HT4009 My 6 year old was playing on a app we have used for ages, then i received numerous emails sating about $600 of in app purchases had been made. i don't understand how this happened as my child does not know my apple i.d password.
My 6 year old was playing on an app we have used for ages then last night i recieved numerous emails stating about $600 of in app purchases had been made! i dont know how this happened as my child does not know my apple i.d. password!
You can try contacting iTunes support and see if they give you a refund or credit for some/all of it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchaes, Billing & Redemption.
To stop it happening again you can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases, and also in Restrictions change Require Password to 'Immediately' - the default is 15 minutes during which it doesn't need to be re-entered.
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My three year old was playing with her sisters IPOD and somehow figured out how to lock it. Now it is locked and noone knows the unlock code, Is there a way to master reset/wipe the unit?
Gretchen,
What iPod model does she own? If it's a Nano, simply connect it to iTunes and restore it.
If it's an iPod touch, you will need to connect to iTunes in Recovery Mode and restore it using the instructions in this Apple support document.
http://support.apple.com/kb/HT1808
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When my 6 year old daughter plays the free games that I have downloaded for her IPAD and IPOD, I am now getting upgrade charges on these free games to my AMEX Card. Why is this happening and how do I get my AMEX card off of the IPAD and IPOD?
She is making in app purchases. Probably not knowing what that means to your monthly credit card bill. Use the Settings app to enable restrictions and turn on restrictions for iTunes, App Store and in app purchases, mabe some others too. The restrictions will be set with a passcode to prevent your daughter from changing them.
Settings > General > Restrictions -
We downloaded Office2008 update June 13th. Now our Office programs won't open. Is this happening to others? Does anyone know how to fix the problem?
This is the message box content we get when trying to open Word:
Process: Microsoft Word [309]
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0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyldYou will need to contact Microsoft for a fix. They also have a message board. Post there if you cannot find an answer after searching their message boards.
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I let my grandsn open and itunes account with my credit card. I want to remove my cc# from his account. I do not know his apple id or password. How do I proceed?
I would say let him fess up and give him a chance to mend his ways, but there is at least one app that goes for $900 (according to another poster's request for a refund). You may end up $1000+ deeper gone.
Change the account number which will close the current links and freeze/prevent charges under the old number. As I understand it Apple gets grumpy when charges get rejected, and you need to jump through hoops to get a payment method reattached.
Yes this is a grumpy answer. -
as I stated. the white in any file I open in PS s a warm white. I don't know how this happened or how to fix it. I do know it is not my PC or moniter. Only in PS. any hepl is appriciated, thanks, P
My5cats, Cris may have more to add but here are some thoughts. A calibrated monitor does have warm whites. We perceive a blue white as being correct but it isn't. i don't know if you are using monitor calibration or not. One possible area is that Photoshop is set to a paper or some other gamut. You can check (in PS) by going to the Edit menu > Color settings. Here is a picture of mine. I set the working space to sRGB which is used for the web and many printers. If you get a correct setting , consider saving it.
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Apple TV does not recognize my Apple ID and password. How do I authorize new apple tv?
Just purchased Apple TV and trying to use it. It will not recognize my Apple ID or Password. Do I need to authorize the Apple TV and how do I do that?
Hi goskii77,
If you are having issues setting up your new Apple TV with your Apple ID, you may want to double check that the info is current and correct by logging into "Manage my Apple ID" as outlined on this page:
Apple ID: Changing your Apple ID
http://support.apple.com/kb/ht5621
If everything is confirmed as correct and working but your Apple TV still won't accept your Apple ID, you may want to try restoring it to factory settings:
Apple TV (2nd and 3rd generation): Restoring your Apple TV
http://support.apple.com/kb/ht4367
Regards,
- Brenden -
hai guays,
my friend bought a i pad mini from his friend,now he cant activate that one, but he dont know apple id or password
that asking apple id and password foe activation, that was made from shop when he bought, shop owner also not remember that apple id or password
now i cant activate that one pls help me
sorry for bad englishif you cant locate the original owner for the apple id and password you guys are pretty much out of luck....if your friend knows what emails he had in the past he may be able to figure out his apple id from appleid.apple.com>find apple id
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I don't understand how this Forum works
I have a question getting the proper version of Flash Player for my computer. So I went to the Flash Player forum and typed my question into the question box.
But all I received was a notice saying that no similar questions were found (or something to that effect). In other words, it did not let me ask my question to the Adobe FP community--it just did a run of the keywords in previous posts.
I need to ask my question to the Adobe community and have just spent half hour going around in circles. Can someone please tell me what I'm doing wrong? Thanks.Because they want very few people to use their forums so that answering the questions becomes as easy as possible.
That has not been the impression left on me. Recently, Adobe initiated a special department, to better manage the forums, as Adobe realizes the service that they provide. Much has been done to simplify, and coordinate the tasks of using the forums, with some fairly major re-designs.
Have all those efforts been perfect? I rather doubt it, but the process is on-going, with many discussions on how to make the forum "experience," both easier and more satisfying to users - both those who post with problems and questions, and for those who answer the questions. Not every change has improved things for everyone, and I have had a few complaints on some. Still, the effort (and expense) is being put forth. Many are working very hard, and there have been improvements, with more to come. The forums will never be perfect for all users. That is just the way that it is. However, with a focus on "the greater good" of the "majority," then that might be, as good as it gets.
Hunt -
Auto debit by Skype that I don't understand how th...
Need help. My credit card has been compromised. Have been charged on my credit card since March 2014. After approaching the my bank, i was asked to cancel my credit card and was replaced with a new card in May. However, in June I was again charged on my new card. I was then told by the bank that it was an auto debit by Skype. I really don't understand how this had happened. How do I get a refund from Skype?
This post was transferred from its previous location on a blog article to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.I have asked for your email address to be edited out. Post your address in an open thread is a sure way to be bombarded by unwanted email, remember it will be here long after you have resolved your problem, for automated detection software to find.
If you want people to contact you, enable others to see your email address in your profile. -
The output sound was somehow muted and grayed so that I can't uncheck it. Any idea how this happened and how it can be undone?
Hi, and welcome to Apple Support Communities.
Which exact iBook model is it?
You can choose from this list:
http://www.everymac.com/systems/apple/ibook/index-ibook.html
You could try resetting the PRAM and see if that helps. -
I have no sound alerts on my iphone5. My software is up to date. I can hear on a call but I have no text alerts, no ringtones, nothing that involves sound! Everything was okay a few hours ago. I have no idea how this happened. Please help!!
I tried the compressed air, Qtip, etc... still nothing. Called Apple again.... and we did a complete factory reset from iTunes, wiping everything out... still no sound, which proves that it is a hardward problem, under warranty, I have to have phone replaced No Apple repair centers within 300 miles of me! So... shipping phone off today. Bummer.
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My 4 year old was on the computer & now my settings/programs are gone!
My 4 year old was on my IMAC playing computer games. I left the room to do some things around the house & when I came back she had all my desk top items off of the desk top & all kinds of weird windows opened. What I was really concerned about was that NONE of my Iphoto pics & Itunes songs that were previously bought & downloaded were there anymore! In fact when I clicked on the Iphoto logo or Itunes logo to open them... I was directed to register & accept the user agreements again... just like the FIRST time I used them.
Does anyone have any idea if there is a way to retrieve the photos & songs on Itunes that were on there??? I have NO CLUE what she did. Actually my entire computer settings were set back to like my computer was new out of the box. My address book was empty, the bookmarks all gone, settings were changed. Luckily the isync was able to retrieve my Safari settings, bookmarks, & address book... but everything else is wiped out as far as I can tell. My husband is pretty upset about our complete Itunes library being completely wiped out!! Where the heck did everything go & what the heck did she click on to wipe everything out?? It's sad that my 4 year old is more computer savvy than I am!!
Anyway, I am just praying that some how there is a way to get this info back! I really want my pictures & my itunes back!!! If anyone has any ideas or suggestions I would greatly appreciate it!! Thanks in advance, Lori
PS yes I already checked the trash bin on the computer & the only things in there were a few items that I had deleted throughout the dayAh! the joy of always having a cloned backup on an external firewire drive! Without wanting to labor the point, external drives are now cheap enough to make them the very first thing you should purchase after your Mac! This is ESPECIALLY true if you are going to let your 4 year old play with the computer!
Well what could have happened?
The likely possibilities are that your child has created another user account or, more likely, moved your "home" folder or other folders within it.
First thing to check, then , is inside Macintosh HD/Users to see if there is ANOTHER user account there.
If so, then that is probably where your stuff is.
If not, then you can probably be pretty sure that she has simply dragged your own stuff into different places, where things like iTunes and iPhoto wouldn't expect to find them. Spotlight is your friend. Think of one of those songs in iTunes and do a spotlight search for it. Chances are that you will find your missing stuff.
I'd be MUCH more worried if trash didn't contain some things that you had deleted earlier on. The only way your four year old could have deleted things without understanding Unix and using the Console or booting in single user mode would have been to have emptied the trash. If things you had put there earlier are still there, then your stuff will be "somewhere" on the drive. Again, think of any file which is missing, or even just a word within it, and try a spotlight search.
Don't be too surprised about the register and accept agreement messages. Maybe your obviously advanced child has used "Software Update" (from under the Apple menu). Alternatively, maybe you have the cmputer set to check for updates at regular intervals. If so, bear in mind that any newly "updated" software (and there have just been updates to iTunes etc) will ask you to accept the agreements the first time you use them .
One thing to think about is how much disk space has been used. If this too looks like it has gone back to very little, and was much higher before "playtime", then you have a major problem. If not, then your stuff is still there somewhere. Use spotlight to find it if a new user account hasn't been created.
If the worst comes to the worst, and dear child has really got rid of the stuff, then your last line of defence is "Data Rescue" - see http://www.prosoftengineering.com/products/data_rescue.php Yes, it will cost you $100US but it should be able to recover just about anything that has been deleted from your drive by any means available to your 4 year old, unless you have subsequently done major things to the drive.
Cheers
Rod -
My 4 year old was on the computer & now my Iphotos can't be found
My 4 year old was on my IMAC playing computer games. I left the room to do some things around the house & when I came back she had all my desk top items off of the desk top & all kinds of weird windows opened. What I was really concerned about was that NONE of my Iphoto pics & Itunes songs that were previously bought & downloaded were there anymore! In fact when I clicked on the Iphoto logo or Itunes logo to open them... I was directed to register & accept the user agreements again... just like the FIRST time I used them.
Does anyone have any idea if there is a way to retrieve the photos & songs on Itunes that were on there??? I have NO CLUE what she did. Actually my entire computer settings were set back to like my computer was new out of the box. My address book was empty, the bookmarks all gone, settings were changed. Luckily the isync was able to retrieve my Safari settings, bookmarks, & address book... but everything else is wiped out as far as I can tell. My husband is pretty upset about our complete Itunes library being completely wiped out!! Where the heck did everything go & what the heck did she click on to wipe everything out?? It's sad that my 4 year old is more computer savvy than I am!!
Anyway, I am just praying that some how there is a way to get this info back! I really want my pictures & my itunes back!!! If anyone has any ideas or suggestions I would greatly appreciate it!! Thanks in advance, Lori
PS yes I already checked the trash bin on the computer & the only things in there were a few items that I had deleted throughout the dayHi, lotus_mama
Wow, that's a potent 4-year old. So there's obviously not a very easy way to clean up this mess, but if we're lucky we can get stuff back together.
It seems that she pulled out everything in your Users folder. When you open your hard drive icon, you should see: Applications, System, Library, Users. It's not easy to move stuff out of this level, you have to type in a password to allow it.
If you go into Users, it contains your main user (house icon) and another called "Shared". If you are the only user on your machine, all your personalization happens inside Users, in your main user directory.
Assume your main user is "lotus_mama". Inside of the house-icon folder with that name, you should have these special folders: Library, Desktop, Documents, Movies, Music, Pictures, Public, Sites. First, make sure all these folders are in place. If you see them lying around outside, say on your desktop, try to put them back.
Your iTunes library normally lives in your Music folder. If the Music folder was not moved, and you launched iTunes and it made you register and all, it probably created a new iTunes music folder inside "Music". If you find a folder elsewhere called "iTunes" (Get Info on it, it should be large depending on the music you have stored) then iTunes was expecting that one to be in your "Music" folder.
Your iPhoto Library lives in your Pictures folder. If you find it elsewhere, place it in your Pictures folder.
It's hard to tell what happened by simply guessing as I am now. My best guess is that your 4-yr-old moved all these folders (Pictures, Music, Movies, Documents, Library, Sites, Public) out of your user folder. That would cause the problems you're seeing.
First, locate these folders I mentioned above. Describe what you're seeing, where. It'll be easier for me (or someone here) to tell you where to put those things so that everything will work again.
One thing to note, your Mac OS and other applications (iPhoto, iTunes) may create new libraries or folders when the other ones are missing, so you may have some duplicates. Be careful of replacing a full folder with an empty one when you move stuff around (you'll get a warning)
If you create a folder on the desktop, you can place some stuff here - like the empty iPhoto Library that was created - instead of in the trash for the time being. This way you won't accientally remove anything permanently.
The best thing you can do to prevent this from happening again, is to create a user account (system preferences) for your child and let her play in her own environment. I do that for my kid and it's a real novelty to log in (with a simple password). I actually manage my "kid user" account very closely to prevent accidental exposure to websites and applications that kids shouldn't be visiting or using.
Anyway, good luck piecing this together. If you didn't find anything in the trash, that's a good thing (unless she also knows how to empty trash, probably not. Post back with more descriptive information and we can take it from there. -
My 4 year old was on the computer & now my Itunes can't be found
My 4 year old was on my IMAC playing computer games. I left the room to do some things around the house & when I came back she had all my desk top items off of the desk top & all kinds of weird windows opened. What I was really concerned about was that NONE of my Iphoto pics & Itunes songs that were previously bought & downloaded were there anymore! In fact when I clicked on the Iphoto logo or Itunes logo to open them... I was directed to register & accept the user agreements again... just like the FIRST time I used them.
Does anyone have any idea if there is a way to retrieve the photos & songs on Itunes that were on there??? I have NO CLUE what she did. Actually my entire computer settings were set back to like my computer was new out of the box. My address book was empty, the bookmarks all gone, settings were changed. Luckily the isync was able to retrieve my Safari settings, bookmarks, & address book... but everything else is wiped out as far as I can tell. My husband is pretty upset about our complete Itunes library being completely wiped out!! Where the heck did everything go & what the heck did she click on to wipe everything out?? It's sad that my 4 year old is more computer savvy than I am!!
Anyway, I am just praying that some how there is a way to get this info back! I really want my pictures & my itunes back!!! If anyone has any ideas or suggestions I would greatly appreciate it!! Thanks in advance, Lori
PS yes I already checked the trash bin on the computer & the only things in there were a few items that I had deleted throughout the dayOk, in spotlight, search for 'itunes music' without the quotes. It should show a folder called iTunes music part way down the list.
Hover your mouse over the folder and it will tell you where the folder is. It SHOULD be in your users/yourusername/music/itunes
Report back
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