HT4009 My in-app purchrases could not be completed, they say that I must contact the itunes store support

My in-app purchrases could not be completed. They said that I must contact the itunes store support. Please help me!

If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Similar Messages

  • Why I it said "Your purchase could not be completed"and also fail to connect with the iTunes Store ?

    Why I it said "Your purchase could not be completed"and also fail to connect with the iTunes Store ?
    Thank you so much for that !

    Click here and ask the iTunes Store staff for assistance.
    (100884)

  • Your purchase could not be completed. Connection Lost. Cannot connect to Itunes Store.

    About three months ago, I when I started playing Hay Day games, I could not purchase addional coins (in-game purchase) through Itunes store. When I purchased, I got this message "Your purchase could not be completed. Connection Lost. Cannot connect to Itunes Store", even I could buy other apps without having any problems. I gave up. About couple weeks later, even I did not do anything, the game started let me purchase coins games. That lasts for two months. Yesterday I have the problem again. Please advise. Thanks.

    Well, since the error specifically directed you to contact iTunes Support, that would be the fastest way to get it resolved:
    iTunes Support WorldWide
    or by email:
    iTunes Support by eMail ww
    Cheers,
    GB

  • I keep getting the follow error messages when I try to sign into iTunes store or redeem a song code: We could not complete your iTunes store request. The network connection could not be established. There was an error in the iTunes store, please try again

    I keep getting the following error messages on my Mac when I try to redeem a song code: "We could not complete your iTunes store request. The network connection could not be established. There was an error in the iTunes store, please try again later."  and then, "We could not complete your iTunes Store request. An unknown error occurred (-50)."

    Hello, constance132. 
    Thank you for visiting Apple Support Communities. 
    Here are some troubleshooting steps that I could recommend when receiving error -50. 
    "Error -50," "-5000," "8003," "8008," or "-42023"
    These alerts occur due to timeouts or conflicts trying to write a file during download.
    If you encounter this issue while accessing iTunes Store:
    See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
    If you encounter this issue while while downloading something from the iTunes Store:
    Delete your iTunes Downloads folder, located in:
    Mac OS X:
  ~/Music/iTunes/iTunes Media/Downloads   Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
    Windows Vista:
  \Users\username\Music\iTunes\iTunes Media\Downloads\
    Windows 7:
  \Users\username\My Music\iTunes\iTunes Media\Downloads\
    Windows XP:
  \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
    After locating your iTunes Downloads folder:
    Quit iTunes.
    Delete the Downloads folder on your computer.
    Open iTunes.
    Choose Store > Check for Available Downloads.
    Enter your account name and password.
    If you encounter this issue while while downloading Digital Copies using Windows:
    Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
    If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
    You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
    If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Cheers,
    Jason H. 

  • "We could not complete your itunes store request. The network connection could not be established. There was an error in the itunes store. Please try again later."

    When I try to open the home page in my Itunes I get the message "we could not complete your itunes store request. The network connection is not be established. There was an error in the itunes store. Please try again later." It had been working just fine, in fact I had just purchased a song & edited my itunes account. Could changing the name on my account have cause the error message or is something else going on? This is a brand new computer.

    I've got an Apple ID problem, too. All of the sudden in the midnight between August 31st and September 1st, the new apps I picked up on the App Store hung forever 'Waiting..' in my iPhone and never turned 'Loading'. When a substantial amont of time had passed, they reported, they 'could not connect to the App Store' and .. disappeared! Well what they told was not perfectly true because I could however connect to the store as I could browse and pick the apps, but the apps just didn't load. I tried to log into my account in iTunes on my Windows 7 laptop, too, and there got exactly the message in the topic title.
    It appeared later my Apple ID did not completely fail because when I switched from my home WiFi to the phone 3G, everything worked just as nothing happened. Logically, this intimated my WiFi had flaws. Or, some place between my WiFi router and Apple servers did, to be precise. My router was not to blame because I did no changes to it whatsoever.
    All right, it is Saturday today and my ISP is running in unmanned mode meaning no hotline, but I call them on Monday unless the problem disappears by itself. I just wonder what I say, because from non-i-world point of view everything works well, and I know for sure guys in the ISP support don't own any i-stuff, (because they are all android fanatics) . I'm not telling them my Apple ID to let them reproduce the problem on their home equipment, which means I come almost totally proofless.

  • HT4009 When I try purchase an in-app it just says I have to contact the iTunes Store? What's the problem?

    Iv tried to purchase an in-app and after I put my password in and press the buy button it says I could not purchase it. I don't know why this is or what I must do got it to work

    Click here and request assistance. That message means to contact the iTunes Store staff and not to post in these boards.
    (97582)

  • I contacted the itunes store support and asked for  an explanation of a refund and then my first name (for the account data) was not accepted - though correct - only when cancelling the second name it went through. How can that be???

    Hello - I wonder what can have happened. I got a mail from the itunes store with the info of a refund for an App that I cannot have purchased. Then I asked for help via the support and had to fill out a form with data. My account name (first name and last name) was already there and when I finally wanted to submit my request for support it said that my first name ( there are 2 for that) was not correct. I had the idea of cancelling the 2nd 'first name = only M. and then the request was accepted.
    What might be the reason for all that turmoil? I mean the refund for s.th. that I did not buy and then the non acceptance of my first name's data?
    I appreciate a comment, aimeeh

    Make an appointment at the genius bar.
    If you went without an appointment, then it would make sense that you could be turned away.

  • An app requires to contact the iTunes Store support

    I need to purchase something in-app but it told me to contact iTunes support to complete the transaction.
    I have yet it still says the same message. What should I do?

    How did you contact iTunes support and did they reply to you ? If it's been a couple of days then you could try contacting them again : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • In-App Purchase could not be completed?

    After making multiple in-app purchases this week I suddenly can't make purchases. I now just receive a message saying, "Your Purchase Could Not Be Completed." After that it goes to a screen that says, "Cannot connect to Itunes Store." I assume it's because I've made more purchases this week than I usually do so maybe it's a security thing but I'm not sure.
    Anyone know why this is happening? And better yet, if this happened to you, what fixed the problem? I'd rather not wait for support to get back to me on this...
    Thanks,
    Here are the exact images I received on my iPhone:

    I'm a fellow user, I don't know why the message appears. You are currently in the same country where your iTunes account is based ?
    The Purchases, BIlling & Redemption used to be an option on the screen after clicking on 'Contact iTunes Store Support', but I've just tried it and it looks like they've changed the screens again - as well as Purchases, Billing & Redemption, there were options for Account Management, Password And Security Questions, but it now looks like its just phone contact during limited hours. It looks like phone is now the only option on that page (there used to be email options), or you can try this form : https://ssl.apple.com/emea/support/itunes/contact.html

  • TS1702 your in-app purchase could not be completed

    What does this mean?!?!
    I tried purchasing the year subscription to the lose it app and I entered a card three times and it kept saying declined which I knew not to be true. When trying to use another card an error came up saying your in app purchase could not be completed please visit Apple iTunes Support. Can anyone help?

    Click here and request assistance. That message means to contact the iTunes Store staff and not to post in these boards.
    (98257)

  • HT3702 Tried to make an in-app purchase with new card information and they said purchase could not be made at this time and contact the iTune store for support. Can you tell me why?

    Trying to make an in-app purchase with new account information...purchase would not go thru...told me to contact the iTunes support.

    Nobody on these boards can. Click here and ask the iTunes Store staff for assistance.
    (101541)

  • TS1424 I get "Your request could not be completed" as soon as I try to open iTunes in th iPad

    I get "Your request could not be completed" as soon as I try to open iTunes in th iPad

    ok i figure it out ...
    i have 2 accounts, my USA account and MEXICAN account, i coulnd't access from my phone the USA itunes store ... so i did some steps that i read on others replies but it didn't work, so i log out my app store and then log in with my mexican account, then went to the itunes store app and it works totally fine with my mexican account, it show up everything so i had the opportunity to log out and close everything again, went to de apps store and log in with the usa account (the one that i use more) and then went to the itunes app and it works!! im so happy i did it heheheh ok, maybe im too excited but yeah ... i feel relief ... i was worry about that ... so hopefully this maybe useful for someone out there
    (and hopefully someone could understand my horrible english )
    1.- log out on app store (or either way Itunes ... the app that actually works as always)
    2.- log in with your other account on app store (i have USA and MEXICAN..USA was not working so i log in the MEXICAN acc)
    3.- go to itunes app and log out
    4.- close everything
    5.- log in on app store with the account that you are interested in ... (in my case USA)
    6.- went back to itunes y voala!!

  • HT201272 I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else.

    I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else. My phone is not syncing properly, I wanted to add another playlist to it that I created on my Mac. I pluged in my phone and made sure the playlist I wanted to add was checked to be on my phone when I synced.
    The playlist I wanted to add was "Country." It is clearly checked. I also wanted to add the "Recently Added" playlist, which I also checked before sycing. Currently, my phone only has the "Purchased" playlist and my "All Songs" playlist on it. When I hit sync, iTunes added another playlist automatically added another playlist to the list above and checked it. It was titled "ALL SONGS 1" and had ten fewer songs in it than the playlist I had created, "ALL SONGS" had. This playlist, however does not show up on my phone after syncing, nor does "Country" or "Recently Added." (Every time I sync, another playlist is created as "ALL SONGS 2, 3, 4, etc.") One of the songs (I have not, yet checked the other songs) that I purchased from within iTunes Radio shows up in the "ALL SONGS 1" on this screen:
    But does not show up anywhere else. This playlist does not show up anywhere but the two screens above. The ALL SONGS 1 or 2 playlists do not show up here:
    When I search for those song in my library, it shows that I do not have them:
    But if I go to the iTunes store, I get the play button and not the price of the song:
    This is what things look like from my phone's side of things:
    "Summertime Sadness," one of the songs I bought from iTunes Radio, does not show up in the iTunes store under purchased "All" or "Not on This iPhone"
    But, it does show up under "Recent Purchases"
    Also, this is what playlists are on my phone after syncing a million times:
    Only what was on there before I started any of this. "Summertime Sadness" and the other songs I bought from inside iTunes Radio, do not show up in either of these playlists. Please, help me.

    Hi Petrafin,
    Welcome to the Support Communities!
    The article below may be able to help you with this.
    Click on the link to see more details and screenshots.
    You can download your purchases directly to your computer.
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/HT2519
    Cheers,
    - Judy

  • The Web application at could not be found. Verify that you have typed the URL correctly. If the URL should be serving existing content, the system administrator may need to add a new request URL mapping to the intended application

    Hi,
    I have created on windows service to fetch sharepoint list ad update the list items.
    when i run this service in sharepoint server(where the sharepoint site is hosted),it is working fine. If i run the same service in another machine(sharepoint installed in this machine also). it is giving the below error
    The Web application at [URL] could not be found. Verify that you have typed the URL correctly. If the URL should be serving existing content, the system administrator may need to add a new request URL mapping to the intended application.
    Code snippet
    SPSite sharepointSite = null;
                SPWeb rootWeb = null;
                try
                    //SPList current = null, previous = null;
                    string colmId = ConfigurationManager.AppSettings[ID_COLM];
                    List<TaskEntity> list = new List<TaskEntity>();
                    sharepointSite = new SPSite(URL);
                    rootWeb = sharepointSite.OpenWeb();
                    SPList current = rootWeb.Lists[ConfigurationManager.AppSettings[OMEGA_REGISTRATION_LIST]];
                    WriteEventLog("current" + current.Items.Count.ToString());
                catch (Exception ex)
                    ExceptionMethod(ex);
                finally
                    sharepointSite = null;
                    rootWeb = null;
    I have pointed .net framework to 3.5 version and target palform as Any CPU. Please suggest me

    Hi mallela1,
    I also had similar issue couple of months back when I was trying to access a remote URL from a Windows service when the site does not exists in the server where service resides.
    You cannot access a remote url (even though it is SharePoint server and also in same network ) from server object model.
    SPSite can look in the current server only. here what is happening is SPSite will look for this in the current server DB and it is not finding this errror.
    So please dont use ServerObject model for accessing remote sites. You can use Client Object model for the code /requirement you have stated above.
    I wasted lot of time in finding a work around to make to work. It did not. So look for other options.
    Regards,
    Nandini

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