HT4059 Pre ordered a book, got an email to follow link to download -- nothing! It won't dl

Pre ordered a book, got an email to follow link to download -- nothing! It asks me to buy it again

Hello there, Christaen.
The following Knowledge Base article should provide some useful information on how to redeem your purchase:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Specifically:
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
If the issue persists, please review:
iTunes 11 for Mac: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12283
Thanks for reaching out to Apple Support Communities.
Cheer,
Pedro D.

Similar Messages

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    Hello mari215,
    I would be eager to download and read my pre-ordered book as well.  I found a couple of resources that might help with downloading this purchase.
    First, I recommend checking to see if the download was interrupted.  You can use the steps in this article:
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    If the book does not download after following the steps in that article, I recommend trying to download the book from the list of past purchases.  As long as you are signed in with the same Apple ID you used to purchase the book, you will not be charged again.  You can find the steps to do this in the following article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    If you are still not able to download the book, I recommend reporting this issue to the iTunes Store:
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    http://support.apple.com/kb/HT1933
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • HT4059 Can someone help??? I pre-ordered a book in Ibooks and now it is stuck in downloading mode

    Can someone help??? I pre-ordered a book in Ibooks and now it is stuck in downloading mode

    Hello heidi67,
    We've an article that can help get the download resumed.
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    Cheers,
    Allen

  • I pre-ordered a book, where is the receipt

    Basically, I'm entering a contest for Shane Dawson. To enter, I needed to pre-order his book (I did it on ibooks) and give the book receipt number along with my other info. If you don't charge until the book is for sale, how am I going to get the number?

    iTunes don't charge until the book is released, between pre-ordering and release you can cancel pre-orders - you won't get an emailed receipt until the book is released and you've paid for it.

  • Pre-Ordering a book, give price guarantee?

    I was thinking of Pre-ordering a book in the iBooks store. The price is kinda high, If i Pre-order it and the price comes down before release will I get that price? Or am I locked into the price that I originally Pre-ordered it at?

    You are charged when the book is released and you download it - between pre-ordering and it being released you could cancel the pre-order, so you are only charged on release.

  • HT201272 I pre-ordered a book.  Will not download.  When I follow the instructions and click download is states you have already purchased. Any ideas??

    P re-ordered a book from the app store.  notified to download.  When I follow the steps to download it states you have already purchased.  Any ideas??

    Does it show in the Purchased tab in the iTunes store app on your phone, and/or the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes ?

  • Hi, I pre-ordered miley Cyrus new album and it's saying it purchased but it won't download?!?!

    Hi, I pre-ordered miley Cyrus new album and it's saying it purchased but it won't download?!?!

    Hello Alyssa420,
    It sounds like you are trying to download your pre ordered album but are unable to download it. I would reach out to our iTunes store support by reporting a problem with the purchase with this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thank you for using Apple Support Communities.
    Take care,
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  • HT4059 Pre-ordered book & released date has past. Won't download.

    Pre-ordered book. Released date has past & it won't download.

    Hey Talibabs,
    I see that you are seeing an issue with a book you have purchased in the iBooksstore. Use the following article to help you report this issue and receive assistance:
    Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
    https://support.apple.com/en-us/HT204084
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • I pre ordered the She Looks So Perfect EP about a week it was released and when it came out I got an email directing me to the download link when. I clicked download it asked me to pay again but I've already paid when I pre ordered it. Why is it like that

    Please help me

    You aren't charged when you pre-order an item, you are only charged when it's released and you download it - at any point up until them you could cancel the pre-order, so you are only charged on downloading.

  • I pre-ordered a book coming out 5/13.

    The Web site says that you get to preview the first chapter for pre-ordering it.  iBooks accepted the order, however, it will not let me even do the usual preview.  Nothing happens when I click it.  The site will only refere me back to iBooks.  Can anyone offer as suggestion or has anyone had this problem?  The book is 'Think like a Freak" The site is freakonomics Radio. 

    Probably not. The terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    It's possible they'll make an exception for you.
    Good luck.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • I pre ordered an album. One of the songs was released early but it won't download. It says purchased by it. How can I make it download without buying the song or the album again?

    I pre ordered midnight memories (a one direction album) a couple months ago. One of the songs was released early and was available to be downloaded. Because I had already purchased the album I figured that the song would automatically download but it isn't downloading. It says that it is purchased. Please explain how I can get the song to download without having to purchase the song or the album again.

    Download previous purchases from the iTunes Store - Support - Apple

  • TS1424 I pre-ordered an album in December that came out on February 11th and it won't let me download the album that I had preordered.

    I preordered an album in December that came out on February 11th and when I went to download it this morning and last night, it wouldn't let me download the songs. It only says "purchased" and when I click on the song, it only plays the preview of the song. When I go to "purchased>Music>Not on this iPhone" it only shows the songs I've deleted from my phone, that are still on iCloud. It doesn't show the songs I've pre-purchased. I'm very annoyed and want it fixed as soon as possible.

    Sorry to hear that but you have to download it on a computer first. Also, you havent paid the album yet, so will still be charged when you download it. When you check your account history, you can see that you were only charged for 1 song when you pre-ordered it.

  • I pre ordered a album and it says purchased but will not download

    I pre ordered a album and it says purchased and has been released but will not download

    Hey Sspafford!
    I have an article here that can help you with this issue:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • I pre-ordered an album, but a song was released after I pre-ordered it and it says purchased, but I can't download it.

    About a week ago,I pre-ordered Prism by Katy Perry on my IPod  and she had already released Roar and Dark Horse, which downloaded. But yesterday at midnight, Walking on Air. And this morning I tried to download it, it said purchased, but I couldn't download it.
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    -Aligzandra 

    Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

  • HT4059 I pre-ordered 2 books. When they became available I downloaded them. They show as "paused" in my library. When I go to purchases and try to download them again, it tells me I have already downloaded them. What am I doing wrong?

    .

    Well, sure, you pay a monthly fee, but Wifi is not charged on a usage basis. Data plans, yes, but that is related to cellular usage, not Wifi.
    By free, I just meant that above whatever you pay to your internet provider for your internet access and your modem, it is not affected by how much you are or are not on your Wifi or how much you use it....
    Cheers,
    GB

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