HT4009 Refund an app purchase

How CAN i get a refund after i purchase an app i do Not like?

iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store - Apple states all sales are final, but you can always ask nicely.

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HT4009 refund in app purchase

How can I request a refund for an in app purchase? My son hit the "buy" button for a $100 purchase rather than the "cancel" button.
I am baffled as to why it did not ask him for a password. A free app requires a password, yet a $100 purchase does not?????
Please advise.

First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPad. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
http://support.apple.com/kb/HT4213
As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
Good luck.

HT4009 Refund in app purchase - TomTom

The TomTom app screwed me over and charged me 4 times for HD Traffic within the space of 2 days. What a joke.
The biggest joke is clicking 'Report a problem' in itunes and through email and all Apple gives you is a general standard communities page. What a waste of time and just shows how much care Apple have with sorting problems out.
Searching refund on Apples website also returns ZERO back. Funny that.
Does anyone know if I should contact Apple or TomTom. No where in itunes does TomTom have a "report a problem" button, funny that!

I have exactly the same issue. I was billed 4 times for the traffic update. I have complained on the tomtom forum and they have admitted it was a problem with the app but they would try to contact apple to get them to issue refunds. that was a week ago and no update since. I think it's really incredible that companies like Apple and TomTom can't just issue a refund quickly when it is blatantly an error on their part. At the very least there should be a daily uodate on progress and not just hoping we go away and accept it
link to TomTom forum discussing this is below:
http://discussions.tomtom.com/t5/TomTom-App-for-iPhone-iPad/HD-Traffic-on-iphone /m-p/398806/highlight/false#M4799

HT4009 Refunding an App Store purchase

Refunding of App Purchase:
I have been using an application on my iPhone called "Keeper Security" for several months with no problems.
Today while using the application I got a pop up IN the application telling me I was "unprotected" and that I needed to "upgrade" the account to stay protected.
The application stated that I would be able to "backup" my account and password lists stored IN the application to my computer for backup if I "upgraded."
The "upgrade" was $9.99 [and turns out PER YEAR]. I "upgraded" the application VIA the application itself and was charged the $9.99.
I went to the SYNC options and it told me that I needed to download the desktop software to make the SYNC possible.
I proceed to the Security Keeper website and pick my Mac OS and download the software.
I then install the Security Keeper desktop application, launch my iPhone Security Keeper application and attempt to SYNC my data.
The desktop application THEN tellms me that the iPhone is "NOT AUTHORIZED" to SYNC and that I need to BUY an ADDITIONAL License.
The ADDITIONAL License is ANOTHER $9.99 a YEAR.
So be simply be able to SYNC the data on the iPhone app to my desktop they are telling me I need 2 Licenses at $9.99 EACH per YEAR - thats $20 a year to simply SYNC my data on MY OWN DEVICES.
This is a RUSE and a pathetic MONEY GRAB from the Security Keeper company. I was misinformed and misled into buying the app based on lies of things it would supposedly do when in fact it does NONE of what it states and ONLY does what it says when you BUY MORE products and services from them.
I DO NOT want the application on EITHER device now - I will find a more suitable option for my needs.
Once I found all this out, of course AFTER I PAID the money to them, I immediately contacted the company support team who told me they CANNOT refund anything at all - that I need to contact ANOTHER company who does NOT respond.
I need to know how I can get a REFUND from Apple [iTunes or the App Store] for that application purchase and the purchase amount of $9.99.
I have been with Apple for years and have bought and downloaded hundreds of applications and have NEVER experienced anything like this - EVER.
Thank you in advance for your assistance.
Best Reagrds,
Joseph

http://www.apple.com/support/itunes/contact/

I need tp refund In-app-purchased that I paid but it can't download.

I need tp refund In-app-purchased that I paid but it can't download. but i tried to report problem and it not wor. please help. Thank you.

We are not psychic... You don't tell us what country's store you are using or even what the app is...
Go to the App store in iTunes. Find the page for the app, and click the link for the developers web site.

HT4009 How to get of Refund In app purchase made in error

My 6 year old son somehow managed to download £8.17 of in app purchases on sonic dash today!!
how do I get a refund for these??
thanks
chris

Purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again you can turn off in-app purchases on your iPad via Settings > General > Restrictions, and you can require your password to be entered for every download.

HT4009 I can't seem to find a place to request a refund for app purchased from the iTunes store. Can anyone help?

I downloaded an app and tried to make an in-app purchase. When I did so, the app said it could not finish the transaction, but it didn't say why. However, I got a statement from iTunes and see that I have been charged for the in-app purchase for the service, even though the app itself still says I have not subscribed. Does anyone know how I get a refund?
Any help you can provide would be greatly appreciated.
Thanks.
Michelle

Thanks! I'll try it. I didn't know you could just contact support.
Michelle

How do I get apple to refund unauthorised app purchases worth over $150

i have had unauthorised app purchases by an unknown person charged to my visa card worth over $150 in the last few days. I urgently need these to be reversed

Click here and ask the iTunes Store staff for a refund, or contact the card's issuer and dispute the charge.
(116684)

Refund in-app purchase.

A while ago I tried making a one-time in-app purchase. Since it kept on giving me an error saying 'purchase cannot be completed', I deleted the app. Yesterday I reinstalled it, and to my shocking surprise it suddenly purchased all my previous attempts to buy the in-app purchase! I never asked for this, I simpely tried again after a failed purchase that specifically said that the purchase wasn't completed yet, and now I'm stuck with a big bill. How do I get this refunded?

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

How to refund in app purchase?

I want to cancel in app purchase (diamond dash's gold in facebook game), how can i do? please advise.
Thanks.

Hi..
You can turn off In-App subscriptions > iTunes Store: Purchasing and managing auto-renewing subscriptions
But as far as a refund goes, Apple's policy states that, "all sales are final" > iTUNES STORE - TERMS AND CONDITIONS

HT4009 20$ in app purchase never received?

In app purchase paid but never received? No answer from G5 Entertainment or iTunes either, 20$ paid for absolutely nothing, how can I request a refund? I have written two emails to iTunes as well as an email to G5, what a scam!

Trtls88 wrote:
Thanks for that link!
You're Welcome.
Trtls88 wrote:
I hope this works, I will return to give you a check mark as soon as they answer.
You should hear from them within 24 hours.
Good Luck.

HT4009 Reverse in app purchase accident?

My 4 year old son jus purchased over $100 on in app purchase. How do I get the new purchases reversed?

You can try contacting iTunes support via this page and see if they will credit or refund you : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
To try and stop it happening again by turning them off on your iPad via Settings > General > Restrictions > In-App Purchases 'off', and you should also have a Require Password setting on the Restrictions screen which you can set to 'Immediatetely'

HT204088 How to Receive a credit refund for app purchase

I need to know who can I contact to receive a credit refund for an app purchased on my daughter's iPad.

Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

HT1933 Who do we contact regarding refunding in app purchases?

After reading throughout the day about the refunding of in app purchases made by my kids, I'm wondering who I get ahold of to start the ball rolling. My kids play Smurf Village and Dragonvale, along with that Charlie Brown app also. All of which have cost me a pretty penny because of the 15 minute window. I've always just lectured strictly and told them not to do it again. Kids will be kids.

As to requesting a refund, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to contact the iTunes Store and make your request.
Regards.

HT4009 Accidental In-App Purchase - Howto cancel ?

Hello Everyone...
my nephew was over for a visit and he started playing with my ipad. Since this is not happening regularly I didn't activate restrictions on this device. After I downloaded this game for him the password remained active. Within this period he managed to perform an In-app purchase (he cannot even read) of $99.90.
I failed to contact the app developer. I failed to get apple support (issue cannot be helped at the current moment, try again later)
Does anybody know if there is a way to cancel this purchase other than blocking the transaction on my credit card?
Help is greatly appreciated! Thanks!

My 5 year old did the same thing! In the new iOS6, it automatically fills in your password. I hope someone has an answer!!

HT4009 Refund an app purchase

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