HT4009 where is my in app purchase?

I was charged for an in app purchase that I made for Sims free play, but I never received the thing that I purchased. How do I go about getting a refund, or receiving what I purchased

You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • HT4009 request refund for in-app purchase

    Hello,
    I've been going around and around trying to find how to submit a request for refund of an in-app purchase that I never received.
    I click on "report a problem" yet, no options to report a problem are available, just a huge list of FAQs and other articles on policies etc.
    If someone can direct me where or how to actually submit the request, I would be grateful for that.
    But, I'll submit my request here anyhow.
    I was emailed a Receipt for the Purchase by iTunes. Upon seeing the receipt I was surprised, because when I attempted to make the in-app purchase it did not complete, and i did not receive the product I was trying to purchase. Although, I am apparently being charge for it. I pasted a copy of the receipt below.
    So, my request is either a refund or credit toward my next iTunes purchase.
    Thank you.
    Deborah
    iTunes user ID:
    COPY OF EMAILED RECEIPT OF PURCHASE:
    Billed To:
    xxxxxxxxxxxxxxxxxxx
       Oakland, CA 94610-2730
      USA
    Order Number: MG******DG
    Receipt Date: 05/02/12
    Order Total: $4.99
    Billed To: Visa .... 9018
    Item
    Seller
    Type
    Unit Price
      Virtual City Playground, 55  Invest Points 
         Report a Problem     
      G5 Entertainment 
      In-App Purchase           
    $4.99
    Subtotal:
    $4.99
    Tax:
    $0.00
    Order Total:
    $4.99
    Please retain for your records.
    Please See Below For Terms And Conditions Pertaining To This Order.
    Apple Inc.
    You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
      Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/   
      Apple ID Summary •   Purchase History
    Apple respects your privacy.
    Information regarding your personal information can be viewed at http://www.apple.com/legal/privacy/
      Copyright © 2011 Apple Inc. All rights reserved
    <Personal Information Edited by Host>

    How the **** do you contact Apple re refunding money taken out of my bank account for failed Bejewelled inapp purchases that said error made me sign into itunes account, update my security number for credit card and still didnt download????? Going round and roundin circles trying to report a problem with it
    how were you able to do it

  • HT4009 request refund for in-app purchases made by minor

    Where and how do I request a reund for in-app purchases made by a minor

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT4009 I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

    I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

    Hi Dave_warr,
    I would suggest restarting the iPad and see if the download resumes.
    iTunes: How to resume interrupted iTunes Store downloads
    Resuming downloads from an iOS device
    From the Home screen, tap the iTunes icon.
    For iPhone/iPod touch, tap More > Downloads. For iPad, tap Downloads.
    Enter your account name and password.
    Click the "OK" button.
    Click the Resume or Resume All button to start the download.
    If you don't see the application to download it, then follow these troubleshooting steps:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    If the app does not appear in your list of purchases, then contact the iTunes Store for help:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    I hope this information helps ....
    Have a great day!
    - Judy

  • HT4009 I attempted an in app purchase of gems in Clash of Clans.  After entering my password I got a pop up saying "Your purchase could not be completed" & directing me to support at this site.  I have not found anything here that solves the problem.

    I attempted to purchase gems as an in app purchase in Clash of Clans. After entering my password I got a pop up saying the purchase could not be completed &amp; telling me to go to the support page.  My settings allow in app purchases.  Why am I unable to make in app purchases?

    If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 I made an In-App purchase of WORDsearch Bible, Thompson Chain Reference Library  about a week ago and the cost of the item was debited to my iTunes store account. The problem is that I cannot locate this item on my iPad 2 inspite of its automatic d

    I made an In-app purchase of WORDsearch Bible, Thompson Chain Reference Library on March 18, 2013. I tried to download the purchased item on my iPad2 but was unsuccessful even though my account with iTunes stores was debited almost immediately I completed the purchase. What can I do to retrieve or download the item I purchased?

    Suzie
    I sympathise with you.
    We are fellow users here, you must contact Apple or your credit card company to try to resolve this.
    In your email invoice for the £69.99 there may be a Report a Problem link, but I've found they don't work as well as they used to.
    Try:
    https://expresslane.apple.com/
    Did you buy anything (free or otherwise) just before your son got hold of the iPad?
    I've always found that if you've entered your password to purchase or update in the last 5-10 mins that you don't get asked for it again - I think this should be optional for app store purchases but definitely for in-app purchases if they allow kids to rack up extortionate costs.
    I hope Apple can do the right thing for you.
    £69.99 is a ridiculous in-app purchase cost.  Do you know what the app was?
    AC

  • HT4009 What if an In-App purchase never downloaded to begin with?

    I made an In-App purchase a few days ago and have been trying to contact the company to at least Talk to a representative and figure out what went wrong, but they have been in general, unhelpful, and haven't responded. The only email I've recieved simply confirmed that I sent in an email. Any ideas on what I should do?

    Contact support for assistance.
    http://www.apple.com/support/itunes/

  • HT4009 Having Trouble with in-app purchases for Deepworld

    For some reason, my computer won't let me do an In-App Purchase in the game Deepworld. I have no idea what I'm doing wrong. Can anyone help me fix this?

    I'm having the exact same problem.  Unfortunately, I can't tell you what is causing it, but I can tell you what it isn't(at least in my case).  I made an in app purchase yesterday using a MasterCard I had linked to my account with no problems.  This morning, my card from my new bank came in so I switched it over(American Express), and all of a sudden can't make IAP.  I thought maybe there was an issue with the card, so I tried it out on a .99 app, and it worked no problem.  So I got with tech support and they had me reset all of my phone settings -_-, then my network settings.  No change.  I tried restarting the phone obviously, closing the App and trying again, no luck.  They suggested I call my bank and make sure the address I had on file for the card matched what I supplied for my Apple account, and that didn't fix it either.  I tried IAP on two different apps and it was the same, could not connect to App Store error.  I'm still trying to figure it out, and I'm sorry I can't be of more help, but I hope I at least save you some trouble of trying these things.  If I find anything out I'll let you know.

  • HT4009 Can you buy in-app purchases with itunes giftcard money?

    I want to buy an in-app purchase and I have a $10 gift certificate in my account. If I buy an in-app purchase, will it be deducted from the gift card total?

    I tried it and it worked.  It has used my itunes credit for an in-app purchase.
    It hasn’t worked for me before so I was sceptical but apple have fixed their bug and it works now within the game I used to make the purchase.
    I hope this helps!

  • HT4009 Over charge for in-apps purchase

    Hi,
    I did a single in-apps purchased and I was charged 6 times, only managed to get back one refund.
    How to I proceed from here?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT4009 Have PROBLEM ABOUT IN-APP PURCHASES!

    Hello,
    I can not buy in-app purchase in application name Clash of clans. My balance in Apple ID is sufficient to buy that item. Please kindly help me on this issue.
    Your help would be appreciated.
    Thanks

    mmix128 wrote:
    Hello,
    I can not buy in-app purchase in application name Clash of clans. ...
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Note:
    Some In-App Purchases require a Credit Card.

  • HT4009 A problem with in-app purchases.

    I could not purchase in-app purchases. After I clicked the buying bottom, it shows to contact itune support to finish the transaction.

    These are user-to-user forums, you can contact iTunes support via this page and ask them why the message is appearing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • HT4009 infinity blade 3 in-App Purchase not working???

    Can't make in-app purchase :-( Any advice?

    Any Alert or Error message...
    If necessary...
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT4009 unable to make in-app purchases?

    Why whenever I try to upgrade to the full paid version of a game, from the free trial, am I not able to make I in-app purchases- it says I need permission to do this? How do I get permission? I have a iPhone 4S
    TIA
    Lucy

    I am also getting error msg saying "unable to connect to iTunes". What I have tried are:
    1) reset my iTunes password - did not work
    2) logout and log back in - did not work
    3) delete app and reinstall - did not work
    4) sign out and then try to buy in app forcing me to relog into iTunes - did not work
    5) enabled and then disable restrictions in settings - did not work
    the apps in questions are "Hero Academy" and "Tiny Farm" to name just 2 apps. I have randomly downloaded a new app which works and I can download any app from iTunes store... so i downloaded "Monster Life" and when I tried to buy in app purchases, IT WORKS.
    Basically, I am thinking that all apps prior to today which I have bought I cannot make any in-app purchases, but apps downloaded from today, I am able to make in app purchases...
    This is WACKED !!!!
    I have emailed iTunes support and no reply yet.
    Anyone have any solutions or work arounds, please let me know.
    thx

  • HT4009 how to report in app purchase error

    My son purchased an in app purchase for £34.99 yesterday for a free game in error however when i go to "report a problem" on itunes on my pc it just open up the apple website on the itunes download page.
    I've tried clicking report a problem on a different app and that opens up the window on itunes as it should.
    Is there a time restriction before you can report a problem or can you simply not get refunds for in app purchases made in error?

    All purchases are considered final, but you can try contacting iTunes support via this page and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    To try and stop it happening again you can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off', and you can also set 'Require Password' to 'Immediately' on the Restrictions screen

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