HT4009 In-app purchase, account was charged but nothing delivered to the game. Help?

I made a purchase in an app game but never received my items. How can I get my items or my money back? Any resourceful feedback is appreciated. Thanks a lot.

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

HT4009 I HAVE BOUGHT AN IN-APP PURCHASE, I WAS BILLED, BUT NOTHING CHANGED IN THE GAME! WHAT DO I DO NOW??

I HAVE BOUGHT AN IN-APP PURCHASE, I WAS BILLED, BUT NOTHING CHANGED IN THE GAME! WHAT DO I DO NOW??
The game is WSOP by PLAYTIKA LTD. I tried to contact them But there is no means of contact! NOT EVEN THROUGH THE DEVELOPER PAGE ON ITUNES!

There is no need to shout.
If you haven't received the IAP then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT201304 what can i do if i paid for an in app purchase and was charged but never recieved it ?

I paid and was charged for an in app add on but never got it>

ITUNES SUPPORT BILLINGS etc
http://www.apple.com/emea/support/itunes/contact.html or https://expresslane.apple.com/Issues.action

HT4009 in app purchase didnt recieve content but was charged for it

I made an in app purchase and was charged for the content but never recieved it,, who do i talk to to get the content again or a refund? Or am i just screwed?

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1541 Can you please put the 40,000 chips i bought for $4.99 on my account for the game called BIG FISH CASINO. I was charged but did not received the chips that i purchased :-(

Can you please put the 40,000 chips i bought for $4.99 on my account for the game called BIG FISH CASINO. I was charged but did not received the chips that i purchased :-(

You need to contact iTuens store support of teh game developers:
http://www.apple.com/support/itunes/contact/

HT1933 Hello all! I bought an app on the apple store and eventhough it was charged on my credit card bill it still opens like if I had not purchased it. So I was charged but didn't get the app. I'm trying to report it but doesn't go through. What can I do

Hello all! I bought an app on the apple store and eventhough it was charged on my credit card bill it still opens like if I had not purchased it. So I was charged but didn't get the app. I'm trying to report it but doesn't go through. What can I do? Thx

you may delete this discussion. I fixed the issue

Just got my I phone, I used it an after a while the screen went black. I put it on the charger but nothing is on the screen and no lights on. Is my Iphone okay?

Just got my I phone, I used it an after a while the screen went black. I put it on the charger but nothing is on the screen and no lights on. Is my Iphone okay?

Have you tried resetting your iPhone, press and hold the sleep/wake button and the home button for 10-15 seconds until the Apple logo appears, ignoring the red slider, then turn back on. You won't lose any data doing this.

HT4009 I purchased coins in a Zynga slot game. I was charged but did not receive the purchase. What do I need to do?

I purchased coins in Zynga slots, was charged, but never received them. What do i need to do to get my money back?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

My credit card was charged but did not get the application

Hello,
I have tried to contact bellshare but still no answer.
I have previously bought bebuzz 4 on mobihand and since i cannot pay an updrade I bought bebuzz 5 from app world.
When i clicked purchase i got this error "There is a problem with your credit card authorization. Please try again or visit blackberry.com/appworld/support for more information. (Error ID: 10000)"
But 2.99$ were charged on my credit card. My bank cannot cancel the order unless them a cancellation email was sent from the buyer.
Can you please help me with this issue?
Thanks

no replies so far!!!
bellshare replied finally and that was their response: "Contact AppWorld support. This is an issue with their App and system"
@blackberryhelp on twitter said to contact the vendor
So what to do now? each party isn't taking its responsibility

TS1702 I have installed a free application of educatsion category (my coloring prncil) which it said free. Anyway my account was charged and nothing come up to my ipad now. Pls check for me now and if possible i need to cancel my apple id now caz i feel n

I feel uncomfortable using apple account since last night i have created apple id and already charged for that. Also i downloaded one applicatiion (istorybook) which is said it free, and it was ok for last night. Today, just a few minutes ago, i have downloaded one more application which is said free but now i was charged form downloaded that applicatioin (my coloring pencil) and now it hasa not come up to my ipad. So i feel not so much secure using apple id which not the same as i used to have my apple id for Mac. Pls check for me, and if possible i need to cancel my apple id account. How can i do that?

User to user forum.
No Apple here.
We have no access to anything.
http://www.dummies.com/how-to/content/how-to-report-an-iphone-app-problem-from-y our-comp.html

I was given an iPhone 3G, reset it, and now have picture which I believe is telling me to connect to iTunes. I did but nothing shows on the phone. I know I need iOS 4.2 but don't know how to get it.

I was given an iPhone 3G, reset it, and now have picture which I believe indicates I should connect to my computer and iTunes. Have done so, clicked download which was done, but nothing changes on the phone. I know I can only upgrade to ios 4.2 but how do I do this?

Hello challenged37,
From what you describe it sounds like the phone is in recovery mode. Try connecting the phone to the wall charger that it came with, and perform a reset then connect it to iTunes again and try:
Reset
You should reset your device as a last resort and only if you can't restart it.
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
From: Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
Here is some additional info on what to do if the device still doesnt show in iTunes from the article named:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
If you see the Connect to iTunes screen but the device does not appear in iTunes, follow these troubleshooting steps if you're using a Mac, or these steps for Windows computers.
Thank you for using Apple Support Communities.
Cheers,
Sterling

I bought a song, and my account was charged. But it didn't download and didn't show up in my purchase history. I needed to verify my billing address, but i already filled that out.

The title sums it up, but i was charged but didn't get my download. It wasn't in my purchase history.

Hi...
I needed to verify my billing address, but i already filled that out.
Check out this support article > iTunes Store: My credit card's security code or zip code does not match my bank's records

HT4009 made an in app purchase, account charged, never recieved goods. how do i get credit back or my goods?

Just recently made an in app purchase, account charged, never received goods. how do i get credit back or my goods? please advise

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I recently purchased some information to be downloaded to one of my apps I never received the download and I was charged multiple times I reported the problem my Community

I recently purchased some information to be downloaded to one of my apps I never received the download and I was charged multiple times I reported the problem And it's been about a week my question is how long does it take to credit my account back. It's my money and I want it now.

It can take a while for your money to show up in your bank, but a week is a bit over the top. Try contacting iTunes Store Support to make sure the refund was issued.

My itunes account was charged app like runkepper which i thought was free, please give me credit since i was unaware of this charge

My itues account was charged for APP lie runkepper. I was unaware of this charges. Please revese this charges & nexttime i won't download anything
without knowing at first.
thanks
Neil Upadhyay

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
Runkeeper, like a number of other apps, allows in-app purchases to be made in them. If you don't want to be able to make them then you can turn them off on your device via Settings > General > Restrictions > In-App Purchases 'off'. Some also allow in-app auto-renewing subscriptions : http://support.apple.com/kb/HT4098
In terms of a refund, you can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4009 In-app purchase, account was charged but nothing delivered to the game. Help?

Similar Messages

Maybe you are looking for