HT4009 In-App purchase failed?

Attempt to make an in-app purchase in "Clash of Clans" and prompt reads "purchase cannot be completed"????

Start here
http://www.apple.com/support/itunes/contact/
and see what they can do to help you

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HT4009 In app purchase failed, but card charged!

I made an in-app purchase which i never received but have been billed for - the report a problem does not allow me to explain - what do I do?

Start here
http://www.apple.com/support/itunes/contact/
and see what they can do to help you

HT4009 In-app purchase transaction fails

when i try to make an in-app purchase it says please contact itunes support to complete this transaction. I know the card registered is valid with money and all that, and i have made in-app purchases before with no problem. its been doing this for my apps lately and i cant find anything in the app store to help me to solve this problem... any suggestions or answers???

If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

In-App Purchase failed

Hi guys please help me out here, I can't seem to do a simple in-app purchase for any of my games, but I can purchase any app from the AppStore on my iPhone 6. This have been going on for more than a week now. As a gamer I am truly disappointed .
I need my extra points by buying in-app purchases in games.
This "Your Purchase Could Not Be Completed" for assistance, contact iTunes Support at www.apple.com/support/itunes/ww/." keeps on appearing whenever I tried to do the in-app purchases for my games.
I have sent the support iTunes team a long message but have not got any response from them for the past 4 days, when they said they will get back to me personally by email in 48 hours after sending them the report.
Please help me out guys, I've updated my payment details, the infos to the exact information of my credit card. Nothing seems to work.
It is very dissappointing
Thanks in advance!
CMG BROTHERS

Restart your device and try again. If it fails, Delete your app and try again is my suggestion.

HT1688 In app purchase failed and says to contact itoons.

The dark sommuner app keeps saying purchase failed and to contact Itoons. I can make purchases from other apps just not that one. What's wrong?

This is an automated reply, but an iTunes Store representative will be reviewing your request and will send you a personal response soon (generally within 48 hours). Meanwhile, you may find the following articles helpful. They address several common questions from customers:

HT4009 In App Purchase Error: Not connected to Internet and enable In App Purchases?

""please make sure that you have Internet connection and that you have enabled In app purchases in settings"
That was the error message I received when trying to buy something in a game app. In the top left hand corner I have wifi and in app purchases is on in my settings. So what is wrong?

FoxKid1302 wrote:
Hi,
I made an in-app purchase, but due to internet connection error, I never received the item. How should I solve this?
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 In app purchase not downloading on my iPhone 5...?Help

Hi I have downloaded an app named "Car Logbook" on my iPhone but there was a upgrade in the app of Rs 110/- otherwise I could not use the full app so I upgraded it using my credit card..It says that the in app purchase is done but its not downloaded so press OK to download...I have pressed that hundreds of times but the upgrade is not yet downloaded...I tried on wifi even the app is just of 3.5 mbs but it didn't worked I restarted phone den also it didn't worked even I deleted the app and installed again but den also it didn't worked...can anybody help me on this pls...

If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4009 In-App Purchases denied "Please contact iTunes Support to complete transaction" when trying to buy Gems in a game.

In-App Purchases denied "Please contact iTunes Support to complete transaction" when trying to buy Gems in a game.
I want to gem In-app very much. I need to do.

Now. I contract itune support. But I have not received the email from Itune support.
about 2 days.

HT4009 In app purchase failure

I've tried repeatedly to make an in app purchase on a game and it won't go through. My restrictions are turned off and other purchases are going through fine. Any ideas?

Have you tried closing that app via your device's multitasking bar and seeing if it works when you re-open it ?
iOS 7 : double-click the home button to open the taskbar, and then swipe or drag the app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar.
iOS 6 and below : from the home screen (i.e. not with that app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't fix it then you could try a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

HT4009 In-app purchase message

What does "You've already purchased this in-app purchase but it hasn't been downloaded" mean and how do you fix it?

To Contact iTunes Support...
Use this Link > Apple Support iTunes Store Contact

HT4009 In Apps Purchasing steals my money!!

Hi Apple,
I met s very serious problem when I purchased in APPs of CSR Racing game. And this is so rediculous which I even cannot believe that.
On 11/11/2012 I purchasing the £2.99 gold from the in apps purchasing to get some new cars like the picture shown below. But unfortunatly, about 1 hour later, all the left gold were gone without any noticing, without any reason, without any contact.
Does this sound right? How could Apple use such bloody greedy and un-trustable developer get onto the itunes store? This will directly affect my trust to the itunes store. This is so rediculous. Moreover, WWDC was using this program to show the iPhone 5. Does it mean currently my purchased iPhone 5 is not trustable as well?
The developer of CSR Racing is bloody rude!!! disappointed and unpleasant experience of both itunes store and in-apps- purchasing. Maybe no more next time.
Please carefully check all your developer!!! Using free game to gain in-apps-purchasing money. This is bloody robbing!!!!
<Image Edited By Host>

These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your screenshot from your post as it contains your account id.
If you have a problem with the app and the developer isn't replying (or not in a helpful way) then you could use the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

HT4009 in-app purchases do not complete

i am getting a message when i try to complete in-app purchases - Your Purchase Could Not Be Completed.
Why?

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note: Some In-App Purchases require a Credit Card.

In app purchase failed: cannot connect to itunes store...how do i fix?

trying to make an in app purchase on my iphone, when i got that message. i just made a purchase not more than a hour earlier and all was fine>> whats up

Contact iTunes Support like the message said
Apple - Support - iTunes - Contact Us
Also
Can't connect to the iTunes Store

HT4009 In app purchases not allowed keeps popping up

It wont let me buy stuff for my games.

Settings/General/Restrictions - enter the restrictions passcode, and change the setting to allow in-app purchases.

Why are in-app purchases failing?

Hello. I just got an iPhone 5 as an upgrade on my Sprint account, and when I try and do an in-app purchase in HDPlayer (for some codecs for videos to play properly) it tells me that it cannot proceed and that I should go to http://www.apple.com/support/itunes/ww to contact support. Why is this happening?
Thanks in advance.

Shiggitay wrote:
Why is this happening?
No one here would know.
Go here:
https://expresslane.apple.com/Issues.action
Ask for assistance, or call AppleCare.

HT4009 In-App purchase failed?

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