HT4009 My daughter made a $49.99 in-app purchase of 1400 gems for Home Design Story. She says she does not know how she purchased it. Is there anyway to remove that from my purchases?
My daughter made a $49.99 in-app purchase of 1400 gems for Home Design Story. She says she does not know how she purchased it. Is there anyway to remove that from my purchases?
Apple allows apps to list themselves as "Free" if the initial download is free, even if the app has kid-oriented inducements for costly in-app purchases. The in-app purchases are almost always ridiculous, over-priced game accessories, of which your example of "1400 gems for $49.99" is right up there. It is way too caveat emptor for my taste, but each consumer can form their own opinion on that.
To Apple's credit, they have a good record of granting refunds providing you explain the extenuating circumstances (purchase by a minor) and only ask once. Contact iTunes Customer Service.
As roaminggnome notes, you need to place restrictions on the devices. The restrictions are off by default, so you need to take action to do this. See this document: iOS: Understanding Restrictions
Similar Messages
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It's so simple to rent a movie ... but not to be downloaded and not as log ... should be very simple.
1 Video rented .... click .... and Begin!Hi Warnsix,
If you have questions about how to rent or play a movie through iTunes, you may find the following article helpful:
Apple Support: How to rent a movie from the iTunes Store on your computer
http://support.apple.com/kb/ht1390
Cheers,
- Brenden -
Does anyone know how to get an episode of a tv programme that never downloaded when I bought a subscription. Episode 1 didn't download and I have all other episodes. I looked at the issues through report a problem but I cannot find an answer.
I bought a series pass and unfortunately epsiode 1 didn't download at all. I was watching the downloads and restarting once they stopped as I allow multiple downloads at athe same timeIt sounds like you may have hidden it, in which case you should be able to unhide it : iTunes Store: Hiding and unhiding purchases. (You can't turn off the hiding of items.)
But you should be keeping and maintaining a backup copy of all of your downloads and not relying on being able to redownload them - any item could be removed from the store by the rights-holders at any time, if they do then you won't be able to redownload them (nor will be able to do redownload items if you move countries). -
I move folders from my internal hard drive twice to an external hard drive. Now I believe Lr does not know how to find my photos. What can I do to get this cleared up.
Jim has a very good suggestion. There are many factors at work here:
1) How are you connecting the external drive to the computer?
2) How big are files (329 x 1MB is not the same as 329 x 25MB)?
3) What is your computer specification?
4) Do you have any power saving settings on (in particular something that would send the computer/hard drives to sleep)? -
I ordered a album via icloud and sent it to a friend. We both use iPads. She has not received or does not know how to download the album. Can anyone help please?
Your friend should have received an email announcing the gift that you sent to her.
http://www.ilounge.com/index.php/articles/comments/redeeming-itunes-gifts-on-ios
Perhaps she did not receive the gift. You can resend it if you like.
Resend iTunes Gifts -
My iPad says I cannot download any more because I am out of memory. I purchased space in cloud and still get same message. I do not know how to delete shows to open space. Can you help? Thanks.
Your iPad is physically out of storage space. Purchasing space in iCloud dosen't magically give your actual iPad more physical storage space.
You need to delete content off of your iPad.
https://discussions.apple.com/thread/5122738?start=0&tstart=0
http://m.youtube.com/watch?v=mZdBQoE37FA&desktop_uri=%2Fwatch%3Fv%3DmZdBQoE37FA -
does anyone know how to fix itunes when you get the message that it has encountered a problem and needs to close
You are using ADE on Windows or Mac ? and their versions ??
Please restart your machine and try once again.
Thanks -
Does anyone know how to get an ipad to use the wireless network from an airport?
Does anyone know how to get an Ipad to use the wireless network from an airport express?
By default, the AirPort Express will broadcast an unsecure wireless network with a Network Name of something like: Apple Network NNNNNN. Your iPad should "see" this network and be able to connect to it. Have you tried going through the iPad's Settings > Wi-Fi > Choose a Network... option. If so, does the AirPort's wireless network appear in the list of available networks?
Can other wireless devices connect to the AirPort's network? -
I forgot the password in restrictions that I created so my daughter coundlt buy any in-app purchases. Now we can't buy any videos until I alter that restriction. Is there anyway to reset that or findout what the password was?
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device
1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. iOS- Understanding passcodes
4. What to Do If You've Forgotten Your iPhone's Passcode
5. How to Recover Forgotten iPhone Restrictions Passcode | The iPhone and iPad
6. Restoring iPod touch after forgotten passcode
7. RecBoot: Easy Way to Put iPhone into Recovery Mode - if all else fails.
Forgotten Restrictions Passcode Help
1. How to Recover Forgotten iPhone, iPad Restrictions Passcode
If this method does not work, then you will need to fully Restore your
device as New -
I purchased a TV series from iTunes and downloaded the HD version. I then copied it to a backup drive so I could plug it in to my DVD player to watch. This would not work. Does anyone know how to convert the files so they are watchable on TV rather than on my MacBook?
Video in the new iOS is under the application Videos. You should be able to find things there.
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Is there anyway to remove REMINDERS from Mail 5.0 sidebar?
This is really bugging me. I have removed flags and have nothing under REMINDERS, yet, it still has Flagged as a subfolder in the sidebar. What I'd like to do is TOTALLY remove the REMINDERS. Any ideas on this? In Snow-Leopard, all you had to do was remove notes and restart and it was gone - no such luck here.
Thanks!Yes, at least the following worked for me.
I had a similar situation where flagging one eMail message automatically created the "Reminders" mailbox on the sidebar with a "Flagged" section. Same thing with "Notes". I unflagged, deleted, also did the same thing with the note, and although it was empty (no note and no flagged message), the "Reminders" section along with "Flagged" and "Notes" sub-sections remained. I couldn't get rid of it. I came across the same issue on another discussion here, and someone suggested the following (I am pasting their response):
OK, I've got some good news for you. Go into your Applications folder and find the Mail.app folder. Drag it to the dock where you have your old mail dock. It will not place two mail icons in the dock, but what it will do is when you open up mail from the dock, it will mysteriously remove that annoying Reminders in your mailbox pane to the left.
You may have to open mail using the mail.app folder in your applications folder first before this actually works. All the rest of your mailboxes will be there, the only thing that is removed is the Reminders.
I tried it, and it worked for me. If it works for you, let me know, and I will include the link to the discussion, and the member who suggested it. Keep in mind that the member states the "Mail.app folder", there is no folder, it is just Mail.app.
In God's Harmony -
Hey guys, I've just recently bought a second hand iPhone 5s off of ebay for christmas. It's cost me £260.00 plus £8.00 delivery costs I have full proof of purchase including receipts and have also already rung apple's support team as well as taking the phone to local phone repair stores it's clear to me that I have no other options than to get in contact with the phone's previous owner but, I currently cannot view the whole email address even after making an appointment with apple in Westfield yesterday they were quite adamant about me contacting the previous owner but not sure how i'm going to do that when I can't see an email address displayed clearly on the activation screen.
If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515
If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you nor find the previous owner.
You should if possible return it to eBay or the seller and ask for a refund as in this event the device is completely useless: the vendor has sold you a brick - I don't know whether eBay have a complaints procedure which might help you. -
I have an audibook that I purchased in iTunes on my MacBook Pro but cannot figure out how to sync it to my iPad. I would like to listen to the audibook on my iPad not MacBook Pro. Please help!!
Unfortunately, if you are using Safari on the iPad, you can't post a screen shot. You can with other browsers that will identify as a desktop browser, but not with Safari. Safari is so limited on the iPad and ironically, it is the worst browser that you can use on the Apple Support Communities help forum.
You can post a link to the screen shot if you use Photo Bucket or any cloud based photo site. In any event, if you don't see it in the More Tab, I don't know that the screen shot would help. It certainly wouldn't hurt though.
Are you sure that you selected the book to sync in iTunes? -
Does anyone know how to get final cut pro 10.0.8 (downgraded from Mavericks)
I have down graded from Mavericks as I don't have the 2k needed to upgrade all my other apps I need a copy of final cut pro 10.0.8, any ideas?
The problem as stated was difficult to understand so I tried to help out with the part that appeared (to me) to be caused by a lack of space.
"I don't have the 2k needed to upgrade all my other apps"
Never heard of the expression about 2k and still don't understand what it means. Is that 2k of English pounds or maybe 2k pounds of flesh?
For what it's worth, in 1968 I was doing Fortran programming on an IBM computer that had 2K of memory. The computer room was the size of a large living room and we had two card key punch machines, a 120 "line printer" (printed a whole paper-width line at one time), a CalCom half-step plotter (wrote graphics programs for that), and a computer console, probably around 4 to 5 feet wide with rows of red lights. One had to read what was happening in hexadecimal code.
The programs I wrote were in Fortran and were for transportation planning and the Transportation Engineers. The graphics programs were for Travel Time and Delay Studies and the output was on about 30 or 36-inch wide paper and included things like Average Speed, Running Speed, Stop Delay Time, Percentage of time Stopped, Coefficient of Variation, Standard Deviation, etc. Rand these for AM Peak, PM Peak, Off Peak, and for each direction.
Back then an Engineer typically used a slide rule and if they were lucky they had a simple desktop Calculator that did add, subtract, multiply, divide, and had glowing wire numbers about 3/4" high would cost somewhere around $500. I don't think gas cost even 30 cents a gallon at the time. The venerable HP 35 calculator didn't come out until later. I wanted one but then they came out with the 45 and finally the Commodore 64 came out. Got one of those and wrote a lot of Basic programs for business.
As for the 10.0.8, I do have a backup of that although I'll probably delete it now. -
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Really disappointed with iOS6. Maps is useless and no native YouTube app. This might be great on faster phones but the only noticeable change on my iPhone 4 is that's slowwwer!!
It has worked I have decided not to restore from the backup but working a treat now
Thank you kindly
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