HT4061 connecting to wi-fi

Question

My new ipad 3 wi-fi bought in NY will not connect to my bt home hub. The hub is functional : I am using it now with my Macbook. BT have failed to identify the problem but if I pay £30 upfront their technical personnel will try to help by 'phone. I used the ipad this morning in the Apple store in Meadowhall and it connected to their wi-fi. Can anyone help? I resent paying money upfront for a service which may or may not solve the problem.

Answer 1

Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
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If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom