HT4009 In app purchase failed, but card charged!

I made an in-app purchase which i never received but have been billed for - the report a problem does not allow me to explain - what do I do?

Start here
http://www.apple.com/support/itunes/contact/
and see what they can do to help you

Similar Messages

  • Infinity blade3, in-app purchase fail but paid it

    Infinity blade 3 , I in-app purchase gold 4.99$ but it show error , I try again 6 times, its still error . But today I recieve bill payment 29.94$ form my credit card. How can i cancel this payment or how can I recieve correct gold ?
    sorry, my english s very bad -_-..

    Contact iTune Support
    https://ssl.apple.com/emea/support/itunes/contact.html

  • HT4009 In-app purchase with gift card balance

    I have an iTunes gift card balance on my iTunes account.  When I attempt to make an in-app purchase, it does not process at all and instead directs me to view iTunes Store Support to complete this transaction.  Can anybody help with this issue?

    Click here and request assistance.
    (76276)

  • HT4009 In-App purchase failed?

    Attempt to make an in-app purchase in "Clash of Clans" and prompt reads "purchase cannot be completed"????

    Start here
    http://www.apple.com/support/itunes/contact/
    and see what they can do to help you

  • In app purchase failed but still got billed

    I wanted to buy 51 gold for battle camp,so i tapped the option for 51 gold,and it prompted me for my password,so as usual i enter it in,and the circular loading icon shows up,and then asks me again whether i want to buy the 51 gold pack for confirmation,so i tap yes or buy,didnt really notice,and the loading icon popped up again and then it dissappeared,i checked my gold,3 gold left(that was the gold i left from previous transactions).So i got worried as this is my firt time and i restarted the app,still no gold,then it keeps prompting me to enter my password.I then turned on my computer and went to itunes and sure enough,i was billed.The date shows 28 december(today).So is there a fix to stop the app from prompting the signing in/password? I sent help requests to apple and pennypop(battlecamp publisher),any chance i will get refunded or be given my gold? P.S i was in the bedroom at the time of transaction and the internet was slow.
    Thanks.

    Start here
    http://www.apple.com/support/itunes/contact/
    and see what they can do to help you

  • When you have iTunes money and you submit an in app purchase. Does it charge on your credit card?

    When you have iTunes money and you submit an in app purchase. Does it charge on your credit card?

    Normally the credit is used up first before the system falls back to a credit card to cover a balanced not covered completely by the credit on the account.

  • HT4009 i cant buy in-app purchase! but the message said that "Your purchase could not be completed! please contact itunes support.... how to fix?

    i cant buy in-app purchase! but the message said that "Your purchase could not be completed! please contact itunes support.... how to fix?

    If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT3702 I bought whatsapp a paid app for 55rs but apple charged me as 120rs.how to refund it

    I bought whatsapp a paid app for 55rs but apple charged me as 120rs.how to get refund
    This is the first time of purchasing the paid app in my card
    Someone help me
    Regards
    Vijay

    What amount shows on the email receipt and/or on the purchase history on your account (Store > View My Account menu option on your computer's iTunes, Store > View My Apple ID on iTunes 11) ?  And did you add or change the credit card details on your account at the same time as purchasing the app ? If you did add or change them then you may have received a temporary store holding charge as described on the page that you posted from, which should disappear off your card within a few days (the time varies by bank/card company).
    If you didn't add or change the card details then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • It there any app where i can use my existing account balance to in-app purchase a gift card?

    it there any app where i can use my existing account balance to in-app purchase a gift card?
    there are itunes gift credit remaining in my account, but i an trying to transfer it to another account, so if there are app that allow me to in-app purchase giftcard, then i can indirectly transfer the credit into my another account.
    is there anyone can help me with this question, or have a better idea
    thx a lot!!

    Skydiver119 Thank you, like I said new to the use of tablets but enjoing them vey much, thanks again will be adding some apps and iBooks to my iPad JoeNamath9

  • HT4009 in app purchase not working

    im buying an in app purchase before but now i cannot manage to buy the same item im buying before i dont know what happen pls help

    Any Alert or Error message...
    If necessary...
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I bought whatsapp a paid app for 55rs but apple charged me as 120rs.how to get refund

    I bought whatsapp a paid app for 55rs but apple charged me as 120rs.how to get refund

    Contact the iTS via Customer Service links on this page - http://www.apple.com/support/itunes/
    MJ

  • HT204088 Re: I bought whatsapp a paid app for 55rs but apple charged me as 120rs.how to get refund

    I bought whatsapp a paid app for 55rs but apple charged me as 120rs.how to get refund
    Someone help me
    Regards
    Vijay

    Contact the iTS via Customer Service links on this page - http://www.apple.com/support/itunes/
    MJ

  • HT1725 Interrupted in-app purchases that are automatically charged

    What is Apple's policy on interrupted in-app purchases that are automatically charged? I had to hard reboot my iPhone 4S because it froze right after I clicked to approve the purchase. Is it possible to recoup the charge?

    Contact Apple Support to report a problem.
    Go to this link:
    http://www.apple.com/support/itunes/
    Click the "Contact Support" on the left which leads you to Express Lane; provide necessary information before it will give you Contact Options.

  • How can I use in app purchase without credit card using account balance

    How can I use in app purchase without credit card using account balance

    Hi Kaijinfromtx,
    Thanks for visiting Apple Support Communities.
    When you make an In App Purchase, the iTunes Store should use any gift balance or account credit first. You may still be asked to verify the payment information on your account before completing the purchase.
    You can find more information about iTunes Store billing in these articles:
    iTunes Store: How iTunes Store purchases are billed
    http://support.apple.com/kb/HT5582
    iTunes Store: iTunes Gift balances
    http://support.apple.com/kb/ht5035
    Best,
    Jeremy

  • HT4009 in app purchase didnt recieve content but was charged for it

    I made an in app purchase and was charged for the content but never recieved it,, who do i talk to to get the content again or a refund? Or am i just screwed?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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