HT4009 In-app purchase message

What does "You've already purchased this in-app purchase but it hasn't been downloaded" mean and how do you fix it?

To Contact iTunes Support...
Use this Link > Apple Support iTunes Store Contact

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HT4009 In app purchase gave message " contact iTunes Support". Why?

I attempted to make an in app purchase and received the message: "contact iTunes Support. Why?
Am I able to use Siri on iPhone 3G 8 GB?

Angela Bryant wrote:
I attempted to make an in app purchase and received the message: "contact iTunes Support. Why?
Don't know... But you need to Contact iTunes Customer Service as requested...
Apple Support iTunes Store Contact Us
Angela Bryant wrote:
Am I able to use Siri on iPhone 3G 8 GB?
No.

HT4009 In App Purchase Error: Not connected to Internet and enable In App Purchases?

""please make sure that you have Internet connection and that you have enabled In app purchases in settings"
That was the error message I received when trying to buy something in a game app. In the top left hand corner I have wifi and in app purchases is on in my settings. So what is wrong?

FoxKid1302 wrote:
Hi,
I made an in-app purchase, but due to internet connection error, I never received the item. How should I solve this?
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 In app purchase not downloading on my iPhone 5...?Help

Hi I have downloaded an app named "Car Logbook" on my iPhone but there was a upgrade in the app of Rs 110/- otherwise I could not use the full app so I upgraded it using my credit card..It says that the in app purchase is done but its not downloaded so press OK to download...I have pressed that hundreds of times but the upgrade is not yet downloaded...I tried on wifi even the app is just of 3.5 mbs but it didn't worked I restarted phone den also it didn't worked even I deleted the app and installed again but den also it didn't worked...can anybody help me on this pls...

If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4009 in-app purchases do not complete

i am getting a message when i try to complete in-app purchases - Your Purchase Could Not Be Completed.
Why?

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note: Some In-App Purchases require a Credit Card.

HT4009 In-app purchase transaction fails

when i try to make an in-app purchase it says please contact itunes support to complete this transaction. I know the card registered is valid with money and all that, and i have made in-app purchases before with no problem. its been doing this for my apps lately and i cant find anything in the app store to help me to solve this problem... any suggestions or answers???

If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

HT4009 In-app purchase issue

I tried to make an in-app purchase on my iphone- the error message I get says For Assistance contact iTunes support. Not sure what to do as I was able to make a purchase yesterday, double checked my account information and checked my settings.

Thanks for your help, I forgot to mention I did that - to no avail. I am new to using an iPhone --so based on this path
Apple Support Communities > iTunes > iTunes Store > Discussions
It seemed that this would be a great place to get iTunes help via the discussion board.

HT4009 In app purchase won't allow and I have no restrictions left

I'm trying to make an in app purchase after entering a credit card and a message pops up "purchase can not be completed". I've never had an an issue with this card. What can I do to fix this?

You have a Puerto Rico address on your account ? From a quick search I've found one site from somebody in Puerto Rico that includes a screenshot for an app receipt showing tax of 7 cents added to a 99 cent purchase. Are you able to view the purchase history on the account that you've been using, and see what prices show on them (e.g. if the store's listed price or price plus tax) : Store > View Account menu option on a computer's iTunes, then 'see all' link next to the Purchase History section.

HT4009 in app purchase not working

im buying an in app purchase before but now i cannot manage to buy the same item im buying before i dont know what happen pls help

Any Alert or Error message...
If necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 In app purchase not downloading

I bought an in app purchase in My singing monsters, but it wont download what i bought. It tells me I have already purchased this item and it hasnt doenloaded yet. Then it says cannot connect to itunes. I dont know what to do.

What is the full message it's giving you? One thing you can check is if you have restrictions set on your iphone go into Settings > General > Restrictions and scroll down to "In-app Purchases" and make sure that is turned on.

HT4009 in app purchase from OMGPOP "Draw Something" of 400 coins never received - has anyone else had this problem and do you have a suggestion for me Tried "report a problem" and directed to this site."

in app purchase from OMGPOP "Draw Something" of 400 coins never received - has anyone else had this problem and do you have a suggestion for me Tried "report a problem" and directed to this site."

Hi AP_In_Surbiton,
I am really sorry that you have had so much trouble getting your Caller ID up and going. I'll be happy to help you out with this and get it working for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

HT4009 In-App purchase is turned on and still unable to purchase it. Need help for that! Thanks!!

I turned on my In-App purchase under "setting- general" but still unable to complete the purchase. Need Help!! Thanks!!!!

If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4009 In app purchase error

I got an extra 11 dollars I can spare on iTunes. So I went to my favorite app. I've played this app for 3 years so I have made this in app purchase on numerous occasions however this time it lets me put in my password, then brings up a message I need to get apple support? I have more than enough money to make this purchase and my card seems fine. Please help , thanks :)

If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

In-app Purchase Message

I bought the line sticker but there is alert message "You've already purchased this in-app purchase but it hasn't been downloaded".
What does it mean? And what should I do for fixing it?
Thanks

To Contact iTunes Support...
Use this Link > Apple Support iTunes Store Contact

HT4009 In app purchase not allowed

In app purchase not allowed

What is the full message it's giving you? One thing you can check is if you have restrictions set on your iphone go into Settings > General > Restrictions and scroll down to "In-app Purchases" and make sure that is turned on.

HT4009 In-app purchase message

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