HT4009 In app purchase failure

I've tried repeatedly to make an in app purchase on a game and it won't go through. My restrictions are turned off and other purchases are going through fine. Any ideas?

Have you tried closing that app via your device's multitasking bar and seeing if it works when you re-open it ?
iOS 7 : double-click the home button to open the taskbar, and then swipe or drag the app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar.
iOS 6 and below : from the home screen (i.e. not with that app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't fix it then you could try a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

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HT201304 In App purchase failure

Why do I receive, "in App apurchase Failure"?
when I buy From iTunes or App Store my purchases are successful
but when using the In App purchase they fail.

When I confirm purchase
" your purchase could not be completed "
https://discussions.apple.com/message/23780272#23780272

In App purchase failure

Why do I receive, "in App apurchase Failure"?

When? I can't find it now, but I read in another post over the last couple of days that the Apple iTunes / in-app purchases servers were down briefly. You can always check here to see if Apple is having issues: http://www.apple.com/support/systemstatus/

HT4009 In App Purchase Error: Not connected to Internet and enable In App Purchases?

""please make sure that you have Internet connection and that you have enabled In app purchases in settings"
That was the error message I received when trying to buy something in a game app. In the top left hand corner I have wifi and in app purchases is on in my settings. So what is wrong?

FoxKid1302 wrote:
Hi,
I made an in-app purchase, but due to internet connection error, I never received the item. How should I solve this?
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 In app purchase not downloading on my iPhone 5...?Help

Hi I have downloaded an app named "Car Logbook" on my iPhone but there was a upgrade in the app of Rs 110/- otherwise I could not use the full app so I upgraded it using my credit card..It says that the in app purchase is done but its not downloaded so press OK to download...I have pressed that hundreds of times but the upgrade is not yet downloaded...I tried on wifi even the app is just of 3.5 mbs but it didn't worked I restarted phone den also it didn't worked even I deleted the app and installed again but den also it didn't worked...can anybody help me on this pls...

If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4009 In-App Purchases denied "Please contact iTunes Support to complete transaction" when trying to buy Gems in a game.

In-App Purchases denied "Please contact iTunes Support to complete transaction" when trying to buy Gems in a game.
I want to gem In-app very much. I need to do.

Now. I contract itune support. But I have not received the email from Itune support.
about 2 days.

HT4009 In-app purchase message

What does "You've already purchased this in-app purchase but it hasn't been downloaded" mean and how do you fix it?

To Contact iTunes Support...
Use this Link > Apple Support iTunes Store Contact

HT4009 In Apps Purchasing steals my money!!

Hi Apple,
I met s very serious problem when I purchased in APPs of CSR Racing game. And this is so rediculous which I even cannot believe that.
On 11/11/2012 I purchasing the £2.99 gold from the in apps purchasing to get some new cars like the picture shown below. But unfortunatly, about 1 hour later, all the left gold were gone without any noticing, without any reason, without any contact.
Does this sound right? How could Apple use such bloody greedy and un-trustable developer get onto the itunes store? This will directly affect my trust to the itunes store. This is so rediculous. Moreover, WWDC was using this program to show the iPhone 5. Does it mean currently my purchased iPhone 5 is not trustable as well?
The developer of CSR Racing is bloody rude!!! disappointed and unpleasant experience of both itunes store and in-apps- purchasing. Maybe no more next time.
Please carefully check all your developer!!! Using free game to gain in-apps-purchasing money. This is bloody robbing!!!!
<Image Edited By Host>

These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your screenshot from your post as it contains your account id.
If you have a problem with the app and the developer isn't replying (or not in a helpful way) then you could use the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

HT4009 in-app purchases do not complete

i am getting a message when i try to complete in-app purchases - Your Purchase Could Not Be Completed.
Why?

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note: Some In-App Purchases require a Credit Card.

HT4009 In app purchases not allowed keeps popping up

It wont let me buy stuff for my games.

Settings/General/Restrictions - enter the restrictions passcode, and change the setting to allow in-app purchases.

HT4009 In-app purchase with gift card balance

I have an iTunes gift card balance on my iTunes account. When I attempt to make an in-app purchase, it does not process at all and instead directs me to view iTunes Store Support to complete this transaction. Can anybody help with this issue?

Click here and request assistance.
(76276)

HT4009 In-app Purchase

I am trying to make an in-app purchase but it says that the purchase could not be completed. Could this be because I am using a debit card? Please help!

Yes it is possible, but it could also be due to other reasons.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

HT4009 In-app Purchase problem

I made an in-app purchase but it will not show up in the app. I tried report a problem link in the confirmation email on my ipod touch but it says it can't connect to the store. I tried the link in the email on my computer but it says it can't find itunes on computer.

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT4009 In app purchase failed, but card charged!

I made an in-app purchase which i never received but have been billed for - the report a problem does not allow me to explain - what do I do?

Start here
http://www.apple.com/support/itunes/contact/
and see what they can do to help you

HT4009 in app purchase didnt recieve content but was charged for it

I made an in app purchase and was charged for the content but never recieved it,, who do i talk to to get the content again or a refund? Or am i just screwed?

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4009 In app purchase failure

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