HT4009 Security questions were never set up so cannot verify my account
I am trying to purchase apps on my IPad which I have done multiple times but now it wants to confirm my account with questions I have not answered before..
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(77464)
Similar Messages
-
I recently got my new iPhone and logged into my Apple ID that I use for my iPad and when I go to buy an app Which costs it asks me security questions I never set.. Help!
Read here:
http://support.apple.com/kb/ht5312
If nothing works, either:
Go here, ask for assistance:
https://getsupport.apple.com/GetproductgroupList.action
Or, call AppleCare & ask for "Account Security". -
I have never set up a security quesiton and now it is asking me for one... i have set up 40 ipads so far without personal security info... how am i to respond to a security question i never set up????!
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
HT5620 Forgot My Security Questions - Can't Set Up Rescue Email
I forgot my security questions but never set up a rescue email because it was a while back. It says I need to answer my security questions to create one, therefore it contradicts my problem! Any help??
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(109896) -
I got a new laptop and I cant buy songs because its asking me security questions i didnt set, what do i do, I got a new laptop and I cant buy songs because its asking me security questions i didnt set, what do i do
If you've never set them then are you able to log into your account via the 'manage your Apple ID' button/link on http://appleid.apple.com, click on 'Password and Security' on the left-hand side of the page that you are taken to, and can you then set them on the right-hand side of that screen ?
If not then is there a reset link beneath the two questions that show on that screen ? The link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I am trying to download a song on my new computer and im being asked security questions ive never answered before.....help
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(89295) -
I upgraded to Mavericks and the security program is asking for answers to security questions I never authorized, so I don't have the answer. What do I do?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Unable2download any content,site requests security questions.hav not set any up
unable2download any content,site requests security questions.hav not set any up&unable2proceed with purchases.
please provide response asap.If this was purchased many months ago it may be because Apple changed its security set-up about six months ago at a rough guess. Go to and complete the questions posed at:
iforgot.apple.com
this leads you to https://iforgot.apple.com/iForgot/iForgot.html
as I could not make the link work in draft mode of writing this response. -
Appleid, recovery email address and security questions were hacked.
My son's recovery email address and security questions were hacked. How can we get these changed so he can purchase more apps? Currently he is being asked to answer security questions that do no pertain to him (like what were you doing on such and such date - he wasn't even born yet). The email address in the recovery section is r********@answers.com. We don't know who this is, but it appears they have hacked his account. He has an itunes balance and I don't want him to lose it.
You or your son will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update the rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I can not reset my security questions and not set rescue email address
i can not reset my security questions and not set rescue email address
Call AppleCare and speak to someone in account security.
-
Hi All,
Since the security questions were introduced, by the time I get them all answered and entered I get a 'Session Timed Out' message, and it will not let me buy anything. Anything I can do ?.
Thanks for any help.
GrayjayUnfortunately the solution Katie_Bug_88 proposed did not work for me, possibly due to the age of my Imac and its operating system.
However, Diane from the Itunes Store did suggest a solution which has worked, and I give it below for the benefit of others with the same problem. ( With her permission )
1. Open Safari
2. At the top menu click on the 'Safari' drop down..
3. Click on "Reset Safari .."
4. A Box appears which asks "Are you sure you wish to reset Safari?"
- Make sure all the boxes are checked, and then click "Reset" at the bottom.
5. Safari will re-open, Instead of letting it re-open, quit Safari.
6. After a few moments, try re-opening iTunes - when the Security "Challenge Questions" re-appear, choose the ones you want to be asked, and answer them, then submit them. You should be able to do so now.
Thanks to Katie_Bug for trying, hope this is of use to others. -
My iTunes account is asking me to answer security questions I never answered
My iTunes account is asking me to answer security questions I never answered
See: http://support.apple.com/kb/HT5665
-
I changed my password but when I go to use my itunes gift card the security questions I am being asked I cannot remember them
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I do not remember my answers to the security questions and when I go in to manage my account the questions come up. There is no place for me to retrieve the answers to get in. What do I do.
That's because you never registered a rescue email address. The only way to resolve this now is to contact iTunes Support. They are the only ones that can help.
http://www.apple.com/emea/support/itunes/contact.html -
HT201303 I forgot my security question answers. How do I get into my account?
I forgot my security question answers. How don I get into my account on a new device?
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!
Maybe you are looking for
-
Phone Controls Not Working Properly In my Lumia 930
Dear Sir, I'm Using a Nokia Lumia 930 phone, just purchased a month ago. for the first time i on my phone, there were few o/s updates appeared and i made a update. when I plug my headphone to the phone, controls are not functioning properly. the butt
-
How can make an image "float" across the screen on a path I set?
I want to be able to insert an image, and set its path and speed so I can make it float on screen to my disgresion.
-
I connect to Oracle Database using JDBC Adapter and the adapter is configured to poll every 300 secs. The Oracle Database goes down over the week end for maintenance. By the time I come Monday morning the Adapters are down and I have to reactivate th
-
Hi all.. i am implementing MSS PCR on EP 60... MSS 100 when i user any of the scenarios in PCR, it gives me an error "Error in try-catch block - Template could not be retrieved" whereas ... the template in ISR scenario defination exists. this is the
-
Receiving "Connect to iTunes error" message when trying to purchase gems in Kingdoms of Camelot game app even though I was able to do so earlier today.