HT4009 I made an In-App purchase, but the product never downloaded and I was charged for it.
What do I do now? I do not want to pay $19 for help on a $4.99 purchase.
Hey there rjcj5600,
It sounds like you made an in app purchase and have been charged, but have not received the item. I would reach out to our iTunes Store support directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
All the best,
Sterling
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Hi there, The best thing I would do is contact the app maker!
How to get in contact with makers:
1. App Store Developer Website
2. In App Contact Support (Some app's don't have this!)
3. App Store Contact Email (I have not seem to have located the contact emails yet!) -
Hello. I am receiving "error codes" when trying to dowload songs. It charges me but the songs never download and I have restarted itunes and it does not automatically start downloading as instructed online. Help?
I don't know exactly what they said b/c they are nolonger on my screen. It said something to the effect of "incomplete dowload, there was an eror during the dowload of *Song*".
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Hi everyone well I'm playing a game and made an in app purchase but I didn't get anything for it and still waiting for it and yet my money has already gone out of my account. How do I report this to iTunes since I have not recieve the invoice or anything as such?????
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
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I just purchased a book but it stopped downloading. I was charged for it, however. It said there was a problem with the graphics. How do I get my book, or a refund?
Did you try again?
Select the store on the left side of iTunes.
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You can contact iTunes and ASK for a refund. Then make make an exception to their all sale are final policy.
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Contact iTunes Customer Service and request assistance
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It can take a while for your money to show up in your bank, but a week is a bit over the top. Try contacting iTunes Store Support to make sure the refund was issued.
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hello, i not long ago purchased light room 5 and it downloaded and was working great! but the my computer crashed and i was unable to retrieve it and i am still having problems! i DO NOT WANT TO PAY AGAIN!IS THERE ANY WAY I CAN GET IT BACK!
You should be able to download Lightroom 5.4 again, without problems, for free
From Google, type in
Lightroom 5.4 download Windows
or
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and please don't type in all capitals thank you -
Hello,
I tried to rent a movie but it did not work and I was charged away. How can I have charges reversed?Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
My Ipod 5th gen. has been detected by itunes, but could not identified properly, and its been charging for a week and still hasn't come to a full charged. What should I do?
but could not identified properly
Please clairify.
charging for a week and still hasn't come to a full charged
Sounds like you need a new battery. Take the iPod Nano to an Apple store or an AASP. Whichever is more convenient for you.
iPod Repair Pricing -
Is anyone there?
I have a softwre update on my iphone 4. but the button to download & Install is not lit for me to push.Over the air upgrades are only active with iOS 5 or later. You will ahve to upgrade using iTunes.
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
Device iOS Verson
iPhone 1 iOS 3.1.3
iPhone 3G iOS 4.2.1
iPhone 3GS iOS 6.1.x
iPhone 4 iOS 7.0.x
iPhone 4S iOS 7.0.x
iPhone 5 iOS 7.0.x
iPhone 5c iOS 7.0.x
iPhone 5s iOS 7.0.x
iPod Touch 1 iOS 3.1.3
iPod Touch 2 iOS 4.2.1
iPod Touch 3 iOS 5.1.1
iPod Touch 4 iOS 6.1.x
iPod Touch 5 iOS 7.0.x
iPad 1 iOS 5.1.1
iPad 2 iOS 7.0.x
iPad 3 iOS 7.0.x
iPad 4 iOS 7.0.x
iPad Mini iOS 7.0.x
iPad Air iOS 7.0.x
=====================================
Select the method most appropriate for your situation.
Upgrading iOS
1. How to update your iPhone, iPad, or iPod Touch
2. iPhone Support
3. iPod Touch Support
4. iPad Support
a. Updating Your iOS to Version 6.0.x from iOS 5
Tap Settings > General > Software Update
If an update is available there will be an active Update button. If you are current,
then you will see a gray screen with a message saying your are up to date.
b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
c. Resolving update problems
1. iOS - Unable to update or restore
2. iOS- Resolving update and restore alert messages -
hey i have this problem with my mac.. that its on its own shuts itself whenever i m using google chrome..i updated to yosemite but the problem never ended and i m experiecing unexplained shutdowns
Hi doctor.saddam,
If your MacBook Pro is shutting down unexpectedly, I would suggest that you troubleshoot using the steps in this article -
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L -
I downloaded an audio book, it shows up in my library, but there's nothing there? I was charged for the download? iTunes won't allow me to try to download again? Help!
BobbyTrumbull wrote:
I downloaded an audio book, it shows up in my library, but there's nothing there?
How does it show up in your library if it's not there?
What happens when you selec it and press Play? -
I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?
Hi Dave_warr,
I would suggest restarting the iPad and see if the download resumes.
iTunes: How to resume interrupted iTunes Store downloads
Resuming downloads from an iOS device
From the Home screen, tap the iTunes icon.
For iPhone/iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password.
Click the "OK" button.
Click the Resume or Resume All button to start the download.
If you don't see the application to download it, then follow these troubleshooting steps:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If the app does not appear in your list of purchases, then contact the iTunes Store for help:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
I hope this information helps ....
Have a great day!
- Judy
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