HT4009 request refund for in-app purchase

Hello,
I've been going around and around trying to find how to submit a request for refund of an in-app purchase that I never received.
I click on "report a problem" yet, no options to report a problem are available, just a huge list of FAQs and other articles on policies etc.
If someone can direct me where or how to actually submit the request, I would be grateful for that.
But, I'll submit my request here anyhow.
I was emailed a Receipt for the Purchase by iTunes. Upon seeing the receipt I was surprised, because when I attempted to make the in-app purchase it did not complete, and i did not receive the product I was trying to purchase. Although, I am apparently being charge for it. I pasted a copy of the receipt below.
So, my request is either a refund or credit toward my next iTunes purchase.
Thank you.
Deborah
iTunes user ID:
COPY OF EMAILED RECEIPT OF PURCHASE:
Billed To:
xxxxxxxxxxxxxxxxxxx
   Oakland, CA 94610-2730
  USA
Order Number: MG******DG
Receipt Date: 05/02/12
Order Total: $4.99
Billed To: Visa .... 9018
Item
Seller
Type
Unit Price
  Virtual City Playground, 55  Invest Points 
     Report a Problem     
  G5 Entertainment 
  In-App Purchase           
$4.99
Subtotal:
$4.99
Tax:
$0.00
Order Total:
$4.99
Please retain for your records.
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
  Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/   
  Apple ID Summary •   Purchase History
Apple respects your privacy.
Information regarding your personal information can be viewed at http://www.apple.com/legal/privacy/
  Copyright © 2011 Apple Inc. All rights reserved
<Personal Information Edited by Host>

How the **** do you contact Apple re refunding money taken out of my bank account for failed Bejewelled inapp purchases that said error made me sign into itunes account, update my security number for credit card and still didnt download????? Going round and roundin circles trying to report a problem with it
how were you able to do it

Similar Messages

  • HT4009 request refund for in-app purchases made by minor

    Where and how do I request a reund for in-app purchases made by a minor

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT201304 Where is the form to request the "refund for in-app purchases made by a minor?

    Where is the refund request form located on your website. I am looking for the "Refund for in-app purchases made by a minor"

    How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    In th furuter set the Restrictions that prevent in-app purchases
    Also you can try:
    https://getsupport.apple.com/ServiceOptionAction.do

  • HT204396 How to I submit a "Refund for In-app purchases made by a minor" request?

    Received an email from "insideapple" about applying for refunds for in-app purchases made by a minor.  I want to request refunds on quite a few in-app purchases made by a child without my knowledge/permission.  The email about getting a refund had a link. The link took me here.
    How do I submit a refund request?

    Hi  mario_08
    You are not addressing Apple here... this is a user to User Technical Support Forum.
    For your issue... Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT201304 How do I request a refund for "Refund for In-App Purchases made by a minor"? I received an email on this with a link that takes me into a loop with no request form to fill out as the email states. :(

    How do I request a refund for "Refund for In-App Purchases made by a minor"? I received an email on this with a link that takes me into a loop with no request form to fill out as the email states.

    Did you do this
    How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    or maybe
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    or the general place
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57

  • HT4009 refund for in-app purchases made by minor

    how do I submit for a refund for in-app purchases made by a minor?

    Click here and ask the iTunes Store staff for a refund.
    (103881)

  • HT3702 I need customer support on refund for an app purchase that was made by my child, thanks

    Hey I need info on who to contact about a refund on an app purchased by mistake....thanks

    To report an issue with a purchase, follow these steps:
    • Open iTunes. If you are already signed in, skip to step 4.
    • Choose Store > Sign in.
    • Enter your account name and password, then click the Sign In button.
    • Choose Store > View My Account
    • Click the Purchase History button
    • Click the Report a Problem button at the bottom of your purchase history
    • Click the arrow next to the purchase with which you want to report an issue
    • Click the Report a Problem link next to the item with which you wish to report an issue
    • Click the Problem menu
    • Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
    • Write comments about the issue (optional).
    • Click the Submit button

  • I got refunded for an app purchase but it hasn't showed up in my credit card

    I got refunded for an app but the payment hasn't showed up on my credit card.....what happened?

    i received a mail saying ....your money is refunded but i didn't receive the amount still .....where do i get the amount refunded .....and i removed my credit card details from the appstore......!!1

  • HT4009 refund for in app purchases

    My 75 year old mother let my 4 year old great nephew by $150 dollars in "in app purchases", how do I get her a refund?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT4009 Refund for In-App Purchases made by a minor

    I received an email that said i could request a refund for any purchases that were made by a minor on my account with out my authority and when i click on the link I am not able to find the form.  This is real email becuase i would like to file a refund request if this is true.
    Sincerely,
    Freda

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT4009 how can i get refunds for unauthorized app purchases?

    My child got passed my iPad security. I didn't think he was smart enough. He is five years old. He spent over $100 dollars on Dragon City. I'm actually not sure yet how much he spent, I'm trying to sort through it. He did it within 10-minutes, so it shouldn't be hard to track. The charges go to iTunes. (Their FAQ says that I would need to go to Facebook for reimbursement but not sure how that makes sense.) Anyone have any advice?

    Look at the link Diavonex posted.
    Or see:
    Refunds from the App Store or iTunes Store

  • How to get help with refund for in app purchase

    I downloaded the free app "Bakery Story" without realizing it was an app that allowed the user (in this case, my child) to run up a bill very quickly with in-app purchases (using my real money instead of the play money within the game). As soon as I received the statement from Apple about these unexpected purchases, I enabled the parental controls that block purchases from within apps like this. I am trying to use Apple website to find the rightbplace to request a refund on those purchases, but I only get so far with the express lane before I get a "server not responding" message. Any ideas for how to get help? (clicking the Report a Problem" link in the invoice email doesn't work either (and my WI fi Internet connection seems fine).

    These Links may be Helpful
    Mac Apps Store Customer Service
    http://www.apple.com/support/mac/app-store/contact.html?form=account
    iTunes Customer Service Contact
    http://www.apple.com/support/itunes/contact.html

  • Can I get refund for in-app purchase that doesn't work?

    I bought a "no ads" in-app purchase for a game. At first the ads were removed. After a few software updates, the ads come back.
    When I asked for a refund, apple refers me to the developer's web site. When I go to the web site, there is no way to ask for support.
    Have you ever paid for an in-app purchase that doesn't work? What is the recourse?

    If you haven't gotten a refund from iTunes Store before, you might be able to. Get in contact with support to see:
    http://www.apple.com/emea/support/itunes/contact.html

  • HT4009 Over charge for in-apps purchase

    Hi,
    I did a single in-apps purchased and I was charged 6 times, only managed to get back one refund.
    How to I proceed from here?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Refund for in-app purchase

    I have contacted the game developer for an issue I have with an in-app purchase.  They have told me to contact iTunes for a refund.  I have been through my purchase history and clicked "report a problem" but all I get is a new browser window directed to the Support - iTunes page.  Where am I going wrong?
    Thanks in advance,
    itme999...

    Hi ...
    Make sure and turn off subscriptions if you have not already done so.
    iTunes Store: About In-App Purchases 
    iTunes Store: Purchasing and managing auto-renewing subscriptions

Maybe you are looking for