HT4009 Refunding an App Store purchase
Refunding of App Purchase:
I have been using an application on my iPhone called "Keeper Security" for several months with no problems.
Today while using the application I got a pop up IN the application telling me I was "unprotected" and that I needed to "upgrade" the account to stay protected.
The application stated that I would be able to "backup" my account and password lists stored IN the application to my computer for backup if I "upgraded."
The "upgrade" was $9.99 [and turns out PER YEAR]. I "upgraded" the application VIA the application itself and was charged the $9.99.
I went to the SYNC options and it told me that I needed to download the desktop software to make the SYNC possible.
I proceed to the Security Keeper website and pick my Mac OS and download the software.
I then install the Security Keeper desktop application, launch my iPhone Security Keeper application and attempt to SYNC my data.
The desktop application THEN tellms me that the iPhone is "NOT AUTHORIZED" to SYNC and that I need to BUY an ADDITIONAL License.
The ADDITIONAL License is ANOTHER $9.99 a YEAR.
So be simply be able to SYNC the data on the iPhone app to my desktop they are telling me I need 2 Licenses at $9.99 EACH per YEAR - thats $20 a year to simply SYNC my data on MY OWN DEVICES.
This is a RUSE and a pathetic MONEY GRAB from the Security Keeper company. I was misinformed and misled into buying the app based on lies of things it would supposedly do when in fact it does NONE of what it states and ONLY does what it says when you BUY MORE products and services from them.
I DO NOT want the application on EITHER device now - I will find a more suitable option for my needs.
Once I found all this out, of course AFTER I PAID the money to them, I immediately contacted the company support team who told me they CANNOT refund anything at all - that I need to contact ANOTHER company who does NOT respond.
I need to know how I can get a REFUND from Apple [iTunes or the App Store] for that application purchase and the purchase amount of $9.99.
I have been with Apple for years and have bought and downloaded hundreds of applications and have NEVER experienced anything like this - EVER.
Thank you in advance for your assistance.
Best Reagrds,
Joseph
http://www.apple.com/support/itunes/contact/
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Process: Adobe Premiere Elements 11 Editor [5141]
Path: /Applications/Adobe Premiere Elements 11 Editor.app/Contents/MacOS/Adobe Premiere Elements 11 Editor
Identifier: com.adobe.pre11editor
Version: 11.0 (11.0)
App Item ID: 571585871
App External ID: 11641629
Code Type: X86-64 (Native)
Parent Process: launchd [157]
Responsible: Adobe Premiere Elements 11 Editor [5141]
User ID: 501
Date/Time: 2014-04-20 08:24:56.564 +1000
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: F091BB12-304B-D489-9798-82ED596F7520
Sleep/Wake UUID: 8CA424A3-D150-4BB2-B3F6-FE448EF70EFB
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff96608a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8e0dedc0 nanosleep + 200
2 libsystem_c.dylib 0x00007fff8e0decb2 usleep + 54
3 com.adobe.ExporterQuickTimeHost.framework 0x000000011f523463 0x11f521000 + 9315
4 com.adobe.ExporterQuickTimeHost.framework 0x000000011f528264 xSDKExport + 1476
5 com.adobe.ExporterQuickTimeHost.framework 0x000000011f527cdb xSDKExport + 59
6 com.adobe.ExporterHost.framework 0x0000000103ad679f ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 241055
7 com.adobe.ExporterHost.framework 0x0000000103ad7555 ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 244565
8 com.adobe.ExporterHost.framework 0x0000000103ad719b ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 243611
9 com.adobe.ExporterHost.framework 0x0000000103a95011 ML::ExporterFactory::ShutdownAMEPlugins() + 337
10 com.adobe.PluginSupport.framework 0x00000001032cdc0c ML::AddPluginsToBlacklist(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 5612
11 com.adobe.PluginSupport.framework 0x00000001032d1cdc ML::ClearPluginCache() + 3084
12 com.adobe.PluginSupport.framework 0x00000001032d3034 ML::LoadPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 2420
13 com.adobe.PluginSupport.framework 0x00000001032eee7e ML::PluginSupport::LoadAllPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 334
14 com.adobe.PluginSupport.framework 0x00000001032f07b9 ML::PluginSupport::LoadAllPlugins(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 73
15 com.adobe.Mezzanine.framework 0x0000000104e98484 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 8964
16 com.adobe.Mezzanine.framework 0x0000000104e9cb96 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 27158
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19 com.adobe.Frontend.framework 0x00000001056ae8be unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 276334
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22 com.adobe.Startup.framework 0x000000010584e0c9 unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 7689
23 com.adobe.pre11editor 0x000000010000343a 0x100000000 + 13370
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25 com.adobe.pre11editor 0x00000001000032a8 0x100000000 + 12968
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff96609662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8bdc843d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8bdc8152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.ASLFoundation.framework 0x000000010181d6f0 ASL::AsyncFileReader::AsyncFileReader() + 304
6 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
7 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff96608a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8e0dedc0 nanosleep + 200
2 ScriptLayer 0x000000010a78a4cb MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 487947
3 ScriptLayer 0x000000010a77637e MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 405694
4 ScriptLayer 0x000000010a78a836 MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 488822
5 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 8:: Dispatch queue: com.apple.root.default-priority
0 libobjc.A.dylib 0x00007fff9498d0e6 objc_release + 22
1 libobjc.A.dylib 0x00007fff9498c65a (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 502
2 libdispatch.dylib 0x00007fff8bdc80ea _dispatch_root_queue_drain + 402
3 libdispatch.dylib 0x00007fff8bdc9193 _dispatch_worker_thread2 + 40
4 libsystem_pthread.dylib 0x00007fff977b1ef8 _pthread_wqthread + 314
5 libsystem_pthread.dylib 0x00007fff977b4fb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff96608e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff977b1f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff977b4fb9 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff9660964a kevent + 10
1 com.adobe.dvatransport.framework 0x000000010199796e boost::asio::detail::kqueue_reactor<false>::run(bool) + 478
2 com.adobe.dvatransport.framework 0x0000000101998a25 boost::asio::detail::task_io_service<boost::asio::detail::kqueue_reactor<false> >::run(boost::system::error_code&) + 517
3 com.adobe.dvatransport.framework 0x0000000101975abc SkyConnectionEnv::MainLoop() + 76
4 com.adobe.dvatransport.framework 0x0000000101975b29 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9
5 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
6 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff96608e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff977b1f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff977b4fb9 start_wqthread + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 20:: ace
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.CameraRaw 0x000000011e094bb6 0x11de37000 + 2481078
6 com.adobe.CameraRaw 0x000000011e094843 0x11de37000 + 2480195
7 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 21:: ace
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.CameraRaw 0x000000011e094bb6 0x11de37000 + 2481078
6 com.adobe.CameraRaw 0x000000011e094843 0x11de37000 + 2480195
7 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 22:: ace
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c947800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c9479ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c918145 MPWaitOnQueue + 192
5 com.adobe.CameraRaw 0x000000011e094bb6 0x11de37000 + 2481078
6 com.adobe.CameraRaw 0x000000011e094843 0x11de37000 + 2480195
7 com.apple.CoreServices.CarbonCore 0x00007fff8c9186c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 23:: cr_scratch
0 libsystem_kernel.dylib 0x00007fff96608716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff977b2c3b _pthread_cond_wait + 727
2 com.adobe.CameraRaw 0x000000011e38ed0a 0x11de37000 + 5602570
3 com.adobe.CameraRaw 0x000000011e3331d2 0x11de37000 + 5226962
4 com.adobe.CameraRaw 0x000000011e1b8db9 0x11de37000 + 3677625
5 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 24:
0 libsystem_kernel.dylib 0x00007fff96604a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff96603d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8ad62155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8ad61779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8ad610b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff8ae16811 CFRunLoopRun + 97
6 com.adobe.dvacore.framework 0x00000001000eb359 dvacore::threads::RunPlatformEventLoop() + 89
7 com.adobe.dvacore.framework 0x00000001000f0f71 dvacore::threads::(anonymous namespace)::EventLoopExecutor::EventLoopMain(dvacore::threads::SyncPoint&) + 177
8 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
9 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
10 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
11 libsystem_pthread.dylib 0x00007fff977b0899 _pthread_body + 138
12 libsystem_pthread.dylib 0x00007fff977b072a _pthread_start + 137
13 libsystem_pthread.dylib 0x00007fff977b4fc9 thread_start + 13
Thread 25:
0 libsystem_kernel.dylib 0x00007fff96608e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff977b1f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff977b4fb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000004 rbx: 0x0000000000000000 rcx: 0x00007fff5fbfd4b8 rdx: 0x0000000000000001
rdi: 0x0000000000000b03 rsi: 0x0000000000000000 rbp: 0x00007fff5fbfd4f0 rsp: 0x00007fff5fbfd4b8
r8: 0x0000000000000001 r9: 0x0000000000000000 r10: 0x0000000000000001 r11: 0x0000000000000246
r12: 0x0000000103b3a674 r13: 0x0000000000000008 r14: 0x0000000000000000 r15: 0x00007fff5fbfd500
rip: 0x00007fff96608a3a rfl: 0x0000000000000247 cr2: 0x00000000410ee000
Logical CPU: 0
Error Code: 0x0200014e
Trap Number: 133
Binary Images:
0x100000000 - 0x100003ff7 +com.adobe.pre11editor (11.0 - 11.0) <112DB9EB-9263-D15F-2AA9-1F2736FF5020> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/MacOS/Adobe Premiere Elements 11 Editor
0x100009000 - 0x100010fff +com.adobe.boostdatetime.framework (boost_date_time version 11.0.0 - 11.0.0.0) <F535838A-7210-CD33-0D0D-A3F6B7F1F39C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x10002c000 - 0x100034ff7 +com.adobe.boostthreads.framework (boost_threads version 11.0.0 - 11.0.0.0) <17CE347E-0989-4F42-D597-BE689D9FE9F6> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x10004b000 - 0x1001defe7 +com.adobe.dvacore.framework (dvacore version 11.0.0 - 11.0.0.0) <56B15387-2769-C071-972F-09D56755DD98> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x1003e2000 - 0x100748fef +com.adobe.dvaui.framework (dvaui version 11.0.0 - 11.0.0.0) <20ED994B-541F-A9BF-2A8E-35D9DD46CE41> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
0x100c07000 - 0x100cbfff7 +com.adobe.dvaworkspace.framework (dvaworkspace version 11.0.0 - 11.0.0.0) <C8A444F2-062A-979F-EEC6-7AF728579721> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaworkspace.framework/Versions/A/dvaworkspace
0x100dea000 - 0x100ea4fff +com.adobe.exo.framework (exo version 11.0.0 - 11.0.0.0) <CF225A6B-89A8-F9B4-BA0A-ADE4D1C5D7F0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/exo.framework/Versions/A/exo
0x101008000 - 0x1010f9fe7 +com.adobe.dvaeve.framework (dvaeve version 11.0.0 - 11.0.0.0) <58D8036B-BBA0-A419-A74F-05FD3C4F3264> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaeve.framework/Versions/A/dvaeve
0x10126e000 - 0x1012b2fff +com.adobe.dvatemporalxmp.framework (dvatemporalxmp version 11.0.0 - 11.0.0.0) <6C2B7858-4DA3-BA37-FD6C-D02F10ECDE95> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvatemporalxmp.framework/Versions/A/dvatemporalxmp
0x1012da000 - 0x101338ffd +com.adobe.AdobeXMPCorePD (Adobe XMP Core 5.2 -c 3 - 61.141987) <37A7128D-857A-F1CF-A00D-497983A42017> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x101348000 - 0x1013ecfef +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.2 -f 17 - 61.141987) <C504760D-5727-CC17-08BD-74688712F2C4> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x101422000 - 0x101641fff +com.adobe.UIFramework.framework (1.0) <2A6FE1F9-6551-F7DB-747B-A79839FD2C1B> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/UIFramework.framework/Versions/A/UIFramework
0x10178f000 - 0x1017b0fff +com.adobe.dvamediatypes.framework (dvamediatypes version 11.0.0 - 11.0.0.0) <87127579-51DD-B546-16A1-145E6CFA58AB> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvamediatypes.framework/Versions/A/dvamediatypes
0x1017dc000 - 0x1017ddfff +com.adobe.PRM.framework (PRM version 6.0.0 - 6.0.0.0) <659F1D10-FD66-448C-8EBD-49003E5DF0A1> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/PRM.framework/Versions/A/PRM
0x1017e2000 - 0x10184cff7 +com.adobe.ASLFoundation.framework (ASLFoundation version 6.0.0 - 6.0.0.0) <261E186F-5577-F25D-6978-8024BFDFC7F8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ASLFoundation.framework/Versions/A/ASLFoundation
0x1018f9000 - 0x10190ffff +com.adobe.ASLMessaging.framework (ASLMessaging version 6.0.0 - 6.0.0.0) <28925052-00CE-065A-A3AE-88E44A217EF2> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ASLMessaging.framework/Versions/A/ASLMessaging
0x10191f000 - 0x101920fff +com.adobe.MediaCore.Frameworks.Memory (1.0 - 1.0) <5C64DB58-4E47-FA6E-36E6-B850B8D0AF4D> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/Memory.framework/Versions/A/Memory
0x101925000 - 0x101937ff7 +com.adobe.ASLUnitTesting.framework (ASLUnitTesting version 6.0.0 - 6.0.0.0) <18E22F0F-78DD-56DC-CC2A-39A30C7C72E8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ASLUnitTesting.framework/Versions/A/ASLUnitTesting
0x101943000 - 0x101944fff +com.adobe.boostsystem.frameworkk (boost_system version 11.0.0 - 11.0.0.0) <99C2C43C-E42B-0F96-D4F2-A01490855A0C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
0x10194e000 - 0x1019c6fff +com.adobe.dvatransport.framework (dvatransport version 11.0.0 - 11.0.0.0) <6217A016-0BD1-8C0E-2650-06E833A1D1E0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvatransport.framework/Versions/A/dvatransport
0x101a5e000 - 0x101a9eff7 +com.adobe.dvamarshal.framework (dvamarshal version 11.0.0 - 11.0.0.0) <2F808FA0-48E2-0EB6-F79E-D3FDFC3591B0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvamarshal.framework/Versions/A/dvamarshal
0x101b3c000 - 0x101d2dff7 +com.adobe.dynamiclink.framework (dynamiclink version 11.0.0 - 11.0.0.0) <136F8033-8F42-950D-D9E4-3887C21740A8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dynamiclink.framework/Versions/A/dynamiclink
0x101eb2000 - 0x101ef2ff7 +com.adobe.MediaFoundation.framework (MediaFoundation version 6.0.0 - 6.0.0.0) <307A738A-8158-6675-3ABD-2CE3EEC9A17E> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/MediaFoundation.framework/Versions/A/MediaFoundation
0x101f17000 - 0x101f98ff7 +com.adobe.AudioRenderer.framework (AudioRenderer version 6.0.0 - 6.0.0.0) <34A9EE22-F6D8-9870-52E7-22BA0D1D197E> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AudioRenderer.framework/Versions/A/AudioRenderer
0x101fc9000 - 0x101ff4fff +com.adobe.dvacaptioning.framework (dvacaptioning version 11.0.0 - 11.0.0.0) <E71B52D1-B789-F4D7-2B52-5B5F3F80C0FB> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvacaptioning.framework/Versions/A/dvacaptioning
0x10202d000 - 0x102b72fef +com.adobe.Backend.framework (Backend version 6.0.0 - 6.0.0.0) <01006B55-0960-E93D-D6F6-6056DB2D79A0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/Backend.framework/Versions/A/Backend
0x102f9e000 - 0x10316dfef +com.adobe.ImageRenderer.framework (ImageRenderer version 6.0.0 - 6.0.0.0) <604E0D1E-2542-75F1-938B-07D16B686980> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ImageRenderer.framework/Versions/A/ImageRenderer
0x1031e8000 - 0x103229ff7 +com.adobe.MLFoundation.framework (MLFoundation version 6.0.0 - 6.0.0.0) <290D1062-077C-AC59-C172-B3709A476583> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/MLFoundation.framework/Versions/A/MLFoundation
0x103251000 - 0x1032a2fff +com.adobe.VideoFrame.framework (VideoFrame version 6.0.0 - 6.0.0.0) <687AA939-909A-1F5D-2971-584DFCFE0460> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/VideoFrame.framework/Versions/A/VideoFrame
0x1032c5000 - 0x103300ff7 +com.adobe.PluginSupport.framework (PluginSupport version 6.0.0 - 6.0.0.0) <D85AD8C1-C5EC-3EF1-0087-1FEAFF50582C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/PluginSupport.framework/Versions/A/PluginSupport
0x103322000 - 0x103360fff +com.adobe.SweetPeaSupport.framework (SweetPeaSupport version 6.0.0 - 6.0.0.0) <30B94A5C-0DAB-30FF-A4E7-B135084BF465> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/SweetPeaSupport.framework/Versions/A/SweetPeaSupport
0x103384000 - 0x1033c7ff7 +com.adobe.AudioSupport.framework (AudioSupport version 6.0.0 - 6.0.0.0) <AD21BD8D-AEE3-33AC-B3B3-593C8F8E2B7A> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AudioSupport.framework/Versions/A/AudioSupport
0x1033e7000 - 0x1033eaff7 +com.adobe.MediaUtils.framework (MediaUtils version 6.0.0 - 6.0.0.0) <1811B566-DBB1-D879-8AFD-16C88AB0E91A> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/MediaUtils.framework/Versions/A/MediaUtils
0x1033ef000 - 0x10340cff7 +com.adobe.AudioFilterHost.framework (AudioFilterHost version 6.0.0 - 6.0.0.0) <BCE9931F-0493-B559-02F5-EAEC12AFAE04> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AudioFilterHost.framework/Versions/A/AudioFilterHost
0x10341d000 - 0x103456fef +com.adobe.AudioFilters.framework (AudioFilters version 6.0.0 - 6.0.0.0) <FAABD66B-333C-2799-0A1F-BF8310EC8B70> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AudioFilters.framework/Versions/A/AudioFilters
0x1034a4000 - 0x1035ceff7 +com.adobe.VideoRenderer.framework (VideoRenderer version 6.0.0 - 6.0.0.0) <181A982C-5AE5-8171-0487-6115AF66FE35> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/VideoRenderer.framework/Versions/A/VideoRenderer
0x10363a000 - 0x1037c7ff7 +com.adobe.ImporterHost.framework (ImporterHost version 6.0.0 - 6.0.0.0) <3CC3CB94-1F6D-B772-7ED9-64E358DA78E2> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ImporterHost.framework/Versions/A/ImporterHost
0x103860000 - 0x10393bff7 +com.adobe.VideoFilterHost.framework (VideoFilterHost version 6.0.0 - 6.0.0.0) <21D71210-D836-1C1E-C49E-B7232D1AA32B> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/VideoFilterHost.framework/Versions/A/VideoFilterHost
0x10397d000 - 0x103a10ff7 +com.adobe.TimeWarpFilter.framework (TimeWarpFilter version 6.0.0 - 6.0.0.0) <80B8AD0E-ADF0-27DE-CB65-101F7FE31BB5> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/TimeWarpFilter.framework/Versions/A/TimeWarpFilter
0x103a3e000 - 0x103b12fe7 +com.adobe.ExporterHost.framework (ExporterHost version 6.0.0 - 6.0.0.0) <9325D6F4-4EF7-65A0-6392-51CBBE189971> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ExporterHost.framework/Versions/A/ExporterHost
0x103b63000 - 0x103be5ff7 +com.adobe.PlayerHost.framework (PlayerHost version 6.0.0 - 6.0.0.0) <F4C33FE5-0CE3-8626-4488-16700BBD2ED8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/PlayerHost.framework/Versions/A/PlayerHost
0x103c21000 - 0x103c95fff +com.adobe.RecorderHost.framework (RecorderHost version 6.0.0 - 6.0.0.0) <86ADD28A-4C3B-56DD-DCA6-99967A22F5AC> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/RecorderHost.framework/Versions/A/RecorderHost
0x103cd3000 - 0x103ce2ff7 +com.adobe.ProjectConverterHost.framework (ProjectConverterHost version 6.0.0 - 6.0.0.0) <3D28153A-CB17-AB1B-8BE2-B12435D9C6D2> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ProjectConverterHost.framework/Versions/A/ProjectConverter Host
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0x103d08000 - 0x103d20ff7 +com.adobe.AMEAppFoundation.framework (AMEAppFoundation version 5.5.0 - 5.5.0.0) <996818F1-D6FA-F732-031A-ADD27DBE2C65> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AMEAppFoundation.framework/Versions/A/AMEAppFoundation
0x103d4b000 - 0x103d6efff +com.adobe.PostEncodeHost.framework (PostEncodeHost version 5.5.0 - 5.5.0.0) <92BF0E76-DDB7-E086-C287-DDC8769BE892> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/PostEncodeHost.framework/Versions/A/PostEncodeHost
0x103da4000 - 0x103dc1fff +com.adobe.BIB (AdobeBIB 1.2.02.12659 - 1.2.02.12659) <6819BA1B-DF86-5EE8-C777-4E011D616A39> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x103dcd000 - 0x103e6dfef +com.adobe.AdobeScCore (ScCore 4.1.28 - 4.1.28.13048) <83CA2291-5B56-AB69-AF81-A1FBD64AA937> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x103eb6000 - 0x103f5affb +com.adobe.AdobeExtendScript (ExtendScript 4.1.28 - 4.1.28.13048) <3022B3E5-07EC-A68B-5E75-41996620745F> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScript
0x103fbf000 - 0x104016ff7 +com.adobe.BravoInitializer.framework (BravoInitializer version 6.0.0 - 6.0.0.0) <F7317B8D-734B-D680-3D75-4B2C3652A998> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/BravoInitializer.framework/Versions/A/BravoInitializer
0x10403a000 - 0x104178ff7 +com.adobe.ACE (AdobeACE 2.18.00.12659 - 2.18.00.12659) <50F24A33-D8E9-5F39-22C8-75B097EE97B8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1041a3000 - 0x1044ecfe7 +com.adobe.AGM (AdobeAGM 4.20.67.7392 - 4.20.67.7392) <8A8CBAD1-8538-7DC3-CEF9-3C93854A777A> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1045c5000 - 0x1048f6fe7 +com.adobe.CoolType (AdobeCoolType 5.07.124.12659 - 5.07.124.12659) <C36D0E60-9ACD-1302-CBDC-07722DD97DE9> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x104998000 - 0x104a5cfff +com.adobe.AMEWrapper.framework (AMEWrapper version 5.5.0 - 5.5.0.0) <86794D90-C3B7-2592-83BF-98CCD1687028> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AMEWrapper.framework/Versions/A/AMEWrapper
0x104b38000 - 0x104c59fff +com.adobe.EncoderHost.framework (EncoderHost version 5.5.0 - 5.5.0.0) <EFBDAE9F-9F23-E6C7-9762-D26F4B8BD5B4> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/EncoderHost.framework/Versions/A/EncoderHost
0x104d71000 - 0x105430ff7 +com.adobe.Mezzanine.framework (1.0) <F55E943A-B681-AFA9-F228-40869CE37908> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/Mezzanine.framework/Versions/A/Mezzanine
0x10563e000 - 0x105796ff7 +com.adobe.Frontend.framework (1.0) <DBDEBEFE-D66B-5825-5BFD-0C0E7722338E> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/Frontend.framework/Versions/A/Frontend
0x105844000 - 0x10587bff7 +com.adobe.Startup.framework (1.0) <3FD3E72C-7E3E-4A7A-A0FE-C6FB965CE683> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/Startup.framework/Versions/A/Startup
0x10588e000 - 0x1058a8ff7 +com.adobe.ahclientframework (1.7.0.56 - 1.7.0.56) <C1C5DE5C-39AB-0871-49A6-FA3449D39B8A> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x1058b2000 - 0x1058beff7 +com.adobe.boostsignals.framework (boost_signals version 11.0.0 - 11.0.0.0) <3E44FDC6-256A-5E03-C42A-8B7581B73F47> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_signals
0x1058d7000 - 0x105baffe6 +libxerces-c-3.0.dylib (0) <46020284-EEA8-7D7B-388C-BF23A318C997> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/libxerces-c-3.0.dylib
0x105d30000 - 0x105d57ff1 +com.mainconcept.mc-enc-dv (8.5 - 8.5.0.70720) <6852E5C4-06F1-3F75-B2F7-4B2E1A30CBB8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/mc_enc_dv.framework/Versions/A/mc_enc_dv
0x105d6d000 - 0x105d9aff7 +com.adobe.amefoundation.framework (amefoundation version 5.5.0 - 5.5.0.0) <46FAF7E1-4901-BEC9-FDCE-925E07A2E625> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/amefoundation.framework/Versions/A/amefoundation
0x105de6000 - 0x105e10fff +com.adobe.ameproperties.framework (ameproperties version 5.5.0 - 5.5.0.0) <676974BE-F882-A63D-9A24-29477476ED6C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ameproperties.framework/Versions/A/ameproperties
0x105e64000 - 0x105e85fff +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <57E822F5-271D-A9EE-A92C-88C8835DCC68> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x105e94000 - 0x105e98ff7 +com.adobe.AppServices.framework (AppServices version 5.5.0 - 5.5.0.0) <4ADF8A9F-9EB0Go to your username>library>preferences and delete com.adobe.PhotoshopElements.plist. That library is hidden, so to see it, click the Go menu in the Finder and hold down the Option key and it will appear below the little house for your user account. While you are in there go to the Saved Application States folder and delete anything pertaining to PSE.
Repair permissions and try again. -
How to transfer App Store purchase applications from my iPhone with apple I'd to my iPad
How to transfer App Store purchase applications from my iPhone with apple I'd to my iPad without entering apple is to iPad. My iPad is at remote location
Your post is unclear.
ramtirath wrote:
... without entering apple is to iPad. ...
What does this mean..?
What are trying to achieve..?
Download Past Purchases > http://support.apple.com/kb/HT2519 -
Getting a non-email Receipt from Mac App Store purchase
I bought something on the app store today and realized the email that Apple has for me is not valid anymore (hotmail from years ago that I don't use). Any way to get my receipt for the app store purchase for a reimbursement without relying on email?
Yes, app store is available - but not with systems updates on MacOS 10.7.4
I tried on a MacBook with 10.7.2 and it was able to connect. After now updating, the connection to app store is impossible,
And it's only one installation - the installation of MacOS 10.7.4 Combo Update and it killed
For some, it seems to help to reset manually the certificate settings... for others, it seems to work with the ocspd preferences... next seems to solve it by doing both in combination and for others nothing helps.
So I think, we need a fix - because I think, it's a problem in the latest OS update. -
TS1702 Who do I speak to regarding an App Store purchase issue ?
Who do I speak to regarding an App Store purchase issue ?
Contact Support
http://www.apple.com/support/itunes/contact/ -
How can I delete the app store purchased history?
The game shows up in app store(purchased) even after I deleted it. How can I remove it from the purchased history?
It can't be removed from your purchase history as that is permanently maintained by the iTunes store. However, you can hide it in iTunes on your computer as explained here: http://support.apple.com/kb/HT4919, after which it will no longer appear in your history on your iPod unless you unhide it in iTunes.
-
HOW DO I HIDE & UNHIDE APPS PURCHASED IN APPS STORE PURCHASES LIST ON MY MAC
HOW DO I HIDE & UNHIDE APPS PURCHASED IN APPS STORE PURCHASES LIST ON MY MAC? MAVERICKS 10.9.5...
You need to reach level 3 (500 points) to add a custom avatar.
As you collect reputation points, your status level increases and you receive additional privileges.
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Privilege
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Report posts
3
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Upload a custom avatar
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Attend conference calls
5
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8,000
Access the virtual MVP lounge. Attend in-person Communities meetups.
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80,000+ -
I can't update my apps even when I do App Store>purchased> select all...... It don't work for me
When you tap on All at the top. That shows all of you purchased apps. You still have to manually go through each letter (on the left side) and look through every page of apps in order to find the apps that need an update. It is a pain and its time consuming, but that's how you have to do it.
Is that what you are doing and it's not working for you? -
If I can't download an update for an App Store purchase because I don't have OS X 7, how can I get rid of the update reminder?
http://www.apple.com/support/mac/app-store/contact.html?form=account
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once application installed in iphone, the apps still there in apps store--> purchased. So i want to remove that one
Only the carrier to which the iPhone is locked can unlock it. In
this case, you must work with Telus. If they have a pay as you go
plan, activate the iPhone on Telus that way and then after
you meet whatever requirements Telus has, stop using Telus
and move the iPhone to Virgin. Or sell the iPhone to someone
who can use it on Telus.
Telus is the only one who can unlock that iPhone. -
OS X Server dropped from App Store Purchases list
On 17 October 2017, I received notification of an OS X Server 3.2.2 upgrade. I downloaded and installed the upgrade the same day.
After ensuring that I had a usable backup of my OS X Mavericks, I downloaded and installed OS X Yosemite today. OS X Server 3.2.2 can't be used with OS X Yosemite. When I checked for a newer version of OS X Server, I discovered that it was no longer in my Purchased list in the App Store.
On 17 October 2014, the App Store Purchases list included both Lion Server and OS X Server. After installing Yosemite, only Lion Server remains in the list.
How does one get the OS X Server update?I have this issue as well. Already called Apple about it once, and also sent a supoprt request to the App Store helpdesk to at least be able to upgrade my client's servers still running 3.2.2 on Mavericks. So far no succes, their policy is that if you upgrade ANY mac associated with the server app to Mavericks, your license for 3.2.2 is REVOKED and any systems still running Mavericks will be unable to upgrade from 3.2.1 to 3.2.2
On my server this has caused configuration profiles to no longer function, and as long as Apple doesn't reply I guess I'm stuck paying the $20. This bothers me. I know it's supposed to be cheap software but still, the usual demographic using this software are small businesses that want to manage their own software but don't have a lot of expertise. and stuff like this can really flark up their services. Apple should at least still allow people to install version 3.2.2 on their older machines. -
App Store Purchase History, Download All - Ignore Hidden Apps?
Hello All!
Whenever I want to synchronize my Apps with my local library I usually go to my App Store purchase history and select "Download All." There are a few apps that I have purchased in the past that I do not want to download anymore. I thought by "hiding" the purchase it would stop the download when clicking "Download All" but it does not.
Is there any way to flag an app so that it never gets downloaded again?
Thank you!Yup it is possible now. Check out this link:http://zytecworld.com/2011/11/21/hide-apps-from-the-app-store/
Cheers!
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