HT4059 Ibooks download is not the book I purchased

I downloaded  a sample of a book on my Iphone from Ibooks. Then I bought and downloaded the book. When I select it to read, its a different book, not the one that I bought. I deleted it and redownloaded the book again. And it still is not the book I orginally purchased. How do I get a refund? Or the correct book?

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that book and use the 'Report a Problem' link.
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

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    Mine does the same thing occasionally, is your phone jailbroken? Sometimes it will work if you delete the book and reinstall it or put your phone into airplane mode then turn it back off.

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    I prevsiouly owned an Ipad. Before selling it, I backup it on my Macbook. When the new Mavericks has been released, i upgraded my Mac. Now that I have iBooks on my Mac, I want to restore my iBook collection from my previous Ipad to my Mac. On my Mac, I can only see the iBooks collection of my previous iPad but not the books that I have purchased. I probably had more than a hundred books on my collection (in epub and pdf formats). I have already tried transferring purchases in iTunes and adding to my Library but to no avail.
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    I tried to configure the books from my pc to Ibooks. But Ibook doesn't show the books...

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    I purchased a book from iTunes and it will not download.  I get a message confirming my purchase and to tap download.  I've followed the directions dozens of times but still no book.

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