HT4009 I made an in app purchase, was charged for it, but not not receive item. How do I get a refund?

I made an in app purchase, was charged for it, but not not receive item. How do I get a refund?

How to Get a Refund from the App Store

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HT4009 I purchased something on an app and was charged for it, but I never recieved the item.

While playing Sims FreePlay, I purchased a $9.99 "Sack of Simoleans" that had $30,000 Simoleans.
While the order was processing, I guess it took too long and a popup said "Server timed out." and I never recieved the Simoleans. However, when I was looking in my E-Mail, I found that I was charged the $9.99 anyway.
How can I get my money back, or get the item that I purchased?

Nikkey8 wrote:
While playing Sims FreePlay, I purchased a $9.99 "Sack of Simoleans" that had $30,000 Simoleans.
While the order was processing, I guess it took too long and a popup said "Server timed out." and I never recieved the Simoleans. However, when I was looking in my E-Mail, I found that I was charged the $9.99 anyway.
How can I get my money back, or get the item that I purchased?
Hey man, i just did the same thing and was charged $9.99 plus tax in Galaxy on Fire 2, and was lookiing for help. I got these from turtleshells1998 and lllaass:
Contact iTunes
Apple - Support - iTunes - Contact Us
That happened to me when i had tower town... I spent $5.99 and the "bucks" did not pop up.
What you have to do is exit the app. Then start up the app again.
If the in app purchase still has not popped up, I would restart the ipod.
If the in-app purchase still has not appeared in the app, I would contact whATever company made the app and ask for your money back...
I, for one, have sent a message to the makers of my game and am waiting for a reply.
I Hope These Helps You Too!!

HT2731 If i purchased coins on a game (doubledown casino) and did not get the coins, but was charged for them what do i do? How do i get the coins or my money refunded?

If i made a purchase on a game(doubledown casino) but never got my coins, but the money was taken out of the account, what do I do? How do I get the coins or my money back?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Purchased music shows in iphone, but not in computer, how can I get them bk

I can't find my purchased music from itunes, they show in my iphone and I can play them as well,
but they are nowhere to be found in my laptop. How can I get them back....It's almost $100.00
value, need help please!!!

iTunes Store purchases are treated a bit differently than other music in your library. If you have authorized music purchases from the iTunes store on your phone and your computer is authorized for that same account, you can transfer purchased tunes from the phone to the computer -- whether you purchased them on the iPhone or on the computer. You can read more about transferring purchases here:
http://support.apple.com/kb/ht1848

HT1933 I made a in app purchase was charged but the points were never added has this happened to any one?

I have tried to call the number on my credit card but all I get is a recording and what web site to go to

This is a user to user support forum so we can't help with refunds -- other than information. The following two links may help:
https://getsupport.apple.com/Issues.action
http://www.imore.com/how-request-refund-itunes-or-app-store-purchase

HT201359 I made an in app purchase last night and I did not get the download. Can I please get a refund? It was 9.99$

I made an in app purchase on temple run 2 but did not receive the download.

Welcome to the Apple Community.
You can re-download content purchased from the app store using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the app store using the purchased option which is revealed by tapping the updates option at the bottom of the screen of the App store app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

HT4009 made an in app purchase, account charged, never recieved goods. how do i get credit back or my goods?

Just recently made an in app purchase, account charged, never received goods. how do i get credit back or my goods? please advise

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I renewed my subscription for a third party app and was charged TWICE! $38 bux a pop. How do I go about getting one of the charges refunded?

I renewed my subscription for a third party app and was charged TWICE! $38 bux a pop. How do I go about getting one of the charges refunded?C

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I rented a movie, I was charged for it, but never could be downloaded, what should I do.?

I rented a movie called "you again" I was charged for it but never could be downloaded, please let me know what to do in order to be reimbursed
for that, thank you

If it didn't appear in the Videos app on your iPad, and it didn'tdownload to your computer, then you can try the 'report a problem' link in your purchase history : http://support.apple.com/kb/HT1933

My husband plugged my iPhone into his computer, created an account and now when I want to add apps it asks for his password not mine. How do I get my account back? Tried plugging it into his computer again. No prompt to change account back to mine.

My husband plugged my iPhone into his computer, created an account and now when I want to add apps it asks for his password not mine. How do I get my account back? Tried plugging it into his computer again. No prompt to change account back to mine.

Hi Trishw,
At the top of the iTunes Store window, you will see who is logged into iTunes. I'm guessing from your description, that it is your husband. If it is, click on the name to display the dropdown, log him out and sign yourself back in:\
Cheers,
GB

I used to use Firefox, then couldn't browse. ISP said trble was in browser, then I realized all I had was IE, and it's not working. How do I get Firefox if I can't browse? I'm on borrrowed computer. Thanks.

I used to use Firefox, then couldn't browse. ISP said trble was in browser, then I realized all I had was IE, and it's not working. How do I get Firefox if I can't browse? I'm on borrrowed computer. Thanks.
== This happened ==
Every time Firefox opened
== 2 weeks ago ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB6.5)

If you have a separate FTP client, you could use that (link: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/3.6.3/win32/en-US/ )
If you have email on the machine, have a friend email you the installer file.
Else you'd have to use an external storage device (USB drive, external hard disk or some such).

HT4009 I made an In-App purchase of WORDsearch Bible, Thompson Chain Reference Library about a week ago and the cost of the item was debited to my iTunes store account. The problem is that I cannot locate this item on my iPad 2 inspite of its automatic d

I made an In-app purchase of WORDsearch Bible, Thompson Chain Reference Library on March 18, 2013. I tried to download the purchased item on my iPad2 but was unsuccessful even though my account with iTunes stores was debited almost immediately I completed the purchase. What can I do to retrieve or download the item I purchased?

Suzie
I sympathise with you.
We are fellow users here, you must contact Apple or your credit card company to try to resolve this.
In your email invoice for the £69.99 there may be a Report a Problem link, but I've found they don't work as well as they used to.
Try:
https://expresslane.apple.com/
Did you buy anything (free or otherwise) just before your son got hold of the iPad?
I've always found that if you've entered your password to purchase or update in the last 5-10 mins that you don't get asked for it again - I think this should be optional for app store purchases but definitely for in-app purchases if they allow kids to rack up extortionate costs.
I hope Apple can do the right thing for you.
£69.99 is a ridiculous in-app purchase cost. Do you know what the app was?
AC

HT4009 I made an in-app purchase adn did not receive it, but was charged

I made 2 in app purchases today, and did not receive them but I was charged for them. What do I do to get what I paid for or have the money refunded?

To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

HT4009 I made an In-App purchase, but the product never downloaded and I was charged for it.

What do I do now? I do not want to pay $19 for help on a $4.99 purchase.

Hey there rjcj5600,
It sounds like you made an in app purchase and have been charged, but have not received the item. I would reach out to our iTunes Store support directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
All the best,
Sterling

HT4009 I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

Hi Dave_warr,
I would suggest restarting the iPad and see if the download resumes.
iTunes: How to resume interrupted iTunes Store downloads
Resuming downloads from an iOS device
From the Home screen, tap the iTunes icon.
For iPhone/iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password.
Click the "OK" button.
Click the Resume or Resume All button to start the download.
If you don't see the application to download it, then follow these troubleshooting steps:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If the app does not appear in your list of purchases, then contact the iTunes Store for help:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
I hope this information helps ....
Have a great day!
- Judy

HT4009 I made an in app purchase, was charged for it, but not not receive item. How do I get a refund?

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