HT4009 I made an in-app purchase for unlimited turns but it doesn't work

I made an in-app purchase for unlimited turns for the game triple town. However it never worked. I just got billed for the unlimited turns but I can't seem to get them in the app. How can I fix this?

First try going to the developer's support site/contact the developer.
Otherwise contact iTunes.
Apple - Support - iTunes - Contact Us
You should first try resolving it with the developer before contacting iTunes.

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TS1702 I bought an in-app purchase for toy defense, but it is not there. What do I do?

I bought an in-app purchase for toy defense, but it is not there. What do I do?

Contact iTunes
Apple - Support - iTunes - Contact Us

HT4009 I made 3 in app purchases that I have receipt for but haven't showed up. What do I do?

I made 3 in app purchases that I have receipt for but haven't showed up. What do I do?

- Can you redownload it by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store-
- Otherwise, contact iTunes:
Contact iTunes

HT4009 I made an In-App purchase, but the product never downloaded and I was charged for it.

What do I do now? I do not want to pay $19 for help on a $4.99 purchase.

Hey there rjcj5600,
It sounds like you made an in app purchase and have been charged, but have not received the item. I would reach out to our iTunes Store support directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
All the best,
Sterling

HT4009 I made an In-App Purchase and didn't receive it and I still paid for it what should i do?

I made an In-App Purchase and didn't receive it and I still paid for it what should i do? How should i contact apple to get my money back?

The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
Refunds from the App Store or iTunes Store
You should be good to go with that.

HT4009 I made an in app purchase, was charged for it, but not not receive item. How do I get a refund?

I made an in app purchase, was charged for it, but not not receive item. How do I get a refund?

How to Get a Refund from the App Store

HT4009 I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

Hi Dave_warr,
I would suggest restarting the iPad and see if the download resumes.
iTunes: How to resume interrupted iTunes Store downloads
Resuming downloads from an iOS device
From the Home screen, tap the iTunes icon.
For iPhone/iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password.
Click the "OK" button.
Click the Resume or Resume All button to start the download.
If you don't see the application to download it, then follow these troubleshooting steps:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If the app does not appear in your list of purchases, then contact the iTunes Store for help:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
I hope this information helps ....
Have a great day!
- Judy

HT4009 I made an In-App purchase of WORDsearch Bible, Thompson Chain Reference Library about a week ago and the cost of the item was debited to my iTunes store account. The problem is that I cannot locate this item on my iPad 2 inspite of its automatic d

I made an In-app purchase of WORDsearch Bible, Thompson Chain Reference Library on March 18, 2013. I tried to download the purchased item on my iPad2 but was unsuccessful even though my account with iTunes stores was debited almost immediately I completed the purchase. What can I do to retrieve or download the item I purchased?

Suzie
I sympathise with you.
We are fellow users here, you must contact Apple or your credit card company to try to resolve this.
In your email invoice for the £69.99 there may be a Report a Problem link, but I've found they don't work as well as they used to.
Try:
https://expresslane.apple.com/
Did you buy anything (free or otherwise) just before your son got hold of the iPad?
I've always found that if you've entered your password to purchase or update in the last 5-10 mins that you don't get asked for it again - I think this should be optional for app store purchases but definitely for in-app purchases if they allow kids to rack up extortionate costs.
I hope Apple can do the right thing for you.
£69.99 is a ridiculous in-app purchase cost. Do you know what the app was?
AC

HT4009 Having Trouble with in-app purchases for Deepworld

For some reason, my computer won't let me do an In-App Purchase in the game Deepworld. I have no idea what I'm doing wrong. Can anyone help me fix this?

I'm having the exact same problem. Unfortunately, I can't tell you what is causing it, but I can tell you what it isn't(at least in my case). I made an in app purchase yesterday using a MasterCard I had linked to my account with no problems. This morning, my card from my new bank came in so I switched it over(American Express), and all of a sudden can't make IAP. I thought maybe there was an issue with the card, so I tried it out on a .99 app, and it worked no problem. So I got with tech support and they had me reset all of my phone settings -_-, then my network settings. No change. I tried restarting the phone obviously, closing the App and trying again, no luck. They suggested I call my bank and make sure the address I had on file for the card matched what I supplied for my Apple account, and that didn't fix it either. I tried IAP on two different apps and it was the same, could not connect to App Store error. I'm still trying to figure it out, and I'm sorry I can't be of more help, but I hope I at least save you some trouble of trying these things. If I find anything out I'll let you know.

HT4009 Ive made an in app purchase but I didn't recieve anything

Hi everyone well I'm playing a game and made an in app purchase but I didn't get anything for it and still waiting for it and yet my money has already gone out of my account. How do I report this to iTunes since I have not recieve the invoice or anything as such?????

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

HT4009 I made an in-app purchase adn did not receive it, but was charged

I made 2 in app purchases today, and did not receive them but I was charged for them. What do I do to get what I paid for or have the money refunded?

To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

HT4009 I made an in-app purchase and it says I've already purchased this and it hasn't been downloaded. So I click ok and it says, Oops! Your transactiondidn't go through. Please try again. I have tried many times and my credit card has already been cha

I made an in-app purchase and it won't download. It keeps saying I've already purchased this in-app purchase but it hasn't been downloaded. It then say's Oops! Your transaction didn't go through, Please try again! and I have several times. The purchase has already been charged to my credit card on file.

Open the App Store and navigate to purchased, it should show the missing app under Not On This ipad. There should be a small cloud icon you can click on to download it.

My child made an in-app purchase for £21 accidently, how can I get a refund?

I have previously allowed him to purchase things for £0.69 but on my receipt there is a purchase for £21! He is a minor and I have contacted the support what are the chances of a refund?
-Claire

In-app purchases cannot be made "accidentally". Numerous warnings are shown and the account password required.
If you've allowed your child to use your account, then you are responsible for what he/she purchases.
Read: http://support.apple.com/kb/ht6088 for restricting in-app purchases, but if you've given your child your password, then obviously they can still make purchases.

I have purchased online and downloaded the lightroom 5 for my mac, but it doesn't work.

Hi,
I have purchased online the lightroom 5 for my Mac.
I have downloaded and installed it, but when I open it I can only see a READ ME document with instructions. What do I have to do to be able to start using it?
Thank you
Ale

Hi,
as I’m using a Mac so I have download the file with .dmg extension, which is the one that currently doesn’t work.
I also tried to download the .exe one, but as expected when I double click on it, I have an error message that confirmed Windows is not supported.
Ale

Updated to Flash 10 for OSX10.4 but it doesn't work on some websites

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Is there an easy fix somehow? Why do some work and others left blank?

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HT4009 I made an in-app purchase for unlimited turns but it doesn't work

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