HT4059 Pre-ordered book & released date has past. Won't download.

Pre-ordered book. Released date has past & it won't download.

Hey Talibabs,
I see that you are seeing an issue with a book you have purchased in the iBooksstore. Use the following article to help you report this issue and receive assistance:
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
https://support.apple.com/en-us/HT204084
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

Similar Messages

HT203433 Itunes tells me my pre-ordered book is ready to download and never does...

So every time I download a new app from my iPhone 4s, a popup comes and tells me my pre-ordered book 'such wicked intent' is ready for download, and then asks if I'd like to download it now. So I always tap 'yes'.
However, no matter if I'm on 4g or my own internet at home, I always get a message that says "cannot connect to iTunes store, and the book never downloads.
What more is that when I search on the iTunese store from my computer, the book isn't in 'recently purchased' or anything, so it seems I can't download the book again with out REpaying for it.
How can this be fixed?

There are a few options... but start here:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

HT5622 I don't get why my Apple ID keeps saying this device is already associated with an Apple ID and something about 90 days but also it doesn't let me download any of my pre orders when available it has happened to me twice and my past purchases help m

I don't get why my Apple ID keeps saying this device is already associated with an Apple ID and something about 90 days but also it doesn't let me download any of my pre orders when available it has happened to me twice and my past purchases can someone contact me and give me some help sorting this out
Much appreciated
<Email Edited by Host>

Hi there
I'm getting a similar problem with my Macbook Pro. itunes match was working fine until two days ago when i created another 'user id' for the laptop and then an itunes account for that user under their profile. Now i cant turn on itunes match on my itunes under my user account. Contacted Apple today who said to use the Express Lane and email the problem and they might be able to make an 'exception' on the account. Otherwise I'll have to wait 88 days to access a lot of my music on the macbook pro. itunes match is still working on the iphone 4S and ipad2.
Can anyone help? The only thought was too re-stream the laptop. Ive already tried deauthorising the other user but it made no difference.
Thanks
Jules

HT4059 I want to cancel a pre ordered book in iBooks does anyone know how please?

I wish to cancel a pre ordered book in iBooks does anyone know how to do this please?

Thanks. I've tried this and apparently the template I'm using is one of those where it doesn't work. I've tried dragging it as well as cutting a pasting but it always travels back to the end of the book. Maybe I can try changing the template temporarily, move the preface page, and then convert back to the original template. I'll experiment a little.

HT4059 How can I cancel a pre-ordered book? Thanks.

Can anyone instruct me on how to cancel a pre-ordered book?
Thanks

If you wish to cancel a pre-order, simply swipe from left to right across the title, tap Delete, then tap OK on the confirmation screen.

HT4059 Pre ordered a book, got an email to follow link to download -- nothing! It won't dl

Pre ordered a book, got an email to follow link to download -- nothing! It asks me to buy it again

Hello there, Christaen.
The following Knowledge Base article should provide some useful information on how to redeem your purchase:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Specifically:
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
If the issue persists, please review:
iTunes 11 for Mac: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12283
Thanks for reaching out to Apple Support Communities.
Cheer,
Pedro D.

Two Pre-order books at same time

I had two pre-order books that were released today. Neither one of them has actually downloaded in my library. They are both sitting in the 'Books' Shelf. They have the bar on the bottom of the book that pops up when you first download something. Usually when a pre-order book comes through they ask for my password right when I open up the app. It hasn't asked me for my password. If I go to my purchases in iBooks it just says downloading but neither of them are downloading. It will not let me hit Edit and then delete them and go back and re-download them. I went and bought another book thinking maybe it would push through the purchases but it hasn't done anything.
any ideas or help?!?

Hi kevans426!
You should try power cycling your device to see if the issue persists, but if it does, you may need to report an issue with this purchase using the steps located in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for coming to the Apple Support Communities!
Regards,
Braden

How can I find out the date of a movie I am trying to pre-order if the date is not available/showing in the "manage pre-order" section?

How can I find out the date of a movie I am trying to pre-order if the date is not available/showing in the "manage pre-order" section?

Thanks so much for your reply King_Penguin. No, sadly there is not indication of the expected release date on the film, it's no where to be found. I have also tried to look in other places online, but no luck. I guess your latter statement jives more with my situation, that being the studio/rights-holder hasn't feel inclined to provide the date.

I cancelled a pre-ordered book on my iTunes account, but in my iBooks it still says pre-ordered. How do I get it to not be pre-ordered on my iPhone?

I cancelled a pre-ordered book on my iTunes account, but in my iBooks it still says pre-ordered. The iTunes account is the same as the account on my phone. How do I get it to not be pre-ordered on my iPhone?

Thank you that has resolved it for me, how do I give you the Green tick to say you are a legend???

Pre-Order Book stuck in downloading, book not in yet

I agreed to purchased a book on a pre-order basis. Now when I go into my libray it is hung up trying to download this book that is not yet available. I have tried fully shutting down the ipad, but no luck. Also tried to buy a new book that is available, but that is not downloading and library is still hung up on the pre order book not yet available.
Any help would be appreciated!
Kim

Jeff,
Thanks for the reply. However, the knowbase article referred to in iTunes Store: How to delete a downloading purchase on iOS seems to refer to an earlier version of the iTunes app than I have with iOS 8.0.2. My iTunes app has neither a More button in bottom nav bar, nor any options to display a Downloads list.
iBooks does display The Innovators book in its Books list, with a downloading icon (circle with pause button inside) showing status of this book. The progress indicator in this icon (solid line progressing around the circle) is stuck at the very beginning of the download operation, and hangs there forever. I cannot use the Select button to select this book (to move or delete it); the Select button displays a radio button in front of each item, allowing a group of books to be selected for a Move or Delete operation. But The Innovators book's radio button cannot be toggled (presumably because the book is still downloading).
As I indicated in my original message, I can use iTunes on Mac to remove the book from the iPad as part of its Sync/Backup operations. While this removal appears to work, the book reappears in the Books list on the iPad shortly after the Sync operation completes. Again, I presume this is because the book still exists in the download list on the iPad.
Any other thoughts on how to proceed?
Gary

Pre ordered books not showing

I Can't view my pre ordered books in the store is any one else having this problem? Each time I click on my purchases when in the store the page comes up blank. I was supposed to have a book released 2 days ago but it hasn't downloaded, unfortunately I can't remember which book it was so I can't search for it

This can maybe help you:
http://support.apple.com/kb/TS1702
http://www.apple.com/support/ios/ibooks/

Can't download a pre-ordered book on iPad

I got the e-mail telling me that a book I had pre-ordered was available for download. When I tap on the link in the e-mail, iBooks launches and asks me for my password. However, the keyboard is grayed out so that I can't enter anything. Going to purchased items shows the book as pre-ordered but doesn't have any way to download. This has happened with the last 8 or 10 books I have pre-ordered. I tried killing and re-starting iBooks and then killing and re-booting the iPad. Neither worked. I then contact Apple support. They had me re-set all settings on my iPad. When that didn't work, their next suggestion was to delete and re-install ibooks. Neither of those solutions worked either. Now, they suggest that I do a restore of the iPad and re-install everything. I think there has to be a less drastic solution. Quite frankly, that solution is worse than the problem. So has anyone seen this behoavior before and know of a less drastic solution? (My work around is to download the book on my Mac at home and then I can either download it on the iPad or sync. Not as convenient as downloading it directly but much less painful than a re-set to factory state.)

Hi again,
i just looked at this same book (that I received a pre-order download email for today) on my iPhone 5 and it was already downloaded - it never asked for the password. I opened the book and it is all there. Then I went back to iBooks on the iPad and the book was still sitting waiting to be downloaded, but this time when I hit the download icon and it asked for a password the keyboard was not grayed out so I could download.
Strange that each time I tried the download BEFORE looking at the same item on the iPhone the iPad grayed the keyboard, but worked AFTER accessing the book on the iPhone.
Also strange that the iPhone downloaded automatically but the iPad did not.

Upon notification that a pre-ordered book was ready for download by clicking on a link, the book failed to download. The link sent me back to the store. How can I activate the download?

I pre-ordered a book. I was notified it was ready for download. When I clicked on the link to download it failed to download. Instead, it took me to the store.
How do I get my pre-ordered book without paying twice?

Hello Jonagolds
Your purchase should show up as something that you could download again. Check out the article below on how to do that across all devices and in iTunes. If that is not the case and you do not see it, then report the issue to the iTunes Store for further assistance.
Download past purchases
http://support.apple.com/kb/HT2519
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

I appreciate Albums showing in order of release date

i like that in the new version of iTunes (11.0.1), Albums show in order of release date (in Artist view).
This makes it convenient to listen to the progression of a musician or singer through time; i enjoy it
Thank You Apple.

Just downloaded iOS 7.1 last night and noticed the same exact thing....I have my entire library arranged by release date and used to be able to start at the first album and play through a bands entire catalogue. Aggravated to say the least.

HT5714 hi i have pre-ordered a song however when i try to download it, it says theres an error on my itunes. can you help?

hi i have pre-ordered a song however when i try to download it, it says theres an error on my itunes. can you help?

Hey elgriffiths,
Thanks for the question. I understand you are having issues downloading your pre-ordered content. The resolution is going to depend on the error message you are receiving, however, I have included two articles that address a number of common errors:
iTunes: Possible iTunes Store errors
http://support.apple.com/kb/TS1424
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M.

HT4059 Pre-ordered book & released date has past. Won't download.

Similar Messages

Maybe you are looking for