HT4009 in app purchase errors

Game of War : Fire Age, when trying to make Gold purchase the following error occures - "Unable to connect with iTunes, Please contact iTunes Support" Upon looking into it, my transaction processed on the Credit Card associated with iTunes, but no gold was added to my game profile. I am not able to get a reponse form game developer.

If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you've been charged (and it's not just a temporary holding charge for the amount) then you should mention that when you contact them

Similar Messages

  • HT4009 In App Purchase Error: Not connected to Internet and enable In App Purchases?

    ""please make sure that you have Internet connection and that you have enabled In app purchases in settings"
    That was the error message I received when trying to buy something in a game app. In the top left hand corner I have wifi and in app purchases is on in my settings. So what is wrong?

    FoxKid1302 wrote:
    Hi,
    I made an in-app purchase, but due to internet connection error, I never received the item. How should I solve this?
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT4009 in app purchases error

    I have an iphone 4S and the past 3-4 days I've not been able to buy in app purchases.  I've tried tech support and they were no help at all.  Any suggestions on what may be going on? Please and thanks!

    What is the error you are receiving? If it is just that you can't make purchases you may want to check with iTunes store http://expresslane.apple.com click on itunes - itunes store and you can chat or email with them about your ability to make purchases

  • HT4009 In app purchase error

    I got an extra 11 dollars I can spare on iTunes. So I went to my favorite app. I've played this app for 3 years so I have made this in app purchase on numerous occasions however this time it lets me put in my password, then brings up a message I need to get apple support? I have more than enough money to make this purchase and my card seems fine. Please help , thanks :)

    If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • In app purchase Error

    So for the past three days I've had an in-app purchase error. One morning I tried to purchase an item in my app and it said "The Apple ID you entered couldn't be found or your password was incorrect. Please try again."
    I thought it was strange so I went to change my password (attempt #1). I changed it and logged into my itunes and icloud and all that good stuff. Everythign was fine. Checked my credit card info and everything was correct. Went back to the app and tried to purchase in-app again and still the same message. I thought it needed an hour or two to sync with my new password so I just waited for the day to go by. Tried again in the afternoon. Same message. So I thought my Apple ID was bugged or something so I created a new Apple ID and tried again. Same message. By now I'm ready to throw my iPhone across the room and yell a big F U. I called apple support yesterday and thought maybe they could help. No. Nothing at all. Couldn't do anything. I even contacted the app company and they can't do anything.
    This is what the message looks like. Desperate for help. I've deleted and reinstalled the app, I've reset passwords 4 times and created two additional Apple IDs. So I think I've tried majority of the stuff.

    Same is happening to me brother. Apple is sounding incompetent on the issue as I have had to re itereate myself three times to them and they are just going in circles with the issue.
    My issue lies within the game Clash of Clans. I've got over $400 invested into the game and can no longer put anymore in as I am getting the same issue as you. Here is the latest email I sent to them regarding my issue:
    "It's not the iTunes store that I am having an issue with. I've clearly stated my issue to you and have yet been able to receive an intelligible response in regards to my said problem with Apple.
    Again, please let me re iterate the issue.
    When trying to purchase gems in the app "Clash of Clans", I receive a message saying "The apple ID you entered couldn't be found or your password was incorrect. Please try again."
    FACTS surrounding this issue:
    1. My Apple ID is showing up correctly in the app as '[email protected]'.
    2. I've verified my Apple password by logging successfully into my account in iTunes.
    3. I've entered my Apple password into the app when trying to make another $99.99 purchase with repeat messages saying, "The apple ID you entered couldn't be found or your password was incorrect. Please try again."
    4. The app I am trying to make the purchase in is updated to the latest version. There are no available updates for the game currently.
    I expect a resolution soon. I do not want to repeat myself in a third email message."
    I have yet to get a response and doubt they will be able to fix this issue any time soon as they are SLOW in responding. Too bad they couldn't give any of the people in China jobs to answer phones rather than work in the sweatshops over 15 hours a day, 7 days a week.
    Don't believe me, check it out for yourself: http://www.dailymail.co.uk/news/article-2096551/Apple-shamed-Chinas-iPod-sweatsh ops-SIX-YEARS-expos.html
    I just want to be able to buy gems in my game. . . that's all!

  • I keep getting an in app purchase error when I go to buy tokens on scramble

    i just switch iTunes accounts and I keep getting an in app purchase error on apps like scramble. How do I fix. 

    If you mean that you downloaded scramble with one iTunes account and are
    attempting to make an in app purchase with another iTunes account, you cannot
    do that. You can only make in app purchases from the account used to acquire the app.
    If this is not what you mean, provide more details so someone may offer a solution.

  • In app purchase, error "contact Itunes store support to complete your purchase". But I have bought many already then suddenly came this error msg. Why?

    In app purchase, error "contact Itunes store support to complete your purchase".  But I have already bought many then suddenly came this error msg. Why?

    To Contact iTunes Support and request assistance Click  Here

  • TS1424 i want to report an in app purchase error

    i want to report an in-app purchase error
    please help
    where do i go
    itunes is so so so very confusing and so so so not user friendly

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT2693 In-app purchase error has occurred. please help: (

    In-app purchase error has occurred. please help: (

    Maybe you might explain the app and the error?
    Contact the developer to get a resolution.

  • HT4009 how to report in app purchase error

    My son purchased an in app purchase for £34.99 yesterday for a free game in error however when i go to "report a problem" on itunes on my pc it just open up the apple website on the itunes download page.
    I've tried clicking report a problem on a different app and that opens up the window on itunes as it should.
    Is there a time restriction before you can report a problem or can you simply not get refunds for in app purchases made in error?

    All purchases are considered final, but you can try contacting iTunes support via this page and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    To try and stop it happening again you can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off', and you can also set 'Require Password' to 'Immediately' on the Restrictions screen

  • In-app purchase: Error message when adding a test storekit user

    Hi, I'm running into the "The email address you entered already belongs to an existing Apple account. Please try again." when I try to add a test user for in-app purchases. I used an email associated with an existing Apple-id.
    I'm running into "Could not convert Apple ID account to iTunes store account." when trying to add a test user with an email-id that doesn't have an Apple-id with it.
    I have enabled "in app" purchases and added an in-app-purchasable product id using itunesconnect.
    Using the programmer-portal, I've also configured the app-id of the app to enable store kit in-app purchases
    I'm assuming that I need to signin with the test-user account for the code to receive the storekit productsRequest:disReceiveResponse callback. However, I haven't been able to create the test user
    Does anyone know why both scenarios (described on top) are resulting in an error message ?

    If I try to login from Settings->Store, it asks for my credit info which I'm sure is not necessary.
    Apple had this to say about that on 8.28.09:
    "Setting up Test Accounts for Testing In App Purchase
    Before testing In App Purchase in your application, you need to create an In App Test User in iTunes Connect—you should not use other accounts as doing so will result in prompts to enter your credit card number and other information.
    Here is how to properly set up your test user for testing In App Purchase..."
    Please read all the latest info at the link and good luck w/your app.

  • In app purchase error in clash of clans.

    Hello, im making in app purchase in clash of clans. your purchase could not be completed" contact www.apple.com/support/itunes/ww/ of clans, and getting error conctact support.
    What should i do, credit card is good, there is money in it.

    Justin19911 wrote:
    What should i do, credit card is good, there is money in it.
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT4009 In-app purchase issue

    I tried to make an in-app purchase on my iphone- the error message I get says For Assistance contact iTunes support. Not sure what to do as I was able to make a purchase yesterday, double checked my account information and checked my settings.

    Thanks for your help, I forgot to mention I did that - to no avail. I am new to using an iPhone --so based on this path
    Apple Support Communities > iTunes > iTunes Store >   Discussions
    It seemed that this would be a great place to get iTunes help via the discussion board.

  • In-App Purchase: Error 80008

    Hello,
    I made an in-app purchase today and ended up getting an error pop-up stating that my purchase was cancelled followed by 'error 80008' in brackets.
    My purchase did not go through but the amount was deducted from my account and I also received an e-mail saying a purchase was made.
    Can anybody help me solve this problem?

    To Contact iTunes Support and request assistance Click  Here

  • HT4009 in app purchase not working

    im buying an in app purchase before but now i cannot manage to buy the same item im buying before i dont know what happen pls help

    Any Alert or Error message...
    If necessary...
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

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