HT4009 what do I do when my in-App purchase is not delivered but I am billed?

I have been billed for an in-App purchase but I never recieved the purchase

Contact iTunes at expresslane.apple.com

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HT4009 How can I file a complaint when an in app purchase didn't work but I still get billed?

I have made in-app purchases for additional game content, I don't get what I bought but I still get billed for the purchase. When clicking the link in the reciept about "report a problem" I just get directed to the general Apple site.

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4009 What to do about an unauthorized In-App Purchase

Hello and Happy New Year to everyone. Question, my 7 year old yesterday downloaded the Kick The Boss 2 and was playing. Well, all I know if today I got an
email saying iTunes "Your receipt No. xxxxxxx" and shows me a $19.99 purchase with a $1.26 tax totaling a purchase of $21.25. I don't know what my kid clicked on inside this game but don't want it, and don't know what to do to get a refund.
Who or what do I do about this purchase and removing it from my account for a refund.
Please let me know what too do all.
Jeffrey

Many applications you download from the App's/iTunes store, and not created by Apple, and therefore Apple would not have the troubleshooting steps or instructions for this application.
If you were to go back to the iTunes store page for this application - https://itunes.apple.com/us/app/kitten-dreams/id582086329?mt=8. - you will see there is a link for "support" for this application. You must follow this link to contact the developer of this application.
If you are looking for a refund for the purchase of this application, you must request this from the support web site for the itunes or app's store.
iTunes Store - http://www.apple.com/support/itunes/contact/ - follow the onscreen instructions
App's Store - http://www.apple.com/support/mac/app-store/contact/ - follow the onscreen instructions

HT203167 What do you do when an in app purchase fails to go through?

I purchased some stones in an app and got a message saying that it was unable to complete the purchase. I'm fine with that, but how can I make sure that no money was taken from my account for something that I never received?

Hi Makou133,
Welcome to the Support Communities!
The article below will show you how to review your account.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
Judy

What do you do when a movie you buy, will not down load?

what do you do when a movie you buy , will not down load?

I tried again this morning. All I see is a white screen with the words "iTunes Store" in the center of it, in gray. When I click on store at the top, and then "Home", the top of the browser says "Accessing iTunes Store" with a progress meter that goes halfway, stops and then it turns into the black Apple logo. Same thing happens when I try to click on that little house icon.
Do you guys see album covers in there, or what? I downloaded the itunes software yesterday to my desktop AND laptop, and I am experiencing the same problem on BOTH computers. I am running Vista Home Premium, on DSL.
Oh, and thank you for the link to the troubleshooting for this--I am reading it now, trying to figure this out.
I finally figured out that I could access the iTunes store from my iPod (duh!!) last night, but I'd like to be able to do this on my PC too. So it's larger and easier to see.

What do you do when photos appear on iPhoto fine with preview, but show up back with an explanation point when selected?

What do you do when photos appear on iPhoto fine with preview, but show up back with an explanation point when selected?

The ! turns up when iPhoto loses the connection between the thumbnail in the iPhoto Window and the file it represents.
What version of iPhoto? Assuming 09 or later...
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

HT2731 What do you do when you get the message could not sign in an unknown error has occurred

What do you do when you get the message could not sign in an unknown error has occurred when it ask for your password while trying to download apps?

In settings I signed out of my iTunes account, then signed back in.
It’s now working for me… Hope this helps.

HT1222 What does it mean when my Ipod shows me an itunes icon but doesn't let me go to my home screen AND when I plug it into my Macbook it tells me my Ipod is in recovery mode AND will not be restored!?!?!?! HELP!!!

What does it mean when my Ipod shows me an itunes icon but doesn't let me go to my home screen AND when I plug it into my Macbook it tells me my Ipod is in recovery mode AND will not be restored!?!?!?! HELP!!!

. . . sparse bundle could not be accessed (error -1)

HT201210 what should i do when message say the ipad could not be restored. an unknown error occured (2003)

what should i do when message say the ipad could not be restored. an unknown error occured (2003)

http://support.apple.com/kb/TS3694#error3194
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

What do I do when IPhoto says "mail server does not recognize user name/password?

What do I do when IPhoto says "mail server does not recognize user name/password?

Fixed by resetting my password to Apple's new protocol! In my case, I had to add a capitol letter.
Reset here:
https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa/iforgot

HT4009 my in-app purchase has not come through what can i do

my in-app purchase has not come through what can i do

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

What does the "add more sounds" in app purchase cost in GarageBand?

I ask because there is no indication of the cost when Apple asks for my ID and Password. In IOS completing that would mean I own it.
Thanks
Barry

bholtzkener wrote:
What does the "add more sounds" in app purchase cost in GarageBand?
if you open the Mac App Store app and find GarageBand the side bar under "Top In-App Purchases" says "Complete set of content $4.99" (US)

HT1689 How do I find out what my account balance is for my app purchases?

How do I find out what my account balance is for my app purchases?

Log in in iTunes son your computer and it shows you balance

I keep getting an error message that I have an invalid security code when trying to make purchased in itunes. But my security code and billing info are valid. How do I rectify this problem?

I keep getting an error message that I have an invalid security code when trying to make purchased in itunes. But my security code and billing info are valid. How do I rectify this problem?

Did you ever get an answer to this? Im having same issue now! So frustrating!

I have the latest generation ipad and just purchased an ipad mini but when signing onto the apple store, my most recent app purchases are not visible to download on my new ipad mini i.e. "receipe box"

i have the latest generation ipad and just purchased an ipad mini but when signing onto the apple store, my most recent app purchases are not visible to download on my new ipad mini i.e. "receipe box". How can i download onto the new ipad mini without paying again?

Sign out, reboot and sign in
Settings>iTunes and App Store>Apple ID

HT4009 what do I do when my in-App purchase is not delivered but I am billed?

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