HT4009 Why do download of updates stop and I keep entering my password?
Every time I try to update my apps. I enter my id and password, the update seems to start downloading and then stops. Is there something set wrong in my settings causing this?
Hi Mary!
Here is an article for you that addresses this issue with your downloads getting interrupted:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden
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An error occurred in the App Store. Try again later(13)
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<Email Edited by Host>Disable anti virus software.
Turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall
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com.apple.appstore.plist
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Empty the Trash, try the App Store. -
Some computers download and install the two approved updates, others only download Windows Update Agent and not the approved updates.
UN-successful Windows Update Log:
2014-05-07 09:33:56:180
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Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0400) ===========
2014-05-07 09:33:56:220
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Misc = Process: C:\Windows\system32\svchost.exe
2014-05-07 09:33:56:221
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Misc = Module: c:\windows\system32\wuaueng.dll
2014-05-07 09:33:56:180
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Service *************
2014-05-07 09:33:56:221
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Service ** START ** Service: Service startup
2014-05-07 09:33:56:222
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Service *********
2014-05-07 09:33:56:544
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Agent * WU client version 7.6.7600.256
2014-05-07 09:33:56:545
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Agent * Base directory: C:\Windows\SoftwareDistribution
2014-05-07 09:33:56:546
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Agent * Access type: No proxy
2014-05-07 09:33:56:547
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Agent * Network state: Connected
2014-05-07 09:33:57:315
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Setup Service restarting after SelfUpdate
2014-05-07 09:33:57:545
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Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2014-05-07 09:33:57:592
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Report CWERReporter::Init succeeded
2014-05-07 09:33:58:326
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Report *********** Report: Initializing static reporting data ***********
2014-05-07 09:33:58:376
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Report * OS Version = 6.1.7601.1.0.65792
2014-05-07 09:33:58:376
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Report * OS Product Type = 0x00000030
2014-05-07 09:33:58:394
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Report * Computer Brand = Hewlett-Packard
2014-05-07 09:33:58:444
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Report * Computer Model = HP Compaq 4000 Pro SFF PC
2014-05-07 09:33:58:455
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Report * Bios Revision = 786H7 v02.00
2014-05-07 09:33:58:504
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Report * Bios Name = Default System BIOS
2014-05-07 09:33:58:554
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Report * Bios Release Date = 2011-01-31T00:00:00
2014-05-07 09:33:58:554
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Report * Locale ID = 1033
2014-05-07 09:34:03:562
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Report REPORT EVENT: {082D455B-6E51-4238-A997-1D27D9214A72}
2014-05-07 09:33:58:565-0400 1
199 101
{0011B9ED-9189-4D58-BE25-FA2F13FC3D6C}
1 240005
SelfUpdate Success
Content Install Installation successful and restart required for the following update: Windows Update Aux
2014-05-07 09:34:03:614
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Report CWERReporter finishing event handling. (00000000)
2014-05-07 09:34:42:049
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Agent *********** Agent: Initializing Windows Update Agent ***********
2014-05-07 09:34:42:049
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Agent *********** Agent: Initializing global settings cache ***********
2014-05-07 09:34:42:049
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Agent * WSUS server: http://csd26.csd.local:80
2014-05-07 09:34:42:049
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Agent * WSUS status server: http://csd26.csd.local:80
2014-05-07 09:34:42:049
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Agent * Target group: CO
2014-05-07 09:34:42:049
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Agent * Windows Update access disabled: No
2014-05-07 09:34:42:063
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DnldMgr Download manager restoring 0 downloads
2014-05-07 09:34:42:089
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AU ########### AU: Initializing Automatic Updates ###########
2014-05-07 09:34:42:089
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AU AU setting next detection timeout to 2014-05-07 13:34:42
2014-05-07 09:34:42:090
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AU AU setting next sqm report timeout to 2014-05-07 13:34:42
2014-05-07 09:34:42:090
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AU # WSUS server: http://csd26.csd.local:80
2014-05-07 09:34:42:090
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AU # Detection frequency: 22
2014-05-07 09:34:42:090
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AU # Target group: CO
2014-05-07 09:34:42:090
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AU # Approval type: Scheduled (Policy)
2014-05-07 09:34:42:090
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AU # Scheduled install day/time: Every day at 3:00
2014-05-07 09:34:42:090
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AU # Auto-install minor updates: Yes (User preference)
2014-05-07 09:34:42:105
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AU Initializing featured updates
2014-05-07 09:34:42:116
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AU Found 0 cached featured updates
2014-05-07 09:34:42:116
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AU Successfully wrote event for AU health state:0
2014-05-07 09:34:42:117
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AU Successfully wrote event for AU health state:0
2014-05-07 09:34:42:117
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AU AU finished delayed initialization
2014-05-07 09:34:42:117
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AU AU setting next sqm report timeout to 2014-05-08 13:34:42
2014-05-07 09:34:42:117
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AU #############
2014-05-07 09:34:42:117
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AU ## START ## AU: Search for updates
2014-05-07 09:34:42:117
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AU #########
2014-05-07 09:34:42:291
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AU <<## SUBMITTED ## AU: Search for updates [CallId = {5AA2F00A-8964-4543-A740-EC45C5FD5752}]
2014-05-07 09:34:42:341
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Agent *************
2014-05-07 09:34:42:341
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Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-05-07 09:34:42:341
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Agent *********
2014-05-07 09:34:42:341
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Agent * Online = Yes; Ignore download priority = No
2014-05-07 09:34:42:341
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Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0
and DeploymentAction='Uninstallation' and RebootRequired=1"
2014-05-07 09:34:42:341
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Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2014-05-07 09:34:42:341
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Agent * Search Scope = {Machine}
2014-05-07 09:34:42:341
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Setup Checking for agent SelfUpdate
2014-05-07 09:34:42:342
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Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2014-05-07 09:34:42:349
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Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2014-05-07 09:34:42:392
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Misc Microsoft signed: Yes
2014-05-07 09:34:44:669
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Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2014-05-07 09:34:44:676
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Misc Microsoft signed: Yes
2014-05-07 09:34:44:754
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Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2014-05-07 09:34:44:777
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Misc Microsoft signed: Yes
2014-05-07 09:34:44:781
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Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2014-05-07 09:34:44:788
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Misc Microsoft signed: Yes
2014-05-07 09:34:44:837
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Setup Determining whether a new setup handler needs to be downloaded
2014-05-07 09:34:44:855
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Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\Handler\WuSetupV.exe:
2014-05-07 09:34:44:862
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Misc Microsoft signed: Yes
2014-05-07 09:34:44:862
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Misc WARNING: Digital Signatures on file C:\Windows\SoftwareDistribution\SelfUpdate\Handler\WuSetupV.exe are not trusted: Error 0x800b0001
2014-05-07 09:34:44:862
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Setup WARNING: Trust verification failed for WuSetupV.exe. It will be deleted and downloaded, error = 0x800B0001
2014-05-07 09:34:44:863
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Setup SelfUpdate handler update required: Current version: 7.6.7600.256, required version: 7.6.7600.256
2014-05-07 09:34:44:873
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Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256"
2014-05-07 09:34:44:932
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Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2014-05-07 09:34:44:933
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Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2014-05-07 09:34:45:048
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Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2014-05-07 09:34:45:048
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Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2014-05-07 09:34:45:234
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Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2014-05-07 09:34:45:235
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Setup SelfUpdate check completed. SelfUpdate is NOT required.
2014-05-07 09:34:48:415
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PT +++++++++++ PT: Synchronizing server updates +++++++++++
2014-05-07 09:34:48:415
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PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://csd26.csd.local:80/ClientWebService/client.asmx
2014-05-07 09:34:48:424
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PT WARNING: Cached cookie has expired or new PID is available
2014-05-07 09:34:48:424
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PT Initializing simple targeting cookie, clientId = 97287ab2-5824-44d2-bf93-8a98da659f77, target group = CO, DNS name = c18714.csd.local
2014-05-07 09:34:48:424
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PT Server URL = http://csd26.csd.local:80/SimpleAuthWebService/SimpleAuth.asmx
2014-05-07 09:34:48:454
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PT WARNING: GetCookie failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
2014-05-07 09:34:48:454
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PT WARNING: SOAP Fault: 0x00012c
2014-05-07 09:34:48:454
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PT WARNING: faultstring:Fault occurred
2014-05-07 09:34:48:454
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PT WARNING: ErrorCode:ConfigChanged(2)
2014-05-07 09:34:48:454
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PT WARNING: Message:(null)
2014-05-07 09:34:48:454
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PT WARNING: Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie"
2014-05-07 09:34:48:454
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PT WARNING: ID:cb5babad-3a1d-4e6b-946e-736ed4746e3f
2014-05-07 09:34:48:464
1036 f08
PT WARNING: Cached cookie has expired or new PID is available
2014-05-07 09:34:48:464
1036 f08
PT Initializing simple targeting cookie, clientId = 97287ab2-5824-44d2-bf93-8a98da659f77, target group = CO, DNS name = c18714.csd.local
2014-05-07 09:34:48:464
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PT Server URL = http://csd26.csd.local:80/SimpleAuthWebService/SimpleAuth.asmx
2014-05-07 09:35:06:497
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AU Forced install timer expired for scheduled install
2014-05-07 09:35:06:497
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AU UpdateDownloadProperties: 0 download(s) are still in progress.
2014-05-07 09:35:06:497
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AU Setting AU scheduled install time to 2014-05-08 07:00:00
2014-05-07 09:35:06:498
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AU Successfully wrote event for AU health state:0
2014-05-07 09:35:14:236
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PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2014-05-07 09:35:14:236
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PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://csd26.csd.local:80/ClientWebService/client.asmx
2014-05-07 09:35:20:118
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Agent * Found 0 updates and 79 categories in search; evaluated appl. rules of 859 out of 1494 deployed entities
2014-05-07 09:35:20:194
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Agent *********
2014-05-07 09:35:20:194
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Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-05-07 09:35:20:194
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Agent *************
2014-05-07 09:35:20:209
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Report CWERReporter finishing event handling. (00000000)
2014-05-07 09:35:20:209
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Report CWERReporter finishing event handling. (00000000)
2014-05-07 09:35:20:209
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AU >>## RESUMED ## AU: Search for updates [CallId = {5AA2F00A-8964-4543-A740-EC45C5FD5752}]
2014-05-07 09:35:20:209
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AU # 0 updates detected
2014-05-07 09:35:20:209
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AU #########
2014-05-07 09:35:20:209
1036 bb8
AU ## END ## AU: Search for updates [CallId = {5AA2F00A-8964-4543-A740-EC45C5FD5752}]
2014-05-07 09:35:20:209
1036 bb8
AU #############
2014-05-07 09:35:20:210
1036 bb8
AU Successfully wrote event for AU health state:0
2014-05-07 09:35:20:210
1036 bb8
AU Featured notifications is disabled.
2014-05-07 09:35:20:211
1036 bb8
AU AU setting next detection timeout to 2014-05-08 11:19:46
2014-05-07 09:35:20:211
1036 bb8
AU Setting AU scheduled install time to 2014-05-08 07:00:00
2014-05-07 09:35:20:212
1036 bb8
AU Successfully wrote event for AU health state:0
2014-05-07 09:35:20:212
1036 bb8
AU Successfully wrote event for AU health state:0
2014-05-07 09:35:25:183
1036 f08
Report REPORT EVENT: {C1B39107-F517-4477-AAE3-9B1F1D6002BF}
2014-05-07 09:35:20:193-0400 1
147 101
{00000000-0000-0000-0000-000000000000}
0 0 AutomaticUpdates
Success Software Synchronization
Windows Update Client successfully detected 0 updates.
2014-05-07 09:35:25:183
1036 f08
Report REPORT EVENT: {669B9537-BB71-4190-BA58-A97F725AE4D8}
2014-05-07 09:35:20:194-0400 1
156 101
{00000000-0000-0000-0000-000000000000}
0 0 AutomaticUpdates
Success Pre-Deployment Check
Reporting client status.
2014-05-07 09:35:25:184
1036 f08
Report CWERReporter finishing event handling. (00000000)
2014-05-07 09:37:32:440
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Report Uploading 3 events using cached cookie, reporting URL = http://csd26.csd.local:80/ReportingWebService/ReportingWebService.asmx
2014-05-07 09:37:32:454
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Report Reporter successfully uploaded 3 events. -
This method is exactly how I'm trying to get my music on my new iPod touch, it starts downloading but then stop and says unable to download at this time. What the **** is going on ?
Try going to Settings>Store and sign out and sign back in.
It also could be due to an Apple server problem. and yu will just have to wait and try again. -
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See above. Why is the latest update failing and giving me this_ U44M1P7?
Hi cfosofart,
Please go follow the mentioned kb: http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html .
Regards,
Romit Sinha -
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I already have to have all downloads, pictures, most new apps saved on this verbatim hardrive as my Macbook has literally no memory space!
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Oct 22, 2013 11:58 PM
downloaded 10.9 all well 'til I get desktop and can't enter my password, message of error, and it shuts down: reboot and error reappears"your computer restarted because of a problem. touch any key.....etc' 75-yr-old needs guidance.........running 10.8.5 til today................???????? Can run in safe boot, but what do i do now ??? thanks
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downloaded 10.9 all well 'til I get desktop and can't enter my password, message of error, and it shuts down: reboot and error reappears"your computer restarted because of a problem. touch any key.....etc' 75-yr-old needs guidance.........thanx
running 10.8.5 til today........................???????? Can run in safe boot, but what do i do now ??? thanksWell, after some thought, I did a 'safe boot', did a disk verify and repair in Disk Utility, repaired permissions in DU and had the same problem I'd mentioned in post.
SO, I went back in (safe boot.........that is, hold down start button, then 'shift') and went to applications and removed or uninstalled any apps that I thought might be interferring with the re-boot or, specifically, with my being unable to sign in with my p/w.........(at the first key stroke, it would crash and give the 'error' message)....I had both Webroot and Dashlane installed that I thought could interfere with password recognition (Webroot protects from viruses, et all and Dashlane is a password codifying appl.) I took out whatever else I thought might not be friendly and, guess what ?? When I signed out of 'safe' mode, and rebooted normally, it worked.........and has been working properly for 3-4 hrs now, so guess it's good-to-go..........seems like it...........hope this helps anyone with the same problem I'd had...........no need to visit "genius bar" some 55 miles from here............guess us mid-seventies guys ain't too old for learnin'...........G'Day, Mates !!
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