help:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
I hope this information helps ....
Have a great day!
- Judy

HT4009 I made an In-App purchase of WORDsearch Bible, Thompson Chain Reference Library about a week ago and the cost of the item was debited to my iTunes store account. The problem is that I cannot locate this item on my iPad 2 inspite of its automatic d

I made an In-app purchase of WORDsearch Bible, Thompson Chain Reference Library on March 18, 2013. I tried to download the purchased item on my iPad2 but was unsuccessful even though my account with iTunes stores was debited almost immediately I completed the purchase. What can I do to retrieve or download the item I purchased?

Suzie
I sympathise with you.
We are fellow users here, you must contact Apple or your credit card company to try to resolve this.
In your email invoice for the £69.99 there may be a Report a Problem link, but I've found they don't work as well as they used to.
Try:
https://expresslane.apple.com/
Did you buy anything (free or otherwise) just before your son got hold of the iPad?
I've always found that if you've entered your password to purchase or update in the last 5-10 mins that you don't get asked for it again - I think this should be optional for app store purchases but definitely for in-app purchases if they allow kids to rack up extortionate costs.
I hope Apple can do the right thing for you.
£69.99 is a ridiculous in-app purchase cost. Do you know what the app was?
AC

HT4009 Ive made an in app purchase but I didn't recieve anything

Hi everyone well I'm playing a game and made an in app purchase but I didn't get anything for it and still waiting for it and yet my money has already gone out of my account. How do I report this to iTunes since I have not recieve the invoice or anything as such?????

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

HT4009 I made an In-App purchase, but the product never downloaded and I was charged for it.

What do I do now? I do not want to pay $19 for help on a $4.99 purchase.

Hey there rjcj5600,
It sounds like you made an in app purchase and have been charged, but have not received the item. I would reach out to our iTunes Store support directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
All the best,
Sterling

HT4009 I made an in-app purchase for unlimited turns but it doesn't work

I made an in-app purchase for unlimited turns for the game triple town. However it never worked. I just got billed for the unlimited turns but I can't seem to get them in the app. How can I fix this?

First try going to the developer's support site/contact the developer.
Otherwise contact iTunes.
Apple - Support - iTunes - Contact Us
You should first try resolving it with the developer before contacting iTunes.

HT4009 I made an in-app purchase and it says I've already purchased this and it hasn't been downloaded. So I click ok and it says, Oops! Your transactiondidn't go through. Please try again. I have tried many times and my credit card has already been cha

I made an in-app purchase and it won't download. It keeps saying I've already purchased this in-app purchase but it hasn't been downloaded. It then say's Oops! Your transaction didn't go through, Please try again! and I have several times. The purchase has already been charged to my credit card on file.

Open the App Store and navigate to purchased, it should show the missing app under Not On This ipad. There should be a small cloud icon you can click on to download it.

HT4009 I made an in-app purchase adn did not receive it, but was charged

Similar Messages

Maybe you are looking for