HT4059 I was charged for an unauthorized purchase of a book I have already purchased several months previously. Can I get a refund?

I was charged for a second purchase of a book that I purchased several months ago. I did not authorie this,, no apple ID, no pssword. No idea what happpened, it is a second copy in my library. I don't need two copies. Can I get my money back? and how?

Yup, this happened to me with an app I purchased...twice.. Considering all the "security" related implementations that the App/itunes store could keep our purchases straight. I wish there was some sort of innovation that would track purchases made. This way when we have to perform a simple procedure like re-downloading an app to a device that had to be erased & restored to deal with its inherent disfunctionality we wouldnt have to waste time dealing with a flaky retailer when they steal money from you..
Yes, there must be a technology maker who could invent this kind of innovation...btw, isnt it 2013 already? Not to much to ask, but perhaps this investment to create this wonderful innovation would be to much for such a small, poor firm like Apple..****, corporate is probably busy thinking up the next half baked product that barely works to consider the complex ins and outs of keeping its clients "satisfied".
-W

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TS1702 My brother was on my ipod and purchased items from subway surfer which costs, £14.68. How can i get a refund? Or how can i cancel it?

Please help me!
My brother was on my ipod and purchased items from subway surfer which costs, £14.68. How can i get a refund? Or how can i cancel it?

"What do you mean? "
What don't you understand?
"He didn't know what he was doing"
Yet, you let him play with you ipod.
You can try contacting itunes support and asking for an exception, but they are under no obligation to allow.
He didn't know what he was doing

I purchased keynote for my new iPad do I need to purchase keynote for my iMac? When I try and purchase keynote for my iMac I am told that "you have already purchased keynote, do you want to purchase it again?" Answer NO. I try to open the keynote app

I purchased keynote for my new iPad do I need to purchase keynote for my iMac?
When I try and purchase keynote for my iMac I am told that "you have already
purchased keynote, do you want to purchase it again?" Answer NO. I try to open the
keynote app on my iMac and it asks "do want to buy iWork again?" answer NO. Then the keynote app
closes. What an I to do?

Call the apple store you got it from and ask them. Sometimes in the past they've extended the 'no questions asked return' but only Apple can tell you for sure.

Songs I downloaded are missing, I tried to redownload and it wants to charge me again even though it recognizes that I have already purchased the song..

I have songs that I have downloaded and even put on my ipod. They are no longer in my iTunes library. I found a help screen that says to download it again. I tried this, and the iTunes store acknowledges I have already purchased it, but wants to charge me again to download it. How do I recover songs I already purchased when they aren't in the library?

You CANNOT download music again.
You buy one and only one download. It is your responsibility to move/copy/backup your music.
It has always been very basic to always maintain a backup copy of your computer. Use your backup copy to put the music back.
If for some reason you have failed to maintain a backup (not good), then you can transfer itunes purchases from an ipod. File>Transfer Purchases

I want to order multiple copies of an iPhoto book I have already purchased once. Is there a price break for multiple copies? Also, can I send to multiple addresses?

I want to order multiple copies of an iBook I have already purchased. I have two questions:
1) Can I send them to multiple addresses?
2) Is there a price break for multiple copies?

1) No.
2) No.

What if my daughter accidentally downloads something and it charges my credit card $99.00, i have deleted the app she installed can I get a refund?

What if my daughter accidentally downloads something and it charges my credit card $99.00? Can I get a refund? I deleted the app!!

Further to the other points, what you might want to do is
- first, make sure your daughter does not know your password, and change it if you suspect she does;
- second, turn off in-app purchases, and set your iPhone/iPad to require a password on every purchase. See this article:
http://support.apple.com/kb/HT4213
Matt

Hi, I am new to the iPad and apple. I thought I was previewing an audio book but apparently I bought it. How can I get a refund.

Hi, I am new to the Apple IPad and Apple products. When in ITunes I thought that I was previewing an audio book, but apparently I purchased it by mistake as it has ended up on my Visa account. Can anyone advise how I can return it and obtain a refund. Thanks. John B

If you mean you purchased it by mistake... you can try and get a refund...
Contact iTunes Store Customer Service:
Apple - Support - iTunes Store - Contact Us
But it is stated that all Sales are Final...

In iBooks,what does it mean when it says: you have already purchased this item. To download it check available downloads in the store menu?

In iBooks,what does it mean when it says: you have already purchased this item. To download it check available downloads in the store menu?

Apologies if I seem rude but isn't it obvious?
you have already purchased this item means you have already purchased this item - you don't need to buy it, you've already bought it.
To download it check available downloads in the store menu means to download it check available downloads in the store menu. So if you look at your top menu bar (in your iTunes programme) select the Store and from the menu that appears, select Check for available downloads. My guess (and I realise I'm risking my reputation here ) is that when you click on that, you will see a list of the items you've bought which will include anything you haven't yet downloaded to your iTunes. I assume there will be an option with that list to download those items.
I would like to thank the person who thought of the idea of taking different words and putting them in a certain order, so that those words form a sentence, and that sentence can then be read by other people and those people understand. Genius!

I received an email this am telling me I was charged for a purchase I made of .99 this am. I did not purchase anything. I contacted PayPay and was informed it was for a recurring monthyl .99 fee..I don't know what that is and don't want it. What is it?

I received an email this am telling me I was charged for a purchase I made of .99 this am. I did not purchase anything. I contacted PayPay and was informed it was for a recurring monthly .99 fee..I don't know what that is and don't want it. What is it? PayPal cancelled any further payments for this. I was informed I needed to request refund from ITunes. I did that. Why was I charged a .99 recurring fee? I purchased, or thought I did, an app called "Appzilla2" on Jan 10 for .99 cents. Does this mean I must pay .99/monthly to use it? If so, please cancel the appzilla.

We are itunes users just like you. We cannot cancel anything.
Look at your purchase history and see what the charge is for. Contact itunes support if need be.

HT4098 i was charged for an itune i didn't purchase

I was charged for an itune that I didn't purchase, how do I go about getting a refund? How do I keep this from happening again, this is the second time its happened.

CContact iTunes support.

HT3702 My credit card was charged for two purchases in the amount of 14.95 each. I did not authorize these purchases. The purchase dates were 12/24 and 12/25.

My credit card was charged for two purchases in the amount of 14.95 each. I did not authorize these purchases. The purchase dates were 12/24 and 12/25.

Contact Apple at:
https://expresslane.apple.com/
Have you downloaded any apps on an iPad/iPhone for kids? If so you may have in-app purchases enabled for free games or similar, and they've racked up charges for you.

TS1470 All of the indicators you suggested I have verified. Yet last night when I purchase a song by Il Volo (and was charged for it) - it did not download as purchased.

I purchased song last evening (Il Volo) and was charged for it.... yet it did not download. Help

Okay, you need to contact support definitely about what's going on. Here is a form that will send an e-mail into support for you:
http://www.apple.com/emea/support/itunes/contact.html
As far as the prices, the difference is likely the laptop version is the SD version and the iPad one is available in HD. That's the only reason you'll see a price difference. It has nothing to do with the device with movies/movie rentals. Apps yes, these no.

HT4009 in app purchase didnt recieve content but was charged for it

I made an in app purchase and was charged for the content but never recieved it,, who do i talk to to get the content again or a refund? Or am i just screwed?

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I bought and was charged for some music. It is not in check for available downloads or my purchased file. However it shows up in recent purchases. I just recovered from a problem and had to uninstall and reinstall. Where could this purchase be?

I bought and was charged for some music. It is not in check for available downloads or the purchased file. It does show up on my view my account recent purchases. Where could this music be? I recently recovered from an iTunes problem and had to uninstall and reinstall and finally manged to get everything back to work. Except for this most recent purchase which just happens to be my son's band so I would really like to have it.

Start with this article.
http://support.apple.com/kb/TS1408
If you live in the US, you can always redownload the music at no cost. See this article for information.
http://support.apple.com/kb/ht2519
And if nothing else, try contacting iTunes support and explaining the situation to them.
http://www.apple.com/support/itunes/contact.html
B-rock

I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.

I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.

Store > Check for available downloads
Or report a problem...
tt2

HT4059 I was charged for an unauthorized purchase of a book I have already purchased several months previously. Can I get a refund?

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