HT4009 there was a purchase made on my itune account which i did not authorized..how do i resolve this issue?

there was a purchse made using my itune account for the amount of 99.00 plus tax.. I did not authorize the purchse. it was an in-app purchase.. We do not even the app on our ipad or itouch. i tried to cance the purchase but itune store... just referred me to a website where.. its hard to nevigate the site. I want to cancel the purchase who do i talk too.

Change your password and alert your credit card company - discuss reimbursement with them.
If you would like to contact itunes support, then click Support at the top of this page, then click the link under Contact Us.

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Several purchases were made on my iTunes accounts that I did not authorize, how do I get the charges reversed?

I have noticed that some emails were sent to me saying Receipts of purchases, and my iTunes account balance was depleted. How can I reverse these charges and hand my account readjusted. I immediately changed the password, so I just need to undo the damage.

Did not come through right: http://www.apple.com/emea/support/iTunes/contact.html

My Macbook has been stolen & i'm trying to load the Purchased films from my ITunes account onto my new Macbook. How do i do this?

My Macbook has been stolen & i'm trying to load films which i'd purchased on it from my itunes a/c onto my new Macbook.
How do i do this?

You can't, unless you have a backup of your old computer's drive..
Downloading past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; only apps, books (not audiobooks), music, and t.v. shows (not movies). Discontinued items not available. For items not included in the iCloud list, or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.

There was a U2 album downloaded to my iPad which I did not purchase and do not want. How do I remove it?

How do I remove the U2 album that was downloaded to my iPad without my permission?

https://itunes.com/soi-remove this site was not working, and I really hate u2 album in my ipad. apple should ask the owner before they give it free. how to solve this problem..?

I try to open mozilla this last week and it will not open it for me. It sais it is open already but there is nothing on my computer. I had mcafee check for viruses and said there was none. I tryed uninstalling and reinstalling but it did not help.

I try to open mozilla this last week and it will not open it for me. It sais it is open already but there is nothing on my computer. I had mcafee check for viruses and said there was none. I tryed uninstalling and reinstalling but it did not help.

See
* http://support.mozilla.com/en-US/kb/Firefox%20will%20not%20start

I don't have a recovery email address and i have forgotten my security question answers which means i am unable to purchase items from my itunes account which has a considerable sum of money in it, is there anything i can do?

I don't have a recovery email address and i have forgotten my security question answers which means i am unable to purchase items from my itunes account which has a considerable sum of money in it, is there anything i can do?

Click here, phone Apple, and ask for the Account Security team.
(80430)

I have an IPOD Classic with purchased music and i want to sync it with my itunes account but I keep getting the message your device is synced with another PC. How do I resolve this issue?

I have an IPOD Classic with purchased music and I want to sync it with a different PC but I get the message your device is synced with another PC. How do I resolve this issue? I don't have the previous PC.

I want to sync it with a different PC
On that PC, launch iTunes. From the menu bar top of your screen click Store / Authorize This Computer.

My computer tells me I purchased the Rod Stewart Christmas album, but I did not. How can I get iTunes to cancel this "purchase". Also this thing has just started playing when I turn on my computer, how do I stop it?

My computer tells me I purchased Rod Stewart's Christmas album. I DID NOT. How do I get iTunes to cancel the purchase. Also, this thing has suddenly started playing when I turn on my computer. How do I make it stop?

It is probably too late to cancel it, but contact the iTunes store support staff at http://www.apple.com/emea/support/itunes/contact.html and see what they can do for you.

I purchased an app for my Mac Book Pro. The app is called djay. Unfortunately it won't download. I get the following error message: Error 1004 please try again later. How can I resolve this issue?

I purchased an app for my Mac Book Pro. The app is called djay. Unfortunately it won't download. I get the following error message: Error 1004 please try again later. How can I resolve this issue?

Try contacting the app developer via email here > http://help.algoriddim.com/customer/portal/emails/new

HT203167 I set up a pc with iTunes and have my library but cannot get to new purchases, I get a pop up that says "computer not authorized" How do I authourize?

I set up an PC with iTunes and have my library but cannot get it to transfer new purchases, I get a pop up that states "computer not authorized" how do I authorize computer? account originated on a Mac

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

HT1918 I forgot my security question answers... Unless there case sensitive I'm not sure, how can i resolve this?

I forgot my security question answers... Unless there case sensitive I'm not sure, how can i resolve this?

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I purchased 4 songs today that show up in my purchase history in my iTunes account, but they are not in my Library under recent purchases. Why?

I purchased 4 songs today that show up in my purchase history in my iTunes account, but they are not in my Library under recent purchases. Why?

I figured out the problem. All music purchases now go to the cloud and must be downloaded to each computer or device. I needed to go to the iTunes Store and look at my recent purchases then click on the cloud to download them.

HT5622 i ordered amovie called despicable me however was charged twice only ordered it once would like my credit card for the second purchase reversed and other charges added which i did not authorize

hi there i order despicable me 2 howver notice i was charged 2 times and only ordered the movie once also have several charges done on dec 7 for 18.87 several times which i did not order anything that day off of itunes i would like my cc charges reversed as i did not AUTHORIZE THOSE CHARGES

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support.
You've checked the purchase history on your account to see what the 18.87 charges were for (they may have been from a day or 2 before the Dec 7th), and nobody else has acess to your account or devices and may have made them ? It not then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1689 I purchased a song on my iPhone from iTunes & the song won't fully download how do I fix this issue

I purchased a song on iTunes which will not fully download but n my music files its there but no sound
HOw do I fix this issue?

This Apple article has some good info -> iTunes: How to resume interrupted iTunes Store downloads
Resuming downloads from an iOS device
From the Home screen, tap the iTunes icon.
For iPhone/iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password.
Click the "OK" button.
Click the Resume, Resume All, or button to start the download.
If you cannot complete the download on your device, you can finish the download in iTunes on your computer and then sync it to your device. For instructions, see the following articles:
iTunes Store: Where can I download and sync my purchases?
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer

TS1424 HI. I recently downloaded music to my devices, and there are 5 different songs that all downloaded as the same song. How can I resolve this issue?

I recently attempted to download 5 different songs to my iPhone, but all 5 downloaded as the same song. The correct titles show up, but when I play the songs they are all the same. How can I resolve this?

Hello there, jmcough.
I understand you are having issues with playback of purchased music. If iTunes in the Cloud is available in your country, it might be best to delete the song(s) from your device, then re-download from your purchase history.
To delete a song the following Knowledge Base article offers how to delete from your iOS device:
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Music
Open the section below for the device you are using.
iPhone, iPad, or iPod touch
Before you delete, find out if you'll be able to download the song you deleted again (it depends on where you live). To delete a song:
Tap the Music app.
Tap the Songs category.
Swipe left to right over the song you want to delete.
Tap Delete.
Afterwards, re-download the purchases from your purchase history:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

HT4009 there was a purchase made on my itune account which i did not authorized..how do i resolve this issue?

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