HT4009 Why couldn't i make an in-app purchase? (In Clash of clan game)

i have trouble in purchasing " Pile of Gems" cost $4.99.
However, the purchase was not complete as below.
my Apple ID balance currently is $5.02. what can i do?

- Likely that your country charges tax and you do not have enough money for the purchase plus tax.
- Next would be to contact iTunes by:
Apple - Support - iTunes - Contact Us

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HT4009 Why can't I make an in app purchase

Why can't I make an in app purchase

Note:
Some In-App Purchases require a Credit Card.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I am on ios7 using 5s, i am unable to make in-app purchases in clash of clans game, it says purchase failed and cannot connect to itunes

I am devasted with this, anyone else facing this issues, i have 2 apple ids and i have tried working and downloading the game with both ids and both ids have balance and i even tried changing the game centre as well. nothing helped.

I am having the same problem. There are 3 different apps that I have tried to make an "in app" purchase on. One of the apps tells me "Cannot connect to itunes". We know that this is not true as I have connected to it immediately before and after trying to make this purchase. The other 2 purchase that I have tried to make just don't do anything when click the "Buy now" icon.
I do not use restrictions. I have also tried the solutions above. This problem started on my last phone, the original iphone4 with ios4 and has persisted after an upgrade to the 4S with ios5.
I can't believe that we are the only 2 people with this problem.

Why couldn't i make an in-app purchase? (In Clash of clan game)

hello,
i have trouble in purchasing " Pile of Gems" cost $4.99. However, the purchase was not complete as below.
my Apple ID balance currently is $5.02. what can i do?
Looking forward to hearing from you,
Thank you,
Hoan My Solutions.

hi Yoko,
Thanks for your interest. In fact, i did purchase it twice by the same account just a while ago. that's pretty weird!

Why can't I make an in-app purchase?

I try to make an in-app purchase and I get a message saying could not complete purchase and that I should go to the support site. I have a grist card and I still can't make an in-app purchase. Why can't I make an in app purchase?

I think it is telling you to contact itunes support, which is exactly what you should do

HT5552 Why can't I make an in app purchase on my ipad. I'm trying to buy something for 49.99 and I have 50.00 on my account from a gift card I just bought.

Why can't I make an in app purchase on my ipad. I'm trying to buy something for 49.99 and I have 50.00 on my account from a gift card I just bought.

As RG says, if you're in the US, you haven't allowed for the sales taxes charged by your city and state. You'll need to buy something less expensive, add a credit card, or redeem an additional iTunes card.
Regards.

HT4009 I can't make in app purchases on clash of clans every time I try it tells me to come here. This is really annoying! So how do I solve this problem?

I can't make in app purchases on clash of clans every time I try it tells me to come here. This is really annoying! So how do I solve this problem?

I understand it is from the App Store. That is part of iTunes. You still need to contact them for assistance, or you can try Express Lane, https://expresslane.apple.com/GetproductgroupList.action

HT4009 I am trying to make an in-app purchase and it just keeps telling me to contact itunes support , why is it telling me this, it has never done this before??

I just redeemed 100.00 on itunes and am trying to make an in-app purchase on a game and it let me make one purchase, when i went to make a second purchase a message popped up telling me to contact itunes support, not sure why??

You contact iTunes support.

HT4009 I am trying to make an in-app purchase, and it will not let the transaction go through after I click "buy." How do I fix this?

I am trying to make an in-app purchase, and it will not let the trasaction go through after I click "buy." How do I fix this?

By 'not letting the transaction go through' you mean ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

HT4009 I would like to make an in app purchase using my $20.00 credit that I have on I tunes. I am using my i phone5. It does not give me the choice of using the credit that I have, only a credit card. How can I use the credit for the purchase??

I would like to make an in app purchase using the $20.00 credit that I have on itunes. I am using my i phone5. It does not give me the option of using the credit that I already have, only of using a credit card. How can I use the credt that I already have instead of a credit card?

Is Settings > General > Restrictions > In-App Purchases: ON (green)?
Some In-App Purchases works only with credit card.

I have a $20 credit on my iTunes account from Gift Cards and I have no credit card. Why can't I make an in-app purchase?

I've never had a credit card on my iTunes account because I mostly purchase free apps and because I don't own a credit card. If I want to buy an app I use a family members Apple ID. I had two $10 iTunes gift cards and I put them as credits to my iTunes account. Now I'm trying to make an in-app purchase of something worth 19.99 and it says that my iTunes account has insufficient funds. The billing information appears and I choose "none" as I always have for it to charge it to my credit balance but again it says that I have insufficient funds. I checked in my iTunes account and it still says that I have a $20 credit balance.

You have a Puerto Rico address on your account ? From a quick search I've found one site from somebody in Puerto Rico that includes a screenshot for an app receipt showing tax of 7 cents added to a 99 cent purchase. Are you able to view the purchase history on the account that you've been using, and see what prices show on them (e.g. if the store's listed price or price plus tax) : Store > View Account menu option on a computer's iTunes, then 'see all' link next to the Purchase History section.

HT4009 Whenever I go to make an in-app purchase, a message pops up saying "this is not a test user account." What does that mean and how can I get rid of it so I can purchase things?

Whenever I go to make an in-app purchase, a message pops up saying "this is not a test user account." What does that mean and how can I get rid of it so I can purchase things?

Try a soft-reset and see if it works after your phone has restarted (it seems ot have fixed the error for a number of people on here) : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

HT4009 I'm trying to make a in app purchase and it refers me to apple support. What do I do?

I'm trying to make a in app purchase and it refers me to apple support. What do I do?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 I'm trying to make and in-app purchase on my ipad on which there is £14 credit (gift crd redeemed) however it's asking that because I have signed in from another device I need to verify my payment info, which I do but it declines? And I have funds

I'm trying to make and in-app purchase on my ipad on which there is £14 credit (gift crd redeemed) however it's asking that because I have signed in from another device I need to verify my payment info, which I do but it declines? And I have funds?
I've even tried another card and get the same. Confused. Any advice?

You have a Puerto Rico address on your account ? From a quick search I've found one site from somebody in Puerto Rico that includes a screenshot for an app receipt showing tax of 7 cents added to a 99 cent purchase. Are you able to view the purchase history on the account that you've been using, and see what prices show on them (e.g. if the store's listed price or price plus tax) : Store > View Account menu option on a computer's iTunes, then 'see all' link next to the Purchase History section.

HT4009 i'm trying to make an In-App purchase but it keeps giving me an error i have $15 on my iTunes account

i'm trying to make an In-App purchase but it keeps giving me an error i have $15 on my iTunes account

Can you please reply, I have been waiting over a day for a reply to solve a problem that should be already resolved.

HT4009 Why couldn't i make an in-app purchase? (In Clash of clan game)

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