HT4059 My purchased ibook has been in a "downloading" state for two days, on both my library, and in the store. Any solutions?

My purchased iBook is stuck in a downloading state. Any solution?

Thank you. I know you're all users and not official Apple tech support, but I also know that the results of these discussions make their way up to search engines, and that Apple has to be aware that the issues discussed here happen.
As for the link to contact the iTunes support, I have already used that. I have a "ticket number" in their system, and have signed up for Apple to call me tonight after work. I was on hold with them yesterday for about 40 minutes, but had to hang up when my children's doctor called (they are both sick).
I was just venting, in the hopes that my venting would find others in the same troubled spot and we could share our frustratons together.
Thanks for trying to help and for listening.

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thank you.
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Welcome to Apple Support Communities.
This article provides information and troubleshooting tips that'll resolve most issues like the one that you've described, where your iPod nano isn't identified properly by iTunes.
iPod nano: Error message saying that iPod could not be identified properly - Apple Support
Cheers,
-Jason

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My name is Erik Fielding not Johnson. However, you xxx would not allow me to register with my real name.
In case you want to have your attorney or the police contact me after what I have to say, ''personal information removed'''
I am
I am neither rude or violent under ordinary circumstances but you have pushed me beyond my limit and hurt me very much.
I have been unable to view or save to my pictures folder any ages from any websites all.
When I click on an image to enlarge it as I always do so I can save it to my pictures folder, fire fox says loading and never loads.
This is a brand new problem. I have tried everything you xxx suggest including going to fire fox safe mode and using about:config go no avail.
You people are total xxxx for proving neither phone support or online help. Whenever, I try to chat online, you xxx say we are closed.
As I said above, I am not violent. ''balance of this paragraph deleted''
''deleted'' in return for the grief, pain, and hurt you have caused me and for keeping me up all night long suffering with this sick problem and also for being such xxx as to provide no way to get in touch with you directly.
I am wholly honest and never lie and always keep my promises. And I solemnly promise to ''deleted'' for the agony you have been causing me.
You have my correct email address: ''removed''
Thanks for your attention,
Erik
''edited by a moderator to remove the filthy language, threats of violence, and personal information''

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You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these.

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HT4059 My purchased ibook has been in a "downloading" state for two days, on both my library, and in the store. Any solutions?

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