HT4059 I pre-order a book and now that it is available to download, I can't download it?

I pre-Oder a book and now that it is available for download,
I can't download to my phone.

Hello mari215,
I would be eager to download and read my pre-ordered book as well. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the book does not download after following the steps in that article, I recommend trying to download the book from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the book, you will not be charged again. You can find the steps to do this in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still not able to download the book, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

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HT4059 I pre purchased a book and now it won't let me open it to read. It say paused. I know it is available to read. Please advise.

I pre purchased a book from I books. I cannot open it to read. It is available to read on amazon and is published. It say paused in my library. When I try to open it says go to purchases and download. When I go to store to purchase it says already purchased.

You are reading on your ipad?
or your computer?
Ibooks are only for the ipad/iphone/ipod touch

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Thanks in advance for your help!

try doing SMC reset, the following article tells how:
http://support.apple.com/kb/HT3964
also try this article
http://support.apple.com/kb/TS1367
tells how to troubleshoot mac won't turn on
good luck!

I preordered a movie a while ago and received an email with the confirmation but now that it is available to everyone i can't seem to download it, it says that i have to purchase it again even though i already payed. HELP MEEEE PLEASE

help

You are sure that you've paid for it, it's been deducted from your payment method e.g. account's balance or credit card ? Pre-orders aren't paid-for when you pre-order them, you are charged when they are released and you download them - at any time up until that point you could cancel the pre-order, so you can't be charged until then.

Flash accidentally got uninstalled from my pc laptop (Chrome), and now won't even load websites so I can't download it. Can I copy it from my desktop? Or how do I get it back onto my laptop?

Flash accidentally got uninstalled from my pc laptop (Chrome), and now it won't even load websites so I can't download it. Can I copy it from my desktop? Or how do I get it back onto my laptop?

Hi micha164,
I am curious to know how did Flash Player get uninstalled from Chrome? If you can please share steps to reproduce how your Flash Plugin got Removed?
Also, Can you open chrome application Goto Chrome://plugins and See if Adobe Flash Player Plugin is Disabled? If yes, kindly enable Flash Player Plugin by clicking the [blue colored]enable link and restart the browser to see if the changes have reflected.
Because Flash Player cannot be uninstalled from Chrome using any uninstaller, as it is embedded part of the app installer/update and can only be removed if you remove the plugin reference from the location on disk. Possibility is that your plugin got disabled and did not get enabled after that.
Please see if it helps. If the above does not work then the only resolve is to update Chrome app. Please let us know if your query got resolved or not.
Piyush

HT4059 I pre-ordered 2 books. When they became available I downloaded them. They show as "paused" in my library. When I go to purchases and try to download them again, it tells me I have already downloaded them. What am I doing wrong?

.

Well, sure, you pay a monthly fee, but Wifi is not charged on a usage basis. Data plans, yes, but that is related to cellular usage, not Wifi.
By free, I just meant that above whatever you pay to your internet provider for your internet access and your modem, it is not affected by how much you are or are not on your Wifi or how much you use it....
Cheers,
GB

HT5544 I pre order a book and it is stuck on pause everything I do to get it to download says the book is already downloaded but it not imhave call and everything how cani delete it and get my money back so I can reorder the book.

How do I get a refund for a book that's stuck on pause ?

Try going into store then entring apple ID along the bottom...there's a tap for hidden downloads, slide finger across to unhidden then it should come bak into your library. Hope it works it did for me .

I pre ordered a book in iBooks. It has arrived, but when I try to download it, I get" can't connect to iTunes store."

I preordered a book in iBooks. It arrived 2months ago. When I try to download it, I get " can't connect to iTunes store."
Is there a way to trouble shoot this?

williamfrommcclellandtown wrote:
But I am downloading the novel on my iPhone & don't have those options?
Download it on your computer and sync it to iphone.

A member of my family previously downloaded the free trial and now that i need it, it won't let me download it. what can i do for free to get this to work?

How can i get a free trial? it's previously been downloaded, not for my use but now it wont let me have it and i need it for college. Help?

gbraye,
Is a single month student subscription an option, or using another computer?
The failure to download is owing to the facts that you can only have a trial once, and the Adobe system is based on identifying through the computer.

HT4059 Can someone help??? I pre-ordered a book in Ibooks and now it is stuck in downloading mode

Can someone help??? I pre-ordered a book in Ibooks and now it is stuck in downloading mode

Hello heidi67,
We've an article that can help get the download resumed.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
Cheers,
Allen

I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?

I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?

I'm not sure that answers the question Candice.
I'm in the same situation. I was up trying to get on the Verizon page at 11:55, kept getting the ECPD error. When finally got through, the Silver Iphone Plus 64 showed arrival of 9-19. At every step of the process, it seemed that I was ordering a phone that would arrive on day1. At no point did it say this was an estimate. At no point did it say it might change. In a big yellow box, it said "9-19". Ordered it, then got confirmation email stating it should arrive at 9-19. Seems like all should be good, right? Order site said 9-19, I've got a confirmation email saying 9-19, done and done.
Then I check the website, and suddenly it changed to 10-14?!?!?!? I feel like this was a bait and switch. I was able to pickup an iphone5 in a local store on launch day, and would not have locked myself into a preorder through Verizon if I had known this would happen!
So, that leads back to the original questions. Lets assume I walk into a Verizon store on 9-19, and there is an available iphone6 plus just sitting there, can I either get that phone as fulfillment of my pre-order. Or, cancel my pre-order and buy that phone right then and there?
JJK
PS: It seems there are many people you misled this way. For every person who takes the time to post on this site, there are going to be many many more who are silently ****** off.

HT4059 Pre ordered a book, got an email to follow link to download -- nothing! It won't dl

Pre ordered a book, got an email to follow link to download -- nothing! It asks me to buy it again

Hello there, Christaen.
The following Knowledge Base article should provide some useful information on how to redeem your purchase:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Specifically:
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
If the issue persists, please review:
iTunes 11 for Mac: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12283
Thanks for reaching out to Apple Support Communities.
Cheer,
Pedro D.

My Super smash bros Wii U pre order because i pre ordered in store and placed a $5 deposit

Let me share what I was told when I arrived at best buy store. By the way I will file a complaint to corporate about this and will see about filing it to better business bureau... I pre ordered my smash brothers bundle in store ( couldn't do it online because there are issues with my account for a year now and after numerous calls to fix it which I have been given so many ticket numbers,best buy just cant fix their own mistakes). I arrive at the store to pick up my pre order and the employee responds with a dissapointing tone"don't tell me you preordered the bundle." the employee just walks back and forth. She then asks her co-worker which she then tells me "we don't have your preorder...we only filled orders for the people who preordered online and fully paid the game." I asked for a manager and told him this is the second time best buy has messed up my pre orders and provide me with poor service. He then says that they only filled the orders from online purchases and who paid in full which makes me feel like I didn't matter only because I placed a $5.00 deposit to guarantee my copy.overall I received poor customer service, he did not own the situation and didn't offer at least some type of compensation to a "former" loyal elite customer. In general, best buy has given me poor service throughout the year by not fixing my ability to order online for a year, messing up my pre order of Mario kart 8 by charging me for the free $10 gift card which was supposed to be free for pre ordering the game and then refusing to give me a refund for the $10 charge, and finally telling me that even though I pre ordered, because I didn't pay the bundle in full I don't get my copy at all... Not even a phone call,common courtesy to notify me. This is it! Best buy will never get business from me and I will never recomment it to anyone. Amazon on the other hand does everything right, and owns the situations and strive to make things right.Amazon is now my go to for shopping all electronic and entertainment needs. Amazon even allowed me to place a new order for the bundle and will receive it next week versus best buy saying " we don't know when we will get them." In short I cancelled my pre order from best buy and took my business elsewhere. Finally when I asked the supervisor for corporate's contact information, he refused to provide it. Now I need to check online and hunt down that information

Hello redrevolver4,
Thank you for pre-ordering from Best Buy, and thank you for sharing your experience with us. We as moderators on the forum work at the corporate office, and I am happy to talk to you today.
Reading through your description of events I can certainly understand why you would be disappointed. It is not our intent to leave any customers out when they pre-order a product with us. While we are working to fulfill our in-store pre-orders that were not yet completed, I can also understand your desire to cancel the order and go where you could get an order shipped out to you. I am sorry that was not us this time.
I will certainly document your feedback so that we can learn from it and ensure that our stores are adequately equipped to fulfill orders as our first priority, but provide all care and courtesy when things don't go quite as intended.
I did have one more question for you, though, and I will be sending you a private message with that. Please watch for that message from me shortly.
Thank you,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Pre-order points missing and pre-ordering problems at the store level.

Hi
During the week of July 6th-July 12 there was an ad for pre-ordering certain movies and getting 100 bonus points for each movie. On July 12th I pre ordered Rio 2, The Amazing Spiderman 2, and Transformers:AOE (Steelbook edition). The employee was able to successfully pre-order Rio 2 using the provided in store pre order card but had difficultly pre ordering Spiderman 2 and Transformers. Rio 2 and Spiderman 2 had set release dates while at that time Transformers did NOT have a release date until recently. These pre-orders were done in three different transactions.
Picking up Rio 2 on 7/15 was not a problem. The employee did an exchange in the system. The 100 bonus points never posted.
The Amazing Spiderman 2 had a lot of problems. The employee thought I already bought it and picked it up on 7/12 when I went to pick it up on 8/19 (the release date). At the time of the pre order purchase, there was no announcement of the BB exclusive Magno pack for the same price as the regular blu ray release. Again the employee did a return/rebuy. This employee also stated that the employee who processed the pre-orders Spiderman and Transformers did it incorrectly since it looks like she did it as a normal transaction instead of a pre-order. The points have yet to be posted.
Transformers: AOE (Steelbook edition) now has an official release date of 9/30. My question is will the system allow for employee to process the pre-order pick up since it is outside of the 45 day window? I am hoping it won't be but seeing how the employees have been processing pre-orders incorrectly when picking them up I expect problems when doing so.
I have also noticed a price drop for transformers (6760435) from the time I pre-ordered it on 7/12. Will the employees be able to adjust the price and give me the difference?
Not all stores carry the pre-order cards making this a difficult process for everyone (it takes me on average 30 minutes to pick up 1 pre-order instead of in and out within 5 mins like usual) because someone didn't do it correctly the first time. So my question is, how should employees process a pre-order if there is NO Pre-Order card in store?? I would love to continue to pre-order at best buy, but am getting tired of having employees screw up my pre-order.

Hello ITDEFX101,
Pre-ordering your movies during these 100 My Best Buy™ Bonus Point promotions is a great way to ensure that you are able to get your hands on some great movies as soon as possible after release, while simultaneously earning extra points. It is regrettable to hear that your pre-order experience with Rio 2 and The Amazing Spiderman 2 were not as smooth as we strive for these processes to be, and in the end, you state you didn’t even get the bonus points you expected.
Using the information you registered with the forum, I was able to review your pre-orders for all three movies, as well as your My Best Buy™ account. Sadly, it does appear that there may have been some issues with your pre-orders, and I would like to address these with you privately, especially concerning your pre-order for Transformers: Age of Extinction. I am sending you a private message, which you may view once you’ve signed into the forum and clicked the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Pre-Ordering a book, give price guarantee?

I was thinking of Pre-ordering a book in the iBooks store. The price is kinda high, If i Pre-order it and the price comes down before release will I get that price? Or am I locked into the price that I originally Pre-ordered it at?

You are charged when the book is released and you download it - between pre-ordering and it being released you could cancel the pre-order, so you are only charged on release.

HT4059 I pre-order a book and now that it is available to download, I can't download it?

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