HT4059 Can you get a refund if an iBook fails to open once you make a purchase?

What happens when an iBook fails to open properly? Do I ave any recourse through iTunes?

If you are having an issue with a purchase that is not working properly, you can either delete and re-download it through iBooks (there is a section that shows your previous purchases and allows you to re-download them) or you can contact iTunes by filling out the form below to request a refund if necessary.
http://www.apple.com/lae/support/itunes/contact.html

Similar Messages

HT1657 how can you get a refund on an unwatched rental movie

how can you get a refund on an unwatched rental movie

All purchases are considered final. You can try contacting iTunes support, but they might not refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I bought Smart Photo Converter which do,s not work but i can't get any refund , i have contacted the company but no reply and that was two weeks ago...so do you talk to someone at the App store?

I bought Smart Photo Converter which does not work but i can't get any refund , i have contacted the company but no reply and that was two weeks ago...so do you talk to someone at the App store?

Mac App Store Support -
http://www.apple.com/support/mac/app-store/

HT201318 How can I get a refund for my iCloud storage

How can I get a refund on my iCloud storage backup

If in the US, follow the link below -
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

I bought the wrong book in ibooks. How can i get a refund?

I bought the wrong book in ibooks. How can i get a refund?

A refund may not be possible since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you.
Good luck.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

I got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie and now were trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs

i got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie last night, and now we're trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs & 46 mins.

Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

How can i get a refund on a itunes card

My ten year old daughter has been asking friends and family to buy her I-tunes gift cards so she can save up and purchase a Nano. Well last night she received another card allowing her to have enough credit to purchase the nano. I scratched off the offer code on the back of the cards and tried to enter the codes in the apple store check out to purchase the Nano with the cards but received a error message stating you can not redeem itunes cards to purchase a apple store product. My question is can we get a refund on these cards or atleast exchange them for store credit so we can purchase the nano. Right now we have no other apple devices and do not have a need for the cards since we do not have a apple product to use them with? Who knew that there was a difference between i-store and itunes store gift cards. Help what do I tell my little girl who was so excited to have saved her money (Gift cards) patiently until she had enough. Is there anything that can be done?

Can you give more information on what is happening? May be best to troubleshoot and rectify the issue.

HT1904 How can I get a refund for apps in the apple App Store that do not work and are not what they said they wer

How can I get a refund for apps in the apple App Store that do not work and are not what they said they wer

You've tried deleting and redownloading them and seeing if they then work and tried contacting the developers ? If you have and they can't/won't help then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I purchased additional storage for my phone not realizing it was storage for icloud. Can I get a refund?

I purchased additional storage for my phone not realizing it was storage for icloud. Can I get a refund?

You cannot buy additional storage for your iphone at all.
You can contact itunes support and ask if they will allow a refund.

HT201318 how can i get a refund for my icloud upgrade? i am within the 15 days

how can i get a refund for my icloud upgrade? i am within the 15 days

If in the US, follow the link below -
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

How can I get a refund for unwanted app?

My kids downloaded an extension of an app, made for kids, that cost $100. They thought it was free, until I got the bill. How can I get a refund for this and remove the app? This is wrong on so many levels, beginning with having a free app for kids luring them to a ridiculously priced one. Any help is appreciated.

You posted in the Mac computer OS X Tiger 10.4 forum. You don't provide enough info. Was this an iPad app, iPhone app, an iPod app purchased from the iTunes store? Or an app purchased from another source?
The remedy - don't give your kids the password and answer to security questions.
If purchased from the iTunes store, there's a link on the invoice.
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

How can I get a refund for an unwanted app that I just purchased?

How can I get a refund for an unwanted app that I just purchased?

Click here and ask the iTunes Store staff for a refund. Consider whether or not you want to do this now carefully first; if they grant one, you'll need a very good reason to get another from them.
(111524)

How can I get a refund for a purchase made by a minor?

how can I get a refund for a purchase made by a minor?

You contact iTunes store support and plead your case. YOU are responsible for the security of your Apple ID and password. There are numerous mechanisms in place to make it easy to prevent unauthorized purchases. IF they agree to give you a refund, they will not do so a second time.

How can I get a refund for a product I don't want as its not performing the way I want it?

How can I get a refund for a Mac APp store product I purchased which I dont want?

Apple views sales as final. Have you contacted the developer about the issue that you have with the app?
When the emailed receipt arrives you can start a conversation with iTunes/Mac App Store Support about a refund via the Report link.

How can I get a refund for a album

How can I get a refund for a album I bought at the music store...If I can? Reason being I hit the wrong Buy button.
Actually, I've had original CD already.

Go into your itunes store account and click on purchase history. Click on "Report a problem" at the bottom of the page. If it was your last purchase it should be at the top and have a link that you can click on that says "Report A problem". Follow the steps the screen gives from there. This is not a guarantee that you will receive a refund (or store credit which is what they would give) but one of the options is "Accidently clicked Buy" or something to that effect. Someone should email you within 12 hours I believe (the screen will tell you how long after you submit).

HT4059 Can you get a refund if an iBook fails to open once you make a purchase?

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