HT4009 i was charged for an app that said free...what do i do?

i was charged for an app that said free..what do i do?

http://www.apple.com/support/itunes/contact/

Similar Messages

  • HT4009 I was charged for an app that I did not purchase / did not intend to purchase.  It is very expensive and I need to have the funds refunded.

    I was charged for an app that I did not purchase / did not intend to purchase.  It is very expensive and need to have a refund!

    http://www.apple.com/support/contact/

  • TS1424 I was charged for an App that was presented as being free.Has this happened to anyone else?

    I was charged for an App that was presented as being free.Has this happened to anyone else and what did you do?

    You were charged for downloading it (some apps allow you to make in-app purchases within them to unlock extra features) ?
    If when downloading it then does a purchase price show on your purchase history : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases (the most recent purchase is above the list).
    Of did you add or change your credit card details on your iTunes account when downloading the app ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702
    If you have been charged when you shouldn't have then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I was charged for an app that i uninstalled

    I was charged for an app that i uninstalled and i want a refund back because they should not have charged me

    Why should you not be charged?

  • HT3702 Been charged for an app that said was FREE

    I have been charged for an app from the itunes store on my iphone that said it was FREE. Where do I ask for help and get a refund please. charmed19

    Did you add or change your card details when downloading it i.e.is it a temporarory holding charge : http://support.apple.com/kb/HT3702 ?
    And/or have you made in-app purchases in it ?
    If not then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

  • HT4009 My credit card was charge for an app that isnt downloaded to my phone

    I Purchased a game to my Iphone 4s but it didnt download and my crdit card was charge 3 times for it ..How can i solve this problem

    contact the iTunes store
    https://expresslane.apple.com/Issues.action
    Go to iTunes under product and then select iTunes store. After that it will show you a list of topics, pick the one that matches you problem and then it will let you pick a sub category, and hit continue. Press on the envelope, After that all you need to do is fill out your full name and e-mail address and under Briefly provide any other details you think we need to know, write the problem you are having and iTunes store will get back to you in 48 hours or less, they will get back to you in 24 hours if there not really busy.

  • HT4009 i was charged for a purchase that i did not order follow up number is30861120 all I want is either my chips that i was charged for or the money put backm into ,my account it was a  mistake on ur part my account is good [bank] so please just put the

    i got a reply to my complaint there were no other purchases going through my bank account except for the one for 39.99 and  the 99.99  one i did do the 39.99 one but did not do the other one there is noone else in the house who touches my phone so please it was a mistake on ur part so please just put the charge for the 99.99 in my double down account because it was a mistake yesterday nothing else is wrong in my bank account except for that one thanl u wilma

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • What procedure do I use if I was charged for an app but it was never loaded on my IPad

    Who do I contact if I was charged for an APP for my IPad 2 that was never loaded?

    Go back to the App Store and try to download it again. If it says in the store that it's already Installed, it's probably somewhere on the iPad.
    You can report issues with your iTunes Store purchases directly through the iTunes Store:
      http://support.apple.com/kb/HT1933

  • I was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

    i was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

    You may not be able to get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    It's possible they'll make an exception for you, particularly if the problem was on their end preventing the movie from downloading in a reasonable time.
    Good luck.

  • I did not place an order and was charge for an app

    I was charged for an app I did not authorize

    Hello Shemick05
    Report the issue with the purchase to the iTunes Store. If you do not have an email, check out your purchase history within iTunes.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • I added an app that said FREE then it is giving to me for 14 days,,,I want to delete it and do not know how..

    I added an app that said FREE then after installing it said I had a 14 day trial..I want to delete this and do not know how

    If you downloaded the app in iTunes on your computer, and synced the iPod touch, you can unselect the app in iTunes, in the iPod's sync settings for Apps, and Sync the iPod again.
    If you downloaded the app directly on the iPod touch, tap and hold on the app's icon (on the iPod's screen).  The icons start to "jiggle."  Click the X next to the app's icon, to remove that app from the iPod.

  • HT4009 I was charged for an in-app purchase that I did not intend to buy. Can I get a refund somehow?

    I was charged for an in-app purchase I did not intend to buy? How can I get a refund?

    Contact iTunes Customer Service via their web page: 
    http://www.apple.com/support/itunes/contact/

  • Charged for an app that I did not dowload - please help urgent!!!!

    I have been charged for a ringtone that I did not purchase. I wne t back to my downloaded apps to see if I did it by mistake it is not even there. I was cahregd $3 for a song that I did not even know. Please help me what I can do to reverse this charge and protect myself for something like this happening again?

    Hey perihan76,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    Please fill out the information here regarding the application and someone will be in touch: https://consumersupport.webapps.blackberry.com/blackberrycommerce/main?ln=en
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • I was charge for an app by error, i was charge for an app by error

    hello, my nephew 5 years old, took my iphone ...now i was charge for 200 dolars, for an App : "murfs' Village, WAGON OF SMURFBERRIES !" twice, can you help me? it was a mistake and in my country thats a lot of money!!

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store. They may not be able to do anything for you, but other people in a similar circumstance have reported that the iTunes Store has been able to help.
    For the future, either don't let your nephew have access to your iPhone or set the Restrictions to disable in-app purchases and the purchase of new apps. Then it won't be possible for someone else to make purchases from your iPhone.
    Regards.

  • HT4098 Please have someone contact me about my ITunes acct. I want to know what credit cards you have? I was charged for Slacker app there is a problem.

    What credit cards do you have on my iTunes acct?  I have 2 emails  I was charged for a Slacker App that I already pay for on my Verizon acct. I need a refund for Slacker charge
    <Email Edited by Host>

    You can log into your iTunes account and see what information they have there. This is not Apple you are talking to, we are users just like you.
    You need to contact iTunes support if you have issues. Contact them here http://www.apple.com/support/itunes/

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