HT4009 still not installed what i purchased but the amount already deduct please help me..
till not installed what i purchased but the amount already deduct please help me..
Assuming that you are referring to an in-app purchase, then if you haven't received it then try the 'report a problem' link to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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Hello, I have downloaded the new update to my iPhone 4 but I can not instal it , gives me a error signs would you please help me thank you. Nasser
Please identify the error.
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I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions. Please help me.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset :https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing the number for Apple in your country and ask to talk to the Account Security Team : http://support.apple.com/kb/HE57 -
Please help me. I recently got a new laptop fro Christmas and i have begun to sync all my music and apps etc onto my new laptop. However, music that i have previously purchased on my iphone will not sync to my current laptop. I have tried 'transfer purchases' but only some have transfered, i still have over 200 songs to import and they won't transfer from my iphone to my laptop. Please help, it is very irritating. Thanks.
Unless the iPhone was purchased as unlocked very recently directly from an Apple Store (the only place in the US where unlocked iPhones are sold, and then only since June), which from the symptoms I doubt is the case, then it was locked to AT&T and jailbroken to make it work with an Irish cell carrier. Updating the operating system has now relocked the iPhone back to AT&T.
Only the cell carrier can institute an official unlock, one which will hold across updates of the operating system, and AT&T will not do so for any reason. All we can advise here is that you return the iPhone to your uncle and purchase an iPhone there in Ireland.
Regards. -
My white 4th generation iPod touchs turn of slide button is stuck on off but my iPod won't turn off for some reason and it only shuts off when the battery dies. It's been stuck like this for some time. Please please please help!!!!
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
Finally, if the Restore doesn't work, let the battery drain completely. Then recharge for at least an hour and Restore again. -
Firefox has always worked fast. But after the last upgrade, it has slowed right down. I am running Windows 7 32 bit. Now the first website loads fast; then the next website loads slower; then links gradually slow down until I just see the reverse arrow which never loads up.
I have re-installed Firefox w/out success.
Please help,
WillSorry your experience wasn't a plesant one, but most of the issues they work on are hardware in nature, not software.. I'm not taking up for Apple... I'd had my share of run-ins with them as well.
As for your iTunes issue... an EASY solution is to simply tell iTunes that the location you want your tunes stored in is your Public folder. Items in your public folder can be seen and opened by others, so your wife could easily access the files there.
For you, go to your Music folder, find the iTunes folder, and drag it to your public folder.
Next, go to iTuness>Preferences and click on the Advanced tab, then the General Tab, and the first window you see is the iTunes Music Folder Locataion. Click Change, then navigate to the iTunes folder in you Public folder.
Now, next time you purchase a song from the iTunes store, or import songs from a CD, they will be stored in the iTunes folder, in your public folder.
You wife does basically the same thing except she navigates to YOUR public folder, and the iTunes folder inside.
She will have to manually find and import any new songs you add but at least your entire library will be available for her to listen to.
There are other ways of getting the same thing done, but I think this is the easiest.
Quad 2.5 Mac OS X (10.4.6) -
Thumbnails still appear but the photo is gone - please help!
I've already Googled the crap out of this, and it's happened before and I was able to use Finder to recover some of the original files, but I can't seem to do that this time. Maybe I'm not finding the link that helped me before or something but I NEED these photos.
I'm using iPhoto 11 and I use Lightroom 5 to edit. I drag flagged images from iPhoto to LR and then export to desktop first, then I move them into iPhoto and Finder - the same album in each location for easy access and multiple backup. I hear 'dragging' can sometimes mess with files, though I'm not sure why. And besides that I am not good at organizing LR so that may contribute to it. I simply import, edit, export and move onto the next project. I only want to use it like a post processing program, not an uploader or storage program....
When I test an image that isn't already gone like this, from the same album, it doesn't work. It won't drag and I can't even find iPhoto library while inside LR in order to manually upload it.
This must be an issue with LR/user error because the images that are currently gone are images I've already edited/exported. I'm sure to not delete from disk when I delete photos from LR though, so I just don't know!
Help I'm definitely lost here!You start to go wrong right here:
I'm using iPhoto 11 and I use Lightroom 5 to edit.
Lr is not an editor. Like iPhoto it's a database with lossless processing. Images need to be imported and exported from it. You really need to choose between the two apps as they occupy the same role in the workflow. Using both is like writing your novel in TextEdit and Word at the same time.
I drag flagged images from iPhoto to LR
You're not getting your original files, just the iPhoto previews.
I only want to use it like a post processing program, not an uploader or storage program....
Then you are better off using a post processing program and not a manager instead of one. All your problems come down to that.
So, get an external editor - and in the list below they are all less epensive than Lr, - and your workflow will be a lot less complicated.
In order of price here are some suggestions:
Seashore (free)
The Gimp (free)
Graphic Coverter ($45 approx)
Acorn ($50 approx)
Pixelmator ($50 approx)
Photoshop Elements ($75 approx)
There are many, many other options. Search on MacUpdate or the App Store.
You can set Photoshop (or any image editor) as an external editor in iPhoto. (Preferences -> General -> Edit Photo: Choose from the Drop Down Menu.) This way, when you double click a pic to edit in iPhoto it will open automatically in Photoshop or your Image Editor, and when you save it it's sent back to iPhoto automatically. This is the only way that edits made in another application will be displayed in iPhoto. -
I am trying to update Photoshop CS6 in order to read my camera's RAW files. It is a camera that is supported by Adobe Photoshop CS6. However, when I try to get the Adobe Application Manager to update the software, it fails to do so. (The spinning wheel tells me it is checking for updates and then quits, saying that "Update Failed - Updates could not be applied. Adobe Application Manager may be damaged. Download and install a new copy of Adobe Application Manager.")
I have tried to reinstall the Adobe Application Manager 8.0, which gives me the following error message "We've encountered the following issues. Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." However, when I go to the link provided to download the Adobe Support Advisor, this piece of software NO LONGER EXISTS. "
The Adobe Support Advisor has been discontinued
The Adobe Support Advisor tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation."
So, I have gone to the forums and took the recommended step to update my software manually - getting the update Photoshop_CS6_13_0_6upd-2.dmg. However, this update also fails stating that my Adobe Application Manager may be damages. Download and install a new copy of Adobe Application Manager. Which puts me right back where I started.
I have also taken the step of completely reinstalling Photoshop CS6. This did not solve the problems outlined above.
Please help!reset your preferences:
dreamweaver: http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs4-cs5.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
indesign: https://forums.adobe.com/thread/526990
lightroom: http://www.lightroomforums.net/showthread.php?14226-Resetting-%28or-Trashing-%29-the-Light room-Preferences-file
photoshop: https://forums.adobe.com/thread/375776
if that fails, uninstall ps, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall. then use the manual updates. -
Camera raw is not updating to 8.6 only the DNG converter is, please help
I have Camera raw 7.1 , it doesn't open Nikon D810 NEF files,
I Downloaded the 7.2 , the 8.3 and 8.6 but the package from Adobe only updates my DNG converter and not my camera raw... I tried and tried, nothing is working. I need to get photoshop and bride to open These files ASAP (I know its in the 8.6) package....
Also the help tab doesn't allow me to update in photoshop !Camera Raw plug-in installer
Found the solution !! -
HT4009 I made an In-App purchase, but the product never downloaded and I was charged for it.
What do I do now? I do not want to pay $19 for help on a $4.99 purchase.
Hey there rjcj5600,
It sounds like you made an in app purchase and have been charged, but have not received the item. I would reach out to our iTunes Store support directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
All the best,
Sterling -
I have been stuck at this point for well over an hour and stillhave not solved this problem. The windows 7 installer isasking me to selet a driver to be installed. I have tried a blank USB, a USB with bootcamp on it, and also a blank disc. No results.
quentipollard wrote:
I believe so. This is the process I have already taken;
Set up boot camp assistance (I checked the install window 7 and also install support system)
Set partisans
Computer restarts automatically then reboots to the windows 7 install screen to start setup
I click next, then it asks for me to select a driver.
That's where I am stuck at.
When you downloaded the Support Software where did you store it? -
I signed in but its still not showing my music library but the previous persons
i signed in to i tunes to delete some songs to make room.....it lets me sign in but then only shows the music library for the my hubands phone that i didnt sign into
how do i get my music from my phone to show up?http://support.apple.com/kb/TS4268
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Alright people i have a problem and looking for help. Yesterday the iphone started acting funny, a couple apps started crashing and the Iphone reboot a few times on it's own. Things seemed to be back to normal and I notice a "system update" that needed to be install. I thought this update may help the earlier crashing issue. During install, the Iphone froze up and I had to wipe it to factory settings.
Now I have not backed up the phone on the computer/itunes, because I bought extra storage in ICloud. I reset my phone to the last Icloud setting and rescued my contacts, but not the apps or PHOTO/VIDEOS. I was expecting to have the phone to return back to my previous working phone, but now I have to reinstall the apps. Reinstalling the apps is no big deal, but now I only have 6 pictures and NO videos. The icloud settings tells me I have multiple gigs of data used, but where are the photos and videos?
I should add that I lost all my previous text history, which I wish to get back too if possible...
To save some conversation, I researched and didn't find much answers, but found most people were double backing up the photos with Dropbox, Google+, and/or Flickr. I have set up accounts at all three to prevent further issues, but this won't replace the last 6 months of photos that I can not seem to find or reinstate back onto Iphone.
Android uses an external memory card to prevent this type of data loss. #apple#iphone #icloud
I should add the wife and I have two accounts: I have an Iphone 5s and she has her own account with an Iphone 5s and Ipad. We also have a computer running windows vista.
Thanks in advance for any help...Did you ever restore your last iCloud backup? That contains you camera roll photos & videos, text messages, app data, settings, etc. It will also redownload your apps and other purchased media.
If you didn't, follow the steps in this article to restore the backup: https://support.apple.com/kb/ph12521. -
Please help me I've been trying all day to download photoshop and it won't work when I would download creative cloud it starts to download then it just stops downloading please help!!!!!!!!
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I purchased credit for a fring app through App Store but the amount was debited but still not credited in fring app? So what I suppose to do
I was also on my ipad 4th generation on ios 7.0.4
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