HT4061 downloaded update in settings this morning. When phone came back on, it shows a line comingup from bottom of screen to a locked padlock, then an arrow above thre padlock, and ai Itunes icon above the arrow. After a few seconds, the phone shuts down

I downloaded an update in settings this morning on my iPhone5. When phone came back on, the screen showed a line coming up from the bottom of the screen to a locked padlock, then an up arrow above the padlock, then an Itunes icon above the arrow. I tried swiping, tapping, everything, and nothing would happen. Then the phone shut down. What do I do?

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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HT4061 downloaded update in settings this morning. When phone came back on, it shows a line comingup from bottom of screen to a locked padlock, then an arrow above thre padlock, and ai Itunes icon above the arrow. After a few seconds, the phone shuts down

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