HT4009 i was charged for a purchase that i did not order follow up number is30861120 all I want is either my chips that i was charged for or the money put backm into ,my account it was a mistake on ur part my account is good [bank] so please just put the
i got a reply to my complaint there were no other purchases going through my bank account except for the one for 39.99 and the 99.99 one i did do the 39.99 one but did not do the other one there is noone else in the house who touches my phone so please it was a mistake on ur part so please just put the charge for the 99.99 in my double down account because it was a mistake yesterday nothing else is wrong in my bank account except for that one thanl u wilma
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Similar Messages
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I made a purchase of books through the program, with the money as I was cleared for two purchases and I did not have books
This morning, I did a power down and reboot of the I-Pad, that got the "Please Wait" resolved. I then tried clicking on the additional picture set and it did download and install, so the problem is now resolved.
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Error i was charged for movie i did not order name movie was harry potter andthedeathlyhallowpart2
i was charged for movie i did not order or give any permission to place the order the was harrypotter and the deathlyhallowpart2 my credit card was charged for buying the movie on my computer im sure it was a error and want refund for the movie.
Hi lila-godel,
I have sent you a private message so that we can discuss your billing concerns more freely.
At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger. -
I uploaded the upgrade to Photoshop Elements 12 today. I got a "dispatching error" for Photoshop Elements, but was able to download Premier elements! I did not order Premier Elements, so I'm confused (unless this was a package that I did not know about). I really want the Photoshop Elements upgrade - not Premier Elements. I do hope I did not pay for both - I only want one. Help!
Maryrhire910 I am sorry that you are facing difficulty downloading and installing Photoshop Elements 12. Are you downloading the installation files from Download Photoshop Elements products | 13, 12, 11, 10? If so what specific error are you receiving?
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I was charged for a subscription I did not order!!...
Last year I ordered subscription Croatia Unlimited. For a period of 12 months. I expected that I will get an offer from Skype if I want to renew my subscription. That did not happen. Instead, this year, two days ago, they just charged my credit card and informed me that I have ordered another year of the same subscription, which I did not.
The charge is 50.88 € for a period of another 12 months that I did not order and that I do not need. There is no one to contact to ask for my money back. No e-mail I could write to. I feel cheated. I feel Skype has stole my money. It does not feel good. If there is anybody out there who knows how I can ask and get my money back, I would appreciate any help.
If I don't get my money back, I'll make sure to advise everyone against Skype. One may think that means nothing, but people actually take my advice. To think I actually brought some of my friends and clients to Skype.
Shame on you Skype.Dear Rick,
unfortunately, in case you did not realize by now, I presume Skype does not even read the posts at this forum, let alone answer on any or act upon receiving any.
The way I see it, they put this forum together just so that members would have some place to write their complaints an just so that members would feel like they actually have complained about anything. In reality, this is just a tool so that we, Skype members, could exchange bad experiences with someone and then, Skype hopes, we would feel better and forget about money we are all missing, and that went to Skype.
I support your claims about fraudulent billings, however if this kind of Skype billing started 3/26/12 and has been going on until now, why did you leave your credit card active until now? If you don't have Skype account, it is fair to assume that someone else has used your credit card to pay for their own Skype account. If that is the case, Skype has no reason not to charge because to them it seems legit.
What you should have done is have your bank or credit card company mark those payments as fraud, refund your money and if necessary cancel your card. And then get a new card. In this way, who ever has used your card to commit fraud, his Skype account will be canceled because Skype will have no means to charge from.
Best thing for you to do now is to cancel your card and to ask for a refund from bank or credit card company. They should also be responsible if you did not authorize those payments. -
I have a Mac OS X version 10.5.8 and recently got an Iphone4. I can not access Icloud from my computer. Is there any software, new operating system or anything I can purchase that will allow me access to the cloud?
Upgrading to Snow Leopard, Lion, or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
You can purchase Snow Leopard by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The price is $19.99 plus tax. You will receive physical media - DVD - by mail.
Third-party sources for Snow Leopard are:
Snow Leopard from Amazon.com
Snow Leopard from eBay
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Be sure your computer meets the minimum requirements:
Apple - OS X Mountain Lion - Read the technical specifications.
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer)
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer)
3. MacBook Pro (Mid/Late 2007 or newer)
4. MacBook Air (Late 2008 or newer)
5. Mac mini (Early 2009 or newer)
6. Mac Pro (Early 2008 or newer)
7. Xserve (Early 2009)
Are my applications compatible?
See App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS.
Am I eligible for the free upgrade?
See Apple - Free OS X Mountain Lion upgrade Program.
For a complete How-To introduction from Apple see Apple - Upgrade your Mac to OS X Mountain Lion.
Model Eligibility for Snow Leopard and Lion.
Snow Leopard General requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider; fees may
apply.
6. Some features require Apple’s MobileMe service; fees and terms apply.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or
Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply. -
hi, i am being charge for app i did not order this happer every month i was charge $10 .82
If you are being charged every month then it might be an auto-renewing subscription, in which case there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
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Is there a way to print something showing all the purchases that have been made and what the total cost is?
While it is not possible to directly print your iTunes account purchase history within the iTunes Store, you can take a screnshot of your purchase history on your computer, and then print that screenshot.
The following article explains how to review your purchase history:
http://support.apple.com/kb/HT2727
This articles explains how to take a screenshot on Mac OS X:
http://docs.info.apple.com/article.html?path=Mac/10.7/en/mh26782.html
and this does on windows:
http://windows.microsoft.com/en-CA/windows-xp/help/setup/take-a-screen-shot -
TS1424 I have charges that I did not order. How do I get them off?
I am recieving charges on my credit card that I did not order.
Hello Cookiemom40,
I recommend you report this to our iTunes Store support directly.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
All the best,
Sterling -
How. Can I get help with illegal iTunes charges on my credit card,for things I did not order. Chuck
How can I get help with illegal iTunes charges on my credit card for things I did not order. chuck
Same answer as last times you asked the same question:
iTunes adding charges to my credit card fog things I did not order. What can I do about it. Chuck -
HT1657 I did not order a movie I have been charged for
I did not order a movie I have been charged for
Does anyone else have access to your account who may have bought it ? If not then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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My wife got me an iTunes card today and as soon as I redeemed it a music album that I did not order downloaded and deducted the cost from my iTunes card. I did this happen and how can I get my money back? I do not listen to the type of music that was downloaded and feel like I was robbed in a way cause the only way things are suppose to download is if I click on them and enter my password. Please let me know if there is anything I can do and am I the only person this has happened to?
Thank youThank you Niel,
My wife loaded her ITunes card right after I loaded mine and the album did not and still has not loaded onto her phone so we think it could be in my settings we are going to check into that but I did have money removed my account so thank you for the link to the form. -
I want to report a problem an IN app purchase i did not order
I was charged for an IN -App purchase I did not order or want .It was purechased on my Itunes store credit.How do i get my credit Refunded.Thanks
There is no guarantee as all sales are final but that would be the best bet.
Or you can contact iTunes through here
http://www.apple.com/support/itunes/contact/ -
Billed for subscription I did not order
I was just notified that I am being billed for an additional subscription that I did not order. I cancelled it but I am concerned that my account has been hacked. Is there any way to get customer service to advise what IP address was used to order the additional subscription? Or to talk to a human concerning my account? I am very concerned over this apparent breach of my Skype account. Any help appreciated
Solved!
Go to Solution.Ok I found how to cancel a subscription! Here is the information:
https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund?q=cancel+order
Edit: Ok you've answered me but I didn't see it! I was typping that message.
Oh and guess what.... I don't find any delete button on this message! -
HELP. 3 years ago I purchased cs3. I had troubles with registering the serial number and used my university's suite instead, and (stupidly) did not sort it out. I am now wanting to subscribe to the online creative cloud with my cs3 discount. Is there any way to find / prove that I had purchased cs3 and locate a serial number? On my Adobe account it does not show my purchase of cs3 (I am guessing because of the trouble with registering my serial number). I have moved house 3 times since the purchase and am unable to locate the packaging or disk. Is there any way to prove my purchase without any serial number or showing under my Adobe account? Please help! Thanks
The CS3 discount offer is only for retail online product, it does not include education or volume license purchases. Refer to Terms and Conditions | Adobe
To check whether you had retail CS3 purchase, we need proof of purchase as well as serial number, without which the issue can not be resolved.
Regards
Rajshree
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