HT4060 I have my Ipad Air connected to its charger and it is plugged in to an electrical outlet. The battery icon keeps going from green to white and a message comes up and says "This accesory may not be supported" ...I just purchased it on March 1, 2014

My iPad Air is not charging. I have it plugged into an electrical outlet with the charger it came with. The battery icon keeps changing from green to white and a message...Accesory May Not Be Supported keeps coming up on the screen. I just purchased it on March 1, 2014 and this is very annoying.

you are using the cable and charger that came with it?
you have charged successfully with them before?
you are under warranty, so I suggest you make an appointment with a genius at the Apple Store and have them look at it.  Sometimes the charger plug is faulty.

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  • My iPod touch 5th gen isn't charging and when I plug my working charger in that I've always used a message pops up that says "This accessory may not be supported". So can I send it in for a new one if I have a warranty?

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    That message is usually due to a bad cable.
    Not Charge
    - See:    
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    If you can’t charge your iPhone, iPad, or iPod touch
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    - If a 5G iPod               
    Iphone 5 lightning port charging problem - SOLUTION!
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    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar
    or send it in to Apple. See:     
    Service Answer Center - iPod

  • Hi,my iphone 5 is not getting charged,but i can connect to itunes in usb.but when i put for charging it is is saying this accessory may not be supported,please help

    my iphone5 is not getting charged,but if i connect to my computer via usb i can use itunes and other all functions.normally if i connect it is charging battery also,but now it is not charging .it is saying this accessory may not be supported and the cable iam using orginal apple cable, alsoiam loosing my battery percentage.please help me

    Hello beenafromgbr,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Troubleshooting iPhone, iPad, and iPod touch accessories.
    http://support.apple.com/kb/ts2634
    Best of luck,
    Mario

  • When I plug in my iPhone 5s with the new 7.1 to my laptop it says "this feature may not be supported"

    When I plug in my iPhone 5s with the new 7.1 to my laptop it says "this feature may not be supported"

    fighter19lisa wrote:
    that only makes it say its synced, when its not.
    No, it does not.  It transfers purchases from the iDevice to the computer.  The computer must be authorized for the Apple ID that the content was acquired with.
    fighter19lisa wrote:
    my playlists wont show up on the phone.
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    fighter19lisa wrote:
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  • Apple iPhone 5 cable saying "this accessory may not be supported"?

    Using the Apple Lighting cable I specifically purchased off the Apple site with my Apple iPhone 5 (IOS 8..1.2) so that I would have at least one charge cable that would work with my computer and my phone. But at last I have been mistaken. Everything I plug my phone in with the Apple cable it informs he that "this accessory may not be supported"? Does anyone know a solution to this problem. I know i've emailed Apple about this once before and magically it started working for that night but its yet to wok since with my computer. I know the cable works just fine as I use it ever day to charge my phone with my wall adapter so I know the cable itself must not be the problem.

    Hey A.R.R,
    If you are having an issue with an alert saying that the cable is not supported for use with your iPhone, I would suggest that you troubleshoot using the steps in this article - 
    If you can’t charge your iPhone, iPad, or iPod touch - Apple Support
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    If you see an alert
    When you plug in your device, you might see one of these alerts:
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    If you see one of these alerts, unplug your device try and these steps:
    Look at the connector at the bottom of your device and make sure it’s free of debris, then reconnect the USB cable.
    If you still see an alert, try a different USB cable or charger.
    Get more help
    If your device still doesn't charge or you still see an alert after trying the steps above, contact Apple Support.
    Be well,
    Brett L 

  • What does it mean when my mobile device says "this accessory may not be supported" or something similar to that? Does it mean I have to get a new charger?

    Please lmk ASAP.

    Does the charger actually chafe the phone?
    I have same thing with one of mine I got from the market.
    But as it still does the job I just ignore the alert
    My stereo has a similar issue where it doesn't charge but still plays music so it suits me still
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  • Charger stopped working and a notifaction keeps popping up sayin " this accersory may not be supported . "

    PLEASE HELP
    My charger stopped working . Its a dynex pink charger . Everytime my ipod gets close to fully charged a thing pops up saying " this accesory may not be supported. Ive tried everyting , hook it up t my laptop . Still doesnt work .

    Not Charge
    - See:    
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    - Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable. I suspect a bad cable
    - If a 5G iPod      
    Iphone 5 lightning port charging problem - SOLUTION!
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
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  • IPhone 4 - Charging issues including "This accessory may not be supported."

    So for the past couple of weeks, on and off, my iPhone 4 (2 years old) has been having intermittent charging issues. I have gone through four charging cords, all from Apple, and two charging blocks, both from Apple - none of these change/resolve the issue.
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    iOS 7 will give errors on non Apple certified peripherals.  So make sure you only use Apple certified products. Did you backup the phone and then RESTORE AS NEW (not reset)? Try doing that by plugging the phone to iTunes on a computer. See if that helps. If it solves the problem, there could have been corrupted software on you phone. If not, it could be a hardware issue (including the battery), in which case you would need to go to a Apple Store or authorized service provider.
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  • HT1476 "This accessory may not be supported."

    Ever since updating my iPhone 5 with the new iOS 7, this display message pops up while my phone is plugged in to the computer, using the original cable that came with it in the box. Researching this issue only informed me that the new iOS is no longer compatible with generic iPhone chargers. However, mine is the one made by Apple and so there should be absolutely no issues with it. While it is plugged in my phone charges on and off, never consistently charging. It's really irritating and is making charging a very slowgoing process. Does anyone else have any insight on this issue?
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    Thanks in advance for any feedback! Hope not everyone is having these issues!
    Alexis

    Lexiphillips - you're not crazy - I have the exact same issue - brand new cable and adapter from the apple store when I got my iPhone 5s, it always says "this device may not be supported" and doesn't charge when connected - and that is true for both of them! And if I unplug my phone, my battery goes from 100% to 50%, with no use at all, in about 4 hours. After some research it appears that ou pretty much have to turn off everything except wi-fi - cellular data, all apps that might use data ever - and then hopefully the battery usage will increase. This is not good. The whole point of cellular data is supposed to be to have and use it - not for it to come with such an enormous penalty.

  • This accessory may not be supported?

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    I also been having problems, Call Apple Support and there is no charge for help.  Since this happen after you downloaded ios 7.1. 

  • IPhone 5 - "this accessory may not be supported"

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    I have the same problem.  After I upgraded to IOS 7, my iphone 5 keeps giving the message that this accessory may not be supported while I am using the phone's original charger and it stops charging.  it also takes much longer to charge it!  I bought another apple charger thinking there is a problem with my charger cable but I have the same problem!  I am taking my phone to the apple store this weekend!  Charging has become a difficult task now as I can only charge it through a computer!!!  and sometimes even that doesn't work.....

  • I have recently upgraded to 7.0.2 and can no longer charge my iphone 4 as i recieve the message this accessory may not be supported, any advice would be appreciated

    i have recently upgraded to 7.0.2 and can no longer charge my iphone 4 as i recieve the message this accessory may not be supported, any advice would be appreciated
    i have also tried 4 different chargers both official apple and non official

    i have tried this but still not working i found a way of fixing it by restoring the phone but this has now put my phone in recovery mode and when i try to fix it i get an error 14 which i have no clue what it means

  • This accessory may not be supported message started a few days ago. Now, I get the message every time I plug in and my phone won't charge!

    Three days ago, my iPhone 4 started sporadically displaying this message when I plugged my authentic apple iPhone charger in: "This accessory may not be supported." I was dismissing it, until my battery was nearly dead and I finally realized that when the message would come up the charging would stop.
    Somehow, last night, I got it to begin charging on my Macbook and although it stopped a few times, got it back to 95%.
    Now, it happens every time I plug it in to charge and it WILL NOT charge.
    Details:
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    I am using outlets that work.
    I have tried charging on my Macbook and receive the same message.
    I am on IOS 7.1.1
    The battery seems to be draining faster than usual.
    It seems like when the battery gets low enough (<5%), it will charge again, at least a little bit, without the message popping up?
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    hi, try all what these guys say, as they make sense (my bet is on a slug of kebab guys ). 
    you list bits you have tried but don't say if you have tried a new lead?
    i'm not being tricky, as an electronics engineer of some 40+ years who repairs consuls, iPhones, iPads etc. i have some experience of what gets overlooked. Some of the cheap after market leads aren't the best quality,and some darn right lethal, likely to catch fire while your asleep. you might have bought of them.
    i find it tends only genuine Apple leads lock in, but there might be fakes of them to. either way worth a go. perhaps se if your family or mates have one.
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  • I cannot set up my emails it keeps saying This account may not be able to send or receive emails do you still want to say, what am I doing wrong?

    I am trying to set up my emails - and when I sent a test it went to my old IPhone - when I re put all the information into my new phone it says This account may not be able to send or receive emails do you want to  save.
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    Good morning to all.
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  • My Iphone 4 appears this massage "this accessory may not be supported" and then cannot charging with apple (old & new also) genuine cable

    Since updating to iOS 7.0.4 I've getting a prompt "this accessory may not be supported" after a few minutes charging.
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    Yes Doctor9fan. All Accessories are genuine.

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