HT4009 Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?
Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?
You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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Hi,I was trying to buy an in-app purchase,but of successful. It keep pop up a message asking me to contact iTunes support to complete the transaction. What should it do?
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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Hi, I want to revert back to my old apple id password (6 digits). The complicated password now is not very user friendly to me.
Sorry I misinterpreted what it was that you want to do. The following gives the current password requirements: Security and your Apple ID - Apple Support
There isn't any way to have a 6 digit numerical password -- as you already found. With the amount of password hacking going on currently, I suspect that if you were able to change it back you would be putting your account at a significant risk. You are being forced, but I think Apple is doing that with good intentions and that it is in your interest. You can complain (provide feedback) at https://www.apple.com/feedback/icloud.html -
when i open my i3tunes on my computer i get an error message telling me that iTunes has stopped working..the message is as follows...Microsoft Visual C runtime library Program C:\program files (86) iTunes\iTunes.exe R6025 -Pure virtual function call.. How do i fix this
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
Purchase of Creative Cloud genre but the charge is 2 times and now I have 2 subscriptions
Greetings, a few weeks ago made the purchase of Creative Cloud genre but the charge is 2 times and now I have 2 subscriptions, I need to make the return of 1 product since this repeated but does not work if I click restore subscription.
I'm from Guatemala and chat support is not available for ayuder me solve my problem.
Thank YouSorry, This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
Firefox 33.0.2 on Windows 8.1 64 bit. Since upgrading Firefox, it no longer accepts URLs in the URL bar - it works if I have a bookmark, a link or from History, but not if I enter or paste a URL and hit <enter>, in which case nothing happens at all.
I have found that issue reported for Ubuntu (https://support.mozilla.org/en-US/questions/1011935?esab=a&as=aaq) but not for Windows. The solution there to change the keyboard is not feasible since it's a laptop with a built-in keyboard.
I did not have this issue with FF 28 (I finally upgraded because I was getting BSODs) and I don't have this issue with any other Browser on same platform.
Any help appreciated.
Thanks.Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
* Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
When the Firefox Safe Mode window appears, select "Start in Safe Mode".<br>
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem. -
I have an iPhone 4. I tried updating it tonight to iOS7 through my just updated iTunes. I received an error message telling me the update couldn't be completed. My phone then went to the screen asking me to connect to iTunes which can't see my phone. Help!!
micron12
Hi I had a simular problem with my iPhone 4 and iPad 3 and found that the USB connection on the computer was at fault so I moved the connection to a USB port on the Mother board.This curred my problem,see if ti works for you.
Windows 7 and windows XP -
When I download a movie I receive an error message telling me to try again later.
When I download a movie I receive an error message telling me to try again later. I have tried multiple times and can't get the movie to download. I have been charged for it but can't download it. I have downloaded other movies in the pat and they typically take a 8 hours or more on my high speed cable connection. I have loaded the latest software inot the Apple TV and it seems to be slower now. Any suggestons?
Welcome to the Apple Community.
Try unplugging the Apple TV for a few moments and trying again.
Sometimes if the download speed is too slow the Apple TV won't download, try checking your internet speed using speedtest.net -
I got billed for an in app purchase for an app thats not on my phone. What should I do ?
My Apple account is only one phone. I got charge ten dollars for in app purchases made my a toddler. I than removed that app. The app is gone. I wasn't even on my phone when I got a email saying I was billed for 3 in app purchases from an app thats not on my phone. What should I do or should I ask is their anything I can do ?
You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I am receiving an error message "an application has made an attempt to load the C runtime library incorrectly
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
My kids now each have an itouch, should we all have different apple ids even if I am paying for all itunes and app store purchases? what about icloud? I would like to share itunes and app purchases, but not necessarily photos...help please!
The recommended solution for most families is to share the same Apple ID for iTunes and App Store purchases, so you can share your purchases, but us different IDs for iMessage, FaceTime and iCloud. With this arrangement, each person can automatically download purchases made on the shared ID (by turning this feature on in Settings>iTunes & App Stores), while keeping their FaceTime calls, text messages and iCloud data (including photo stream) separated. There is no requirement that the ID you use for purchasing be the same as the ID you use for these other services.
This article: http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/. -
Hi I have a question about shooting in Raw with my Canon EOS 6d.
I'm in the process of learning photography and my goal was to start shooting in raw.
I have Photoshop CS5. When I tried to edit my images in raw I received an error message stating, "The photoshop camera raw plug-in did not recognize the format. If these files are from a camera, you may need to update your camera raw plug in."
In researching the issue I read that to edit in raw you need a camera model requirement of at least 7.3 which only works with CS6. My version of CS5 is 6.0.0.205. Being new to all this I see that my options are to upgrade to CS6 or convert by using DNG converter and paying a monthly fee. Two things I know nothing about and don't know which is would be more beneficial.
I'd appreciate any advise on which route to go and how upgrade and what it may cost. THANKS in advance!
HeatherIn researching the issue I read that to edit in raw you need a camera model requirement of at least 7.3 which only works with CS6.
That is correct. Your camera was first supported by Camera Raw 7.3. Camera Raw 7.3 will not work with CS5. You need CS6 or CC.
Being new to all this I see that my options are to upgrade to CS6 or convert by using DNG converter and paying a monthly fee. Two things I know nothing about and don't know which is would be more beneficial.
I'd appreciate any advise on which route to go and how upgrade and what it may cost.
It all depends on your preferred workflow and your budget.
Using the DNG converter is free. There is no monthly fee. You use the converter to convert all Raw files from the EOS 6D to DNGs then edit the DNGs in CS5. That's an extra step every time - every photo. Some people don't like the extra step. Others don't mind.
Camera raw, DNG | Adobe Photoshop CC
Or you can upgrade to CS6 (non-Cloud) and pay the upgrade fee
Creative Suite 6
Or join the Cloud and pay the monthly fee
Or join the Photoshop Photography Program (US9.99/month) and get PS CC+LR -
HT204088 What do I do if I think I've been double-billed for an in-app purchase?
What do I do if I think I've been double-billed for an in-app purchase?
The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
Refunds from the App Store or iTunes Store
Hope it works out for you (: -
Every time I try to downlaod update to itunes. I receive an error message. any ideas? I want to update my iphone 4 and each time it requires the installation of newest itunes version?
i am having the same problem, my error message is that basically it (connection) has timed out! i have tried all day to get it to go thur
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HT204266 I have been billed for an in app purchase I didn't make how do I get a refund please
I have been billed for an in app purchase I didn't make how do I get a refund please
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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