HT4009 Ive made an in app purchase but I didn't recieve anything

Hi everyone well I'm playing a game and made an in app purchase but I didn't get anything for it and still waiting for it and yet my money has already gone out of my account. How do I report this to iTunes since I have not recieve the invoice or anything as such?????

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Similar Messages

  • HT4009 I made an In-App purchase, but the product never downloaded and I was charged for it.

    What do I do now? I do not want to pay $19 for help on a $4.99 purchase.

    Hey there rjcj5600,
    It sounds like you made an in app purchase and have been charged, but have not received the item. I would reach out to our iTunes Store support directly with this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
    Find the email receipt for your purchase.
    Click Report a Problem under the app that is having the issue.
    When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    Click Report a Problem next to the item you are having an issue with.
    From the Choose Problem dropdown menu, choose the appropriate issue.
    Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    Click Submit to have your issue reviewed.
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

  • I made an in app purchase, but it hasn't downloaded, I have tried to restore purchases and deleting and re-downloading it still with no luck, can anyone help?

    I made an in app purchase, but it hasn't downloaded, I have tried to restore purchases and deleting and re-downloading it still with no luck, can anyone help?

    Hi there, The best thing I would do is contact the app maker!
    How to get in contact with makers:
    1. App Store Developer Website
    2. In App Contact Support (Some app's don't have this!)
    3. App Store Contact Email (I have not seem to have located the contact emails yet!)

  • I use a gift card and I finished all the redeem steps and they said the email is sent already but I didn't recieve anything so can u resent it please

    I use a gift card and I finished all the redeem steps and they said the email is sent already but I didn't recieve anything so can u resent it please

    Apple - Support - iTunes

  • HT4009 I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

    I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

    Hi Dave_warr,
    I would suggest restarting the iPad and see if the download resumes.
    iTunes: How to resume interrupted iTunes Store downloads
    Resuming downloads from an iOS device
    From the Home screen, tap the iTunes icon.
    For iPhone/iPod touch, tap More > Downloads. For iPad, tap Downloads.
    Enter your account name and password.
    Click the "OK" button.
    Click the Resume or Resume All button to start the download.
    If you don't see the application to download it, then follow these troubleshooting steps:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    If the app does not appear in your list of purchases, then contact the iTunes Store for help:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    I hope this information helps ....
    Have a great day!
    - Judy

  • HT4009 I made 3 in app purchases that I have receipt for but haven't showed up. What do I do?

    I made 3 in app purchases that I have receipt for but haven't showed up. What do I do?

    - Can you redownload it by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store-
    - Otherwise, contact iTunes:
    Contact iTunes

  • HT4009 I made an in-app purchase adn did not receive it, but was charged

    I made 2 in app purchases today, and did not receive them but I was charged for them. What do I do to get what I paid for or have the money refunded?

    To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
    I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

  • HT4009 I made an in-app purchase for unlimited turns but it doesn't work

    I made an in-app purchase for unlimited turns for the game triple town. However it never worked. I just got billed for the unlimited turns but I can't seem to get them in the app. How can I fix this?

    First try going to the developer's support site/contact the developer.
    Otherwise contact iTunes.
    Apple - Support - iTunes - Contact Us
    You should first try resolving it with the developer before contacting iTunes.

  • HT4009 I made an in app purchase, was charged for it, but not not receive item. How do I get a refund?

    I made an in app purchase, was charged for it, but not not receive item. How do I get a refund?

    How to Get a Refund from the App Store

  • HT4009 I made an In-App purchase of WORDsearch Bible, Thompson Chain Reference Library  about a week ago and the cost of the item was debited to my iTunes store account. The problem is that I cannot locate this item on my iPad 2 inspite of its automatic d

    I made an In-app purchase of WORDsearch Bible, Thompson Chain Reference Library on March 18, 2013. I tried to download the purchased item on my iPad2 but was unsuccessful even though my account with iTunes stores was debited almost immediately I completed the purchase. What can I do to retrieve or download the item I purchased?

    Suzie
    I sympathise with you.
    We are fellow users here, you must contact Apple or your credit card company to try to resolve this.
    In your email invoice for the £69.99 there may be a Report a Problem link, but I've found they don't work as well as they used to.
    Try:
    https://expresslane.apple.com/
    Did you buy anything (free or otherwise) just before your son got hold of the iPad?
    I've always found that if you've entered your password to purchase or update in the last 5-10 mins that you don't get asked for it again - I think this should be optional for app store purchases but definitely for in-app purchases if they allow kids to rack up extortionate costs.
    I hope Apple can do the right thing for you.
    £69.99 is a ridiculous in-app purchase cost.  Do you know what the app was?
    AC

  • HT4009 I made an in-app purchase and it says I've already purchased this and it hasn't been downloaded. So I click ok and it says, Oops! Your transactiondidn't go through.  Please try again.  I have tried many times and my credit card has already been cha

    I made an in-app purchase and it won't download.  It keeps saying I've already purchased this in-app purchase but it hasn't been downloaded.  It then say's Oops! Your transaction didn't go through, Please try again! and I have several times.  The purchase has already been charged to my credit card on file.

    Open the App Store and navigate to purchased, it should show the missing app under Not On This ipad. There should be a small cloud icon you can click on to download it.

  • HT4009 I made an In-App Purchase and didn't receive it and I still paid for it what should i do?

    I made an In-App Purchase and didn't receive it and I still paid for it what should i do? How should i contact apple to get my money back?

    The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
    Refunds from the App Store or iTunes Store
    You should be good to go with that.

  • HT4009 Want to buy in-app purchase but doesnt let me?

    I want to buy the extra content (in-app purchase) from rage hd but it says i cant connect to itunes and look for support here? What do i do? I re-installed the app twice , restarted the device , re-logged in to my account , & still didnt work. Help?

    If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have made an in-app purchase, but did not receive the item.

    I purchased some pro-cash for Tiger Woods golf on the iPad, through an in-app purchase. However, I did not receive the relevant credits, but was charged in full and received my iTunes Store invoice to confirm this.
    I have followed the instructions provided in the support guide on how to 'Report a problem' but the links don't function the way the guide says they shoudl and there are no contact details for the vendro (EA Games). How do I go about escalating this properly?
    Thanks in advance,
    Gordon

    To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
    I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

  • HT4009 I just buy in-app purchases, but I don't receive any ruby.

    I just buy in-app purchases (rubies in Wind Runner Game) 2 times(49.99 $ per time) about 30 min ago, but I don't receive any ruby.

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

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